Telecommunications endpoint that prompts a user to focus on a monitored call
A telecommunications endpoint and method are disclosed that involve the monitoring of a conference call by the endpoint, on behalf of a call participant who is either at the endpoint or elsewhere, and the prompting of the participant when his/her presence is needed. The monitoring of the call involves determining whether certain phrases that are relevant to and initialized by the participating endpoint user are spoken during the call. Such phrases might comprise the user's name, the name of a relevant project, the name of a relevant work item, and so forth. At a point in the call when one of the phrases has been spoken, the endpoint prompts the user of the event and provides relevant information that enables the user to refocus attention towards the call.
1. A telecommunications endpoint that is used by a first participant in a conference call, the telecommunications endpoint comprising:
a microphone configured to receive a first input audio signal from the first participant;
a network interface configured to receive a second input audio signal from a second participant of the conference call at a second telecommunications endpoint;
a processor configured:
to recognize the first input audio signal as a first spoken phrase;
to recognize the second input audio signal as a second spoken phrase;
to determine whether the second spoken phrase is equivalent to the first spoken phrase; and
to automatically decrease the volume level of a loudspeaker at the telecommunications endpoint in response to i) the processor recognizes the first input audio signal and ii) the processor detects that the microphone has been muted;
a memory configured to store: i) the first spoken phrase; and ii) the latest T seconds of audio associated with the conference call, wherein T is a real number greater than zero, wherein the processor is also playing back at least a portion of the latest T seconds of audio when the processor determines that the second spoken phrase is equivalent to the first spoken phrase; and
alerting means configured to alert one of the participants in the conference call other than the second participant, when the processor determines that the second spoken phrase is equivalent to the first spoken phrase, wherein the alerting means comprises a display at the telecommunications endpoint;
wherein:
the processor is user-configurable not to decrease a volume level of a loudspeaker prior to when the processor determines that the second spoken phrase is equivalent to the first spoken phrase; and
if the processor has been configured to decrease the volume level prior to when the processor determines that the second spoken phrase is equivalent to the first spoken phrase, then the processor is further configured to increase the volume level of the loudspeaker when the processor determines that the second spoken phrase is equivalent to the first spoken phrase.
2. The telecommunications endpoint of claim 1 wherein the alerting means further comprises a loudspeaker at the telecommunications endpoint, and wherein the alerting means is configured to alert the first participant.
3. The telecommunications endpoint of claim 2 wherein the processor is further configured to unmute the microphone when the processor determines that the second spoken phrase is equivalent to the first spoken phrase.
4. The telecommunications endpoint of claim 1 wherein the alerting means is the network interface transmitting a text message to a third participant in the conference call at a third telecommunications endpoint.
5. A method for alerting a first participant in a conference call, the method comprising:
receiving, at a first telecommunications endpoint, i) a first input audio signal from the first participant at the first telecommunications endpoint and ii) a second input audio signal from a second participant of the conference call at a second telecommunications endpoint;
recognizing i) the first input audio signal as a first spoken phrase and ii) the second input audio signal as a second spoken phrase;
determining whether the second spoken phrase is equivalent to the first spoken phrase;
detecting whether a microphone has been muted;
automatically decreasing a volume level of a loudspeaker at the telecommunications endpoint in response to the step of recognizing the first input audio signal and the step of detecting whether the microphone has been muted;
storing: i) the first spoken phrase; and ii) the latest T seconds of audio associated with the conference call, wherein T is a real number greater than zero, wherein a processor is also playing back at least a portion of the latest T seconds of audio when the processor determines that the second spoken phrase is equivalent to the first spoken phrase; and
when the second spoken phrase is determined to be equivalent to the first spoken phrase, alerting the first participant by use of a display at the first telecommunications endpoint and identifying, to the first speaker, the second speaker as the speaker of the spoken phrase that is equivalent to the first spoken phrase,
wherein:
the processor is user-configurable not to decrease a volume level of a loudspeaker prior to when the processor determines that the second spoken phrase is equivalent to the first spoken phrase; and
if the processor has been configured to decrease the volume level prior to when the processor determines that the second spoken phrase is equivalent to the first spoken phrase, then the processor is further configured to increase the volume level of the loudspeaker when the processor determines that the second spoken phrase is equivalent to the first spoken phrase.
6. The method of claim 5 wherein the alerting comprises presenting an indication that a phrase equivalent to the first spoken phrase has been spoken by a participant of the conference call other than the first participant.
7. The method of claim 6 further comprising unmuting the microphone when the second spoken phrase is determined to be equivalent to the first spoken phrase.
8. The method of claim 5 further comprising decreasing the volume level of a loudspeaker at the first telecommunications endpoint based on the first input audio signal having been recognized.
9. The method of claim 5 further comprising muting a microphone at the first telecommunications endpoint based on the first input audio signal having been recognized.
10. A method for alerting a remote participant in a conference call, the method comprising:
receiving, at a first telecommunications endpoint, i) a first input audio signal from a first participant at the first telecommunications endpoint and ii) a second input audio signal from a second participant of the conference call at a second telecommunications endpoint;
recognizing i) the first input audio signal as a first spoken phrase and ii) the second input audio signal as a second spoken phrase, wherein the first spoken phrase is meaningful as a cue for the remote user to focus on the conference call;
determining whether the second spoken phrase is equivalent to the first spoken phrase;
detecting whether a microphone has been muted;
automatically decreasing a volume level of a loudspeaker at the telecommunications endpoint in response to the step of recognizing the first input audio signal and the step of detecting whether the microphone has been muted;
storing: i) the first spoken phrase; and ii) the latest T seconds of audio associated with the conference call, wherein T is a real number greater than zero, wherein a processor is also playing back at least a portion of the latest T seconds of audio when the processor determines that the second spoken phrase is equivalent to the first spoken phrase; and
when the second spoken phrase is determined to be equivalent to the first spoken phrase, transmitting a message to the remote call participant by use of a display, wherein the message identifies the second speaker as the speaker of a spoken phrase that is equivalent to the first spoken phrase,
wherein:
the processor is user-configurable not to decrease a volume level of a loudspeaker prior to when the processor determines that the second spoken phrase is equivalent to the first spoken phrase; and
if the processor has been configured to decrease the volume level prior to when the processor determines that the second spoken phrase is equivalent to the first spoken phrase, then the processor is further configured to increase the volume level of the loudspeaker when the processor determines that the second spoken phrase is equivalent to the first spoken phrase.
11. The method of claim 10 wherein the message comprises an indication to the remote participant that a phrase equivalent to the spoken phrase has been spoken by a participant of the conference call.
12. The method of claim 11 wherein the message is a text message.
13. The method of claim 11 wherein the message comprises a prompt to the remote call participant to unmute the microphone of his/her telecommunications endpoint.