IP Library Granted Patent US 8,412,235
Granted Patent B1
US 8,412,235 · App. 12/941,342 · Granted Apr 2, 2013

Method and apparatus of requesting customized location information at a mobile station

Inventors: Pamela J. Jacobs (Omaha, NE); Joel G. Mason (Omaha, NE); Andrew Lawrence Groothuis (Omaha, NE)
Assignee: West Corporation
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Quick Facts
Patent No.
US 8,412,235
App. No.
12/941,342
Granted
Apr 2, 2013
Kind
B1
Abstract

A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.

Claims (44)

1. A method of processing a call for providing dealer information, the method comprising:

receiving a request at a server for dealer information;

determining whether user preference information and user location information is included in the request;

wherein the user location information comprises location coordinates and a distance radius related to the user location;

wherein at least one of the user preference information and the user location information is not included in the request, prompting the user for the information;

searching a database for at least one dealer based on the user preference information and the user location information;

transferring the at least one dealer information to the user via at least one of a text, a voice call, streaming audio and a text-to-speech application;

wherein the information for the at least one dealer is related to the user preference information and the user location information;

wherein if there are no dealers located within a predefined area of the user location information prompting the user to try another search request;

after the user has received the dealer information, receiving a request for additional dealer information from the user and providing the user with the additional dealer information including at least one location for a dealer proximate to the predefined area; and

wherein the request is sent as a voice command and processed as a speech-to-text application.

2. The method of claim 1 , wherein the user requests dealer information by accessing a mobile station application or calling a telephone number.

3. The method of claim 1 , wherein the user location information is at least one of a zip code, an area code and a GPS determined user location.

4. The method of claim 1 , wherein the additional dealer information is stored in the database and includes different location dealer information.

5. An apparatus configured to process a call for providing dealer information, the apparatus comprising:

a receiver configured to receive a request for dealer information;

a processor configured to:

determine whether user preference information and user location information is included in the request,

wherein the user location information comprises location coordinates and a distance radius related to the user location;

wherein at least one of the user preference information and the user location information is not included in the request, prompting the user for the information;

search a database for at least one dealer based on the user preference information and the user location information; and

a transmitter configured to transfer the at least one dealer information to the user via at least one of a text, a voice call, streaming audio and a text-to-speech application;

wherein the information for the at least one dealer is related to the user preference information and the user location information;

wherein the processor is configured to:

prompt the user to try another search request if there are no dealers located within a predefined area of the user location information;

receive a request for additional dealer information from the user and provide the user with the additional dealer information including at least one location for a dealer proximate to the predefined area after the user has received the dealer information;

wherein the request is sent as a voice command and processed as a speech-to-text application.

6. The apparatus of claim 5 , wherein the user requests dealer information by accessing a mobile station application or calling a telephone number.

7. The apparatus of claim 5 , wherein the user location information is at least one of a zip code, an area code and a GPS determined user location.

8. The apparatus of claim 5 , wherein the additional dealer information is stored in the database and includes different location dealer information.

9. A non-transitory computer readable storage medium comprising instructions for:

receiving a request at a server for dealer information;

determining whether user preference information and user location information is included in the request;

wherein the user location information comprises location coordinates and a distance radius related to the user location;

wherein at least one of the user preference information and the user location information is not included in the request, prompting the user for the information;

searching a database for at least one dealer based on the user preference information and the user location information;

transferring the at least one dealer information to the user via at least one of a text, a voice call, streaming audio and a text-to-speech application;

wherein the information for the at least one dealer is related to the user preference information and the user location information;

wherein if there are no dealers located within a predefined area of the user location information prompting the user to try another search request;

after the user has received the dealer information, receiving a request for additional dealer information from the user and providing the user with the additional dealer information including at least one location for a dealer proximate to the predefined area; and

wherein the request is sent as a voice command and processed as a speech-to-text application.

10. The non-transitory computer readable storage medium of claim 9 , wherein the user requests dealer information by accessing a mobile station application or calling a telephone number.

11. The non-transitory computer readable storage medium of claim 9 , wherein the user location information is at least one of a zip code, an area code and a GPS determined user location.

12. The non-transitory computer readable storage medium of claim 9 , wherein the additional dealer information is stored in the database and may includes different location dealer information.

Assignments (7)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 031359, FRAME 0624 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC. NKA WEST UNIFIED COMMUNICATIONS SERVICES, INC.; WEST INTERACTIVE CORPORATION II (NKA WEST INTERACTIVE SERVICES CORP.); WEST INTERACTIVE CORPORATION; WEST CORPORATION
Reel/Frame 044167/0342 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Oct 7, 2013
From: INTERCALL, INC.; WEST CORPORATION; WEST INTERACTIVE CORPORATION; WEST INTERACTIVE CORPORATION II
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 031359/0624 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 23, 2010
From: JACOBS, PAMELA J.; MASON, JOEL G.; GROOTHUIS, ANDREW LAWRENCE
To: WEST CORPORATION
Reel/Frame 025311/0315 →