Patent Assignment
Reel/Frame 046204/0525
ABL SUPPLEMENT NO. 1
Recorded: 2018-05-22
Received: 2018-05-22
Pages: 38
Assignor
INTELLISIST, INC.
Executed: 2018-05-08
Assignee
CITIBANK N.A., AS COLLATERAL AGENT
388 GREENWICH STREET, 12TH FLOOR, NEW YORK, NY, 10013, UNITED STATES
Covered Applications
(100)
Computer-Implemented System And Method For Delivery Of Group Messages
App. No. 15/859,215
→
Computer-Implemented System And Method For Transcription Error Reduction
App. No. 15/859,176
→
Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
App. No. 15/811,551
→
SYSTEM AND METHOD FOR PERFORMING CIRCUMSTANCE-SPECIFIC CUSTOMER SATISFACTION MONITORING IN AN ONGOING CALL CENTER INTERACTION
App. No. 15/809,404
→
System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis
App. No. 15/803,288
→
System and Method for Performing Screen Capture-Based Sensitive Information Protection Within a Call Center Environment
App. No. 15/803,350
→
Computer-Implemented System And Method For Determining Call Status
App. No. 15/723,093
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR RETENTION OF CALL RECORDINGS
App. No. 15/682,496
→
Computer-Implemented System And Method For Storing And Retrieving Sensitive Information
App. No. 15/661,347
→
Computer-Implemented System And Method For Call Response Processing
App. No. 15/641,183
→
System And Method For Call Data Processing
App. No. 15/614,428
→
System And Method For Automated Call Center Operation Facilitating Agent-Caller Communication
App. No. 15/606,710
→
System And Method For Providing Customer-specific Ongoing Call Center Assistance With The Aid Of A Digital Computer
App. No. 15/606,399
→
Computer-Implemented System And Method For Delivery Of Group Messages
App. No. 15/606,688
→
Computer-Implemented System and Method for Facilitating Interactions Via Automatic Agent Responses
App. No. 15/598,984
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR TRANSCRIPTION ERROR REDUCTION
App. No. 15/495,919
→
System and Method For User Notification Regarding Detected Events
App. No. 15/483,555
→
Computer-Implemented System and Method For Facilitating Call Sessions Via Messages
App. No. 15/425,972
→
Computer-Implemented System And Method For Determining A Status Of A Call Connection
App. No. 15/420,027
→
Computer-Implemented System and Method For Encrypting Call Recordings
App. No. 15/369,797
→
Computer-Implemented System And Method For Assigning Call Agents To Callers
App. No. 15/362,728
→
Computer-Implemented System And Method For Identifying Call Recordings For Retention
App. No. 15/358,090
→
System and Method for Performing Screen Capture-Based Sensitive Information Protection Within a Call Center Environment
App. No. 62/417,979
→
System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis
App. No. 62/417,967
→
Computer-Implemented System And Method For Performing Distributed Speech Recognition
App. No. 15/339,788
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR GROUP MESSAGE DELIVERY
App. No. 15/243,912
→
Computer-Implemented System and Method for Efficient Voice Transcription
App. No. 15/237,583
→
Computer-Implemented System And Method For Storing And Retrieving Sensitive Information
App. No. 62/368,805
→
Computer-Implemented System And Method For Transcription Error Reduction During A Live Call
App. No. 15/207,440
→
System and Method for Providing Ongoing Call Center Call Assistance with the Aid of a Digital Computer
App. No. 15/207,391
→
Computer-Implemented System and Method for Determining Call Connection Status
App. No. 15/168,193
→
Computer-Implemented System And Method For Facilitating Interactions Via Automatic Agent Responses
App. No. 62/339,033
→
SYSTEM AND METHOD FOR IDENTIFYING SPECIAL INFORMATION VERBALIZATION TIMING WITH THE AID OF A DIGITAL COMPUTER
App. No. 15/150,276
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System And Method For Processing Call Data
App. No. 15/067,101
→
System and Method for Message-Based Call Communication
App. No. 15/043,490
→
System And Method For Facilitating Agent-Caller Communication During A Call
App. No. 15/018,836
→
Computer-Implemented System And Method For Distributing Messages By Discussion Group
App. No. 14/993,050
→
System And Method For Distributed Speech Recognition
App. No. 14/980,934
→
Computer-Implemented System And Method For Efficiently Reducing Transcription Error During A Call
App. No. 14/977,549
→
System And Method For Providing Agent Guidance
App. No. 14/880,122
→
System And Method For Monitoring Customer Satisfaction In An Ongoing Call Center Interaction
App. No. 14/746,506
→
Computer-Implemented System and Method for Facilitating Agent-Customer Calls
App. No. 14/691,519
→
COMPUTER-IMPLEMENTED CALL CENTER ARCHITECTURE AND METHOD FOR OPTIMIZING CUSTOMER EXPERIENCE THROUGH IN-BAND EXPERT INTERVENTION
App. No. 14/668,806
→
Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time
App. No. 14/667,603
→
Computer-Implemented System And Method For Detecting Events For Use In An Automated Call Center Environment
App. No. 14/667,549
→
Computer-Implemented System And Method For Reducing Voice Transcription Error
App. No. 14/636,087
→
System And Method For Identifying Special Information
App. No. 14/617,823
→
SYSTEM AND METHOD FOR SELECTING CALL RECORDINGS FOR STORAGE
App. No. 14/612,226
→
System And Method For Determining Customer Hold Times
App. No. 14/612,220
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROVIDING MESSAGES TO USERS IN A DISCUSSION GROUP
App. No. 14/589,818
→
System And Method For Providing Hiring Recommendations Of Agents Within A Call Center
App. No. 14/493,090
→
System And Method For Providing Guidance To Persuade A Caller
App. No. 14/485,589
→
System And Method For Pairing Agents And Callers Within A Call Center
App. No. 14/485,596
→
SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS WITHIN A CALL CENTER
App. No. 14/457,050
→
Computer-Implemented System And Method For Simultaneously Processing Multiple Call Sessions
App. No. 14/325,337
→
Computer-Implemented System And Method For Dynamically Providing Guidance During Customer Interactions
App. No. 14/300,087
→
Computer-Implemented System And Method for Correlating Activity Within A User Interface With Special Information
App. No. 14/281,842
→
Computer-Implemented Call Center Architecture And Method For Optimizing Customer Experience Through In-Band Expert Intervention
App. No. 61/972,150
→
Computer-Implemented System And Method For Detecting Events For Use In An Automated Call Center Environment
App. No. 61/970,283
→
Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time
App. No. 61/970,275
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Computer-Implemented System and Method for Automating Call Center Phone Calls
App. No. 14/195,804
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Computer-Implemented System And Method For Voice Transcription Error Reduction
App. No. 14/171,732
→
Computer-Implemented System And Method For Transcribing Verbal Messages
App. No. 14/074,653
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Computer-Implemented System And Method For Masking Special Data
App. No. 14/071,639
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR VALIDATING CALL CONNECTIONS
App. No. 14/067,853
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System And Method For Performing Distributed Speech Recognition
App. No. 14/010,501
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Computer-Implemented System And Method For User-Controlled Processing Of Audio Signals
App. No. 14/010,471
→
System And Method For Transmitting Voice Messages To A Discussion Group
App. No. 14/010,510
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System And Method For Processing Calls In A Call Center
App. No. 13/920,020
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING USER COMMUNICATIONS
App. No. 13/909,062
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING CALLER RESPONSES
App. No. 13/893,231
→
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR IDENTIFYING AND MASKING SPECIAL INFORMATION WITHIN RECORDED SPEECH
App. No. 13/871,903
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR INDIVIDUAL MESSAGE ENCRYPTION USING A UNIQUE KEY
App. No. 13/853,972
→
Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
App. No. 13/802,710
→
System And Method For Analyzing Agent Interactions
App. No. 13/726,484
→
System And Method For Storing Call Recordings In A Call Center
App. No. 13/669,388
→
System And Method For Providing Notice Of Validated Call Connections
App. No. 61/720,954
→
Computer-Implemented System And Method For Processing Audio In A Voice Response Environment
App. No. 13/609,241
→
PROCESSING VOICE INSTRUCTIONS IN A VEHICLE
App. No. 13/568,371
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SYSTEM AND METHOD FOR EFFICIENTLY TRANSCRIBING VERBAL MESSAGES TO TEXT
App. No. 13/568,065
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Computer-Implemented System And Method For Matching Agents With Callers In An Automated Call Center Environment Based On User Traits
App. No. 13/549,238
→
Computer-Implemented System And Method For Providing Coaching To Agents In An Automated Call Center Environment Based On User Traits
App. No. 13/549,249
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Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits
App. No. 13/549,101
→
System And Method For Transmitting Voice Messages Via A Centralized Voice Message Server
App. No. 13/544,976
→
System And Method For Distributed Speech Recognition
App. No. 13/526,451
→
SYSTEM AND METHOD FOR PROCESSING CALL RECORDS
App. No. 13/460,701
→
System And Method For Individual Message Encryption Using A Unique Key
App. No. 61/618,582
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SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER
App. No. 13/418,164
→
System And Method For Monitoring An Automated Voice Response System
App. No. 13/371,289
→
SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS DURING A CALL SESSION
App. No. 13/305,671
→
SYSTEM AND METHOD FOR IDENTIFYING AUDIO COMMAND PROMPTS FOR USE IN A VOICE RESPONSE ENVIRONMENT
App. No. 13/252,185
→
System And Method For Balancing Call Session Assignments On An Agent Console
App. No. 13/236,508
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Computer-Implemented System And Method For Assessing and Utilizing User Traits In An Automated Call Center Environment
App. No. 61/508,002
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SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE
App. No. 13/026,407
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System And Method For Converting A Message Via A Posting Converter
App. No. 12/960,392
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SYSTEM AND METHOD FOR ANALYZING AGENT INTERACTIONS
App. No. 12/861,733
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REAL-TIME DISPLAY OF SYSTEM INSTRUCTIONS
App. No. 12/859,042
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SYSTEM AND METHOD FOR EFFICIENTLY REDUCING TRANSCRIPTION ERROR USING HYBRID VOICE TRANSCRIPTION
App. No. 12/840,190
→
SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL
App. No. 12/829,820
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System And Method For Converting A Message Via A Posting Converter
App. No. 61/266,969
→