Method and system for managing interactive communications campaigns with proactive payments
A messaging platform includes a messaging subsystem that provides client-configurable proactive payment function. During a given interactive communications campaign, this function proactively contacts each of a set of target customers about a future (upcoming) payment amount and deadline (e.g., a minimum credit card payment, a monthly committed payment, or the like) and attempts to facilitate a “proactive payment” event associated with that payment.
1 . A computer program product in a computer readable medium for use in a data processing system for managing interactive communications campaigns, wherein a given campaign comprises one or more sub-campaigns, the computer program product holding computer program instructions which when executed by the data processing system perform a method, the method comprising:
receiving from a client a list of customers, wherein each customer on the list has enrolled in an expedited remittance service, each of the customers on the list having a payment coming due to the client on a payment due date;
for each customer on the list of customers, executing an outbound contact at a given time prior to the payment due date;
during an interactive exchange with the customer as a result of the outbound contact succeeding, receiving a request by the customer to initiate an expedited remittance with the client in exchange for a service fee; and
while the interactive exchange with the customer remains active, initiating a remittance transaction in response to the request.
2 . The method as described in claim 1 wherein during the interactive exchange the customer is notified of the amount of the payment and the payment due date.
3 . The method as described in claim 1 wherein the given time is no more than 24-48 hours before the payment due date.
4 . The method as described in claim 1 wherein an amount of the service fee is a function of the given time.
5 . The method as described in claim 1 wherein the outbound contact is associated with an escalation type.
6 . The method as described in claim 1 wherein the outbound contact is associated with a given contact type.
7 . The method as described in claim 6 wherein the given contact type is one of: voice, text, e-mail, AVM, or a combination thereof.
8 . The method as described in claim 1 further including revenue sharing the convenience fee.
9 . An apparatus for managing interactive text-based communications campaigns within a data processing system, wherein a given campaign comprises one or more sub-campaigns, the apparatus comprising:
a processor;
a computer memory holding computer program instructions which when executed by the processor perform a method comprising:
receiving from a client a list of customers, wherein each customer on the list has enrolled in an expedited remittance service, each of the customers on the list having a payment coming due to the client on a payment due date;
for each customer on the list of customers, executing an outbound contact at a given time prior to the payment due date;
during an interactive exchange with the customer as a result of the outbound contact succeeding, receiving a request by the customer to initiate an expedited remittance with the client in exchange for a service fee; and
while the interactive exchange with the customer remains active, initiating a remittance transaction in response to the request.