Computer-implemented system and method for identifying and masking special information within recorded speech
View Patent ↗A computer-implemented system and method for identifying and masking special information within recorded speech is provided. A field for entry of special information is identified. Movement of a pointer device along a trajectory towards the field is also identified. A correlation of the pointer device movement and entry of the special information is determined based on a location of the trajectory in relation to the field. A threshold is applied to the correlation. The special information is received as verbal speech. A recording of the special information is rendered unintelligible when the threshold is satisfied.
1. A computer-implemented system for identifying and masking special information within recorded speech, comprising:
a field for entry of special information; and
a processor comprising memory to execute modules, further comprising:
a movement module to identify movement of a pointer device along a trajectory towards the field;
a correlation module to determine a correlation of the pointer device movement and entry of the special information based on a location of the trajectory in relation to the field;
a threshold module to apply a threshold to the correlation;
a speech module to receive the special information as verbal speech; and
a masking module to render a recording of the special information unintelligible when the threshold is satisfied.
2. A system according to claim 1 , further comprising:
a trajectory identification module to determine the trajectory, comprising:
at least two offset distances around the field;
a monitor to monitor the movement of the pointer device in relation to the offset distances;
the movement module to identify the movement of the pointer device around one of the offset distances further from the field at a first time and to identify the movement of the pointer device around one of the offset distances nearer to the field at a second time; and
a determination module to designate the movement of the pointer device with respect to the two offset distances as the trajectory.
3. A system according to claim 1 , further comprising:
a location module to locate the unintelligible information in the recording, comprising:
a time determination module to determine a time at which the special information was provided as verbal speech;
a time identification module to identify the corresponding time in the recording; and
a designation module to designate speech signals of the recording at the corresponding time as containing the special information.
4. A system according to claim 1 , further comprising:
an identifier module to associate an identifier within the recording as an indicator that special information is included.
5. A system according to claim 1 , further comprising:
a speech receipt module to receive the verbalized special information from a caller during a call with an agent; and
a data receipt module to populate the field with the special information during the call based on instructions from the agent.
6. A system according to claim 1 , wherein rendering the special information unintelligible comprises one or more of recording a masking signal over a segment of the recording in a location of the special information, recording the masking signal in place of the special information, and encrypting the segment of the recording corresponding to the special information.
7. A system according to claim 1 , wherein the unintelligible special information is at least one of reversible or non-reversible.
8. A system according to claim 1 , further comprising:
a window determination module to determine a window for the recording of the sensitive information based on a type of the sensitive information; and
the masking module to render a segment of the window corresponding to the sensitive information unintelligible.
9. A system according to claim 8 , further comprising:
a marker placed within the recording at a time consistent with one or more of a beginning of the window and an end of the window.
10. A system according to claim 1 , further comprising at least one of:
a distribution module to provide the recording with unintelligible information to a party that is unauthorized to access the special information.
11. A computer-implemented method for identifying and masking special information within recorded speech, comprising:
identifying a field for entry of special information;
identifying movement of a pointer device along a trajectory towards the field;
determining a correlation of the pointer device movement and entry of the special information based on a location of the trajectory in relation to the field;
applying a threshold to the correlation;
receiving the special information as verbal speech; and
rendering a recording of the special information unintelligible when the threshold is satisfied.
12. A method according to claim 11 , further comprising:
determining the trajectory, comprising:
designating at least two offset distances around the field;
monitoring the movement of the pointer device in relation to the offset distances;
identifying the movement of the pointer device around one of the offset distances further from the field at a first time;
identifying the movement of the pointer device around one of the offset distances nearer to the field at a second time; and
designating the movement of the pointer device with respect to the two offset distances as the trajectory.
13. A method according to claim 11 , further comprising:
locating the unintelligible information in the recording, comprising:
determining a time at which the special information was provided as verbal speech;
identifying the corresponding time in the recording; and
designating speech signals of the recording at the corresponding time as containing the special information.
14. A method according to claim 11 , further comprising:
associating an identifier within the recording as an indicator that special information is included.
15. A method according to claim 11 , further comprising:
receiving the verbalized special information from a caller during a call with an agent; and
populating the field with the special information received during the call based on instructions from the agent.
16. A method according to claim 11 , wherein rendering the special information unintelligible comprises one or more of recording a masking signal over a segment of the recording in a location of the special information, recording the masking signal in place of the special information, and encrypting the segment of the recording corresponding to the special information.
17. A method according to claim 11 , wherein the unintelligible special information is at least one of reversible or non-reversible.
18. A method according to claim 11 , further comprising:
determining a window for the recording of the sensitive information based on a type of the sensitive information; and
rendering a segment of the window corresponding to the sensitive information unintelligible.
19. A method according to claim 18 , further comprising:
placing a marker within the recording at a time consistent with one or more of a beginning of the window and an end of the window.
20. A method according to claim 11 , further comprising at least one of:
providing the recording with unintelligible information to a party that is unauthorized to access the special information.