Conference call quality via a connection-testing phase
View Patent ↗Before a party is admitted into a conference call, the party's communication connection to the conference bridge is tested for quality. If the quality is acceptable, the party is admitted into the conference. If the quality is not acceptable, an attempt is made to improve the quality. If the attempt fails, the party is given the choice of either hanging up and calling back or being admitted into the conference in a restricted mode that limits the adverse effects of the poor connection on the conference.
1. A method comprising:
in a processor of a conference bridge and in response to a party attempting to join a conference via a communication path between the party and the conference bridge, determining quality of the path and a signal on the path;
in response to an acceptable said quality, connecting the path to the conference by the conference bridge;
in response to an unacceptable said quality, attempting to improve the quality of the path and the signal, using at least one of linear echo-cancellation and half-duplex echo-suppression;
in response to a successful said attempt, connecting the path to the conference; and
in response to an unsuccessful said attempt, giving the party a choice of either (a) hanging up and attempting to join the conference via another communication path or (b) connecting the path to the conference in a restricted manner.
2. The method of claim 1 wherein:
determining quality of the path and signal comprises testing at least one background noise level, echo return loss, variance of signal levels, and signal-to-noise ratio.
3. The method of claim 1 wherein:
determining quality of the path and signal comprises transmitting sound on the path to the party, and listening for echo of the transmitted sound on the path.
4. The method of claim 3 wherein:
transmitting sound comprises transmitting sounds of a plurality of different frequencies at a plurality of different amplitudes.
5. The method of claim 1 wherein:
determining quality of the path and signal comprises prompting the party to speak, and in response to the party speaking, measuring at least one of amplitude of the speech, frequency-response of the path, and amplitude-response of the path.
6. The method of claim 1 wherein:
attempting to improve the quality of the path and signal comprises at least one of adjusting a noise-gate threshold on the path, adjusting a gain of a receiver on the path, and extending a time for calibration of an echo canceller on the path.
7. The method of claim 1 wherein:
attempting to improve the quality of the path and signal comprises directing the party to perform a particular act.
8. The method of claim 1 wherein:
attempting to improve the quality of the path and signal comprises making a first attempt to improve the quality of the path and signal;
re-determining the quality of the path and signal subsequently to making the first attempt;
in response to determining that the first attempt did not produce acceptable said quality, determining whether one of (a) a number of attempts at improving the quality, and (b) an amount of time spent attempting to improve the quality, exceed a threshold;
in response to determining that the threshold has not been exceeded making a second attempt to improve the quality; and
in response to determining that the threshold has been exceeded, treating the attempt as unsuccessful.
9. The method of claim 1 wherein:
connecting the path to the conference in a restricted manner comprises at least one of connecting the path to the conference in a listen-only mode, connecting the path to the conference in a muted mode, and transmitting conference signals on the path at a low volume level.
10. The method of claim 1 , wherein the attempting to improve the quality of the path and signal comprises an echo canceller which is capable of adjusting the coefficient of a cancellation function.
11. A method comprising:
(a) in a processor of a conference bridge and in response to a caller calling into a conference via a communication path between the caller and the conference bridge, (i) testing at least one of background noise level, echo return loss, variance of signal levels, and signal-to-noise ratio, to determine quality of the path;
(b) in response to determining an acceptable said quality, connecting the path to the conference;
(c) in response to determining a unacceptable said quality, determining whether one of a number of attempts at improving the quality and an amount of time spent attempting to improve the quality, exceed a threshold;
(d) in response to determining that the threshold has not been exceeded, attempting to improve the quality of the path by at least one of adjusting a noise-gate threshold of the path, adjusting a gain of a receiver on the path, applying linear echo-cancellation, applying half-duplex echo-suppression, and directing the caller to perform a particular action;
(e) after step (d) returning to step (a)(i);
(f) in response to determining that the threshold has been exceeded, giving the caller a choice of either hanging up and attempting to join the conference via another communication path or connecting to the conference in a restricted mode;
(g) in response to the caller choosing to hang up, forbearing from connecting the path to the conference;
(h) in response to the caller choosing to connect to the conference in a restricted mode, at least one of connecting the path to the conference in a listen-only mode, connecting the path to the conference in a muted mode, and transmitting conference signals on the path at a low volume level, so as to lessen an adverse effect that the path would otherwise have on the conference.
12. A non-transitory computer-readable medium comprising instructions which, when executed by a computer, cause the computer to perform the method of one of claims 1 - 8 , 9 , and 11 .
13. A conference bridge comprising:
a processor responsive to a party attempting to join a conference via a communication path between the party and a conference bridge, for determining quality of the path and a signal on the path, for causing the path to be connected to the conference in response to an acceptable said quality, for attempting to improve the quality of the path or the signal using at least one of linear-echo suppression and half-duplex echo-suppression in response to an unacceptable said quality, for causing the path to be connected to the conference in response to a successful said attempt, and responsive to an unsuccessful said attempt, giving the party a choice of either (a) hanging up and attempting to join the conference via another communication path or (b) connecting the path to the conference in a restricted manner.
14. The apparatus of claim 13 further comprising:
storage for storing a path evaluation program, wherein the processor is adapted to execute the path evaluation program.
15. The apparatus of claim 13 further comprising:
storage for storing a path evaluation program and a conferencing program for implementing the conference bridge, wherein the processor is adapted to execute the programs from the storage.