Granted Patent B2

US 8,300,632 · App. 12/211,566 · Granted Oct 30, 2012

Assignee: Avaya Inc.

Abstract

Claims (49)

1. A system for remote call monitoring of a call set up between a first Session Initiation Protocol (SIP) device and a second SIP device comprising:

a. a monitor adapted to receive a first media stream from the first SIP device and/or a second media stream from the second SIP device;

b. a controller adapted to derive information from at least both a first SIP INVITE message from the first SIP device and a response message from the second SIP device to generate one or more additional SIP INVITE messages, wherein the response message comprises a SIP OK message sent in response to the first SIP INVITE message; and

c. wherein the monitor is adapted to receive the first media stream and/or the second media stream in response to receipt of the one or more additional SIP INVITE messages.

2. The system of claim 1 , wherein the monitor is a recorder.

3. The system of claim 2 , wherein the recorder is adapted to record the first media stream and/or second media stream in response to an option selected from the group comprising: to not record either of the media streams, to record portions of either of the media streams, and to record both media streams.

4. The system of claim 2 , wherein the controller is adapted to disconnect the call if the first media stream and/or the second media stream cannot be set up.

5. The system of claim 4 , wherein the recorder is adapted to send a SIP BYE to disconnect the call.

6. The system of claim 2 , wherein the recorder is adapted to stop recording the call in response to receipt of a hold message from the first SIP device.

7. The system of claim 6 , wherein the recorder is adapted to resume recording the call in response to receipt of an unhold message from the first SIP device.

8. The system of claim 2 , wherein the recorder is adapted to record the call in response to subscribing to an event.

9. The system of claim 8 , wherein the event is at least one item selected from the group comprising: the first SIP device's telephone number, the second SIP device's telephone number, a non-call center telephone number, an outbound call telephone number and an inbound telephone number.

10. The system of claim 9 , wherein the controller is adapted to notify the recorder that the event has occurred.

11. The system of claim 2 , wherein the first media stream and the second media stream are mixed at the recorder.

12. The system of claim 2 , wherein the first media stream and/or the second media stream received at the recorder is encrypted.

13. The system of claim 12 , wherein the recorder is adapted to receive an encryption key for decrypting the first media stream and/or the second media stream.

14. The system of claim 2 , wherein the call is at least one item selected from the group comprising: a voice call, a video call, a text message call, and a multimedia call.

15. The system of claim 2 , wherein the controller is adapted to disconnect the call in response to a lack of receipt of a response from the recorder.

16. The system of claim 1 , wherein the information derived from the first SIP message is SDP information.

17. The system of claim 1 , wherein the information derived from the response message is SDP information.

18. A method for remote call monitoring comprising:

a. setting up a call from a first SIP device to a second SIP device;

b. deriving information from a first SIP INVITE message from the first SIP device;

c. deriving information from a SIP response message from the second SIP device, wherein the SIP response message is sent in response to the first SIP INVITE message;

d. generating one or more additional SIP INVITE messages using the information from at least both the first SIP INVITE message and the information from the SIP response message;

e. sending the one or more additional SIP INVITE messages to a monitor to set up a first media stream from the first SIP device and/or a second media stream from the second SIP device to the monitor; and

f. receiving the first media stream and/or the second media stream at the monitor.

19. The method of claim 18 , wherein the response message is a SIP OK.

20. The method of claim 18 , wherein the monitor is a recorder.

21. The method of claim 20 , wherein the recorder records the first media stream and/or the second media stream responsive to an option selected from the group comprising: not recording either of the media streams, recording portions of either of the media streams, and recording both media streams.

22. The method of claim 20 , wherein if the first media stream and/or the second media stream cannot be set up, the call is disconnected.

23. The method of claim 22 , further comprising: sending a SIP BYE from the recorder to disconnect the call.

24. The method of claim 20 , further comprising: receiving a hold message from the first SIP device and wherein the recorder stops recording the call.

25. The method of claim 20 , further comprising: receiving an unhold message from the first SIP device and wherein the recorder resumes recording the call.

26. The method of claim 20 , further comprising: the recorder subscribing to record the call based on an event.

27. The method of claim 26 , wherein the event is at least one item selected from the group comprising: the first SIP device's telephone number, the second SIP device's telephone number, a non-call center telephone number, an outbound call telephone number and an inbound telephone number.

28. The method of claim 27 , further comprising: notifying the recorder that the event has occurred.

29. The method of claim 20 , wherein the first media stream and the second media stream are mixed at the recorder.

30. The method of claim 20 , wherein the first media stream and/or the second media stream received at the recorder is encrypted.

31. The method of claim 30 further comprising: receiving an encryption key at the recorder to decrypt the first media stream and/or the second media stream received at the recorder.

32. The method of claim 20 , wherein the call is at least one item selected from the group comprising: a voice call, a video call, a text message call, and a multimedia call.

33. The method of claim 20 , wherein the call is disconnected if controller does not receive a response from the recorder.

34. The system of claim 18 , wherein the information derived from the first SIP message is SDP information.

35. The system of claim 18 , wherein the information derived from the response message is SDP information.

36. An apparatus for performing the method of one of claims 18 - 35 .

37. A method for distributed call monitoring comprising:

a. in response to receiving a first SIP INVITE of a first SIP device for a second SIP device to join a call with the first SIP device, sending the first SIP INVITE to the second SIP device, deriving SDP information from the first SIP INVITE, and sending a second SIP INVITE with the SDP information to a monitor thereby to set up a first media stream between the first SIP device and the monitor;

b. in response to receiving a SIP OK of the second SIP device responsive to the first SIP INVITE, deriving SDP information from the SIP OK and sending a third SIP INVITE with the SDP information to the monitor thereby to set up a second media stream between the second SIP device and the monitor; and

c. sending copies of call traffic sent by the first SIP device and of call traffic sent by the second SIP device as the first and the second media streams to the monitor.

Assignments (23)

Continuity (2)