IP Library › Assignment 063456/0001
Patent Assignment
Reel/Frame 063456/0001

RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 46204/FRAME 0525

Recorded: 2023-04-26 Received: 2023-04-26 Pages: 273
Assignor
Assignees
AVAYA HOLDINGS CORP.
350 MOUNT KEMBLE AVENUE, MORRISTOWN, NJ, 07960, UNITED STATES
AVAYA INC.
350 MOUNT KEMBLE AVENUE, MORRISTOWN, NJ, 07960, UNITED STATES
INTELLISIST, INC.
350 MOUNT KEMBLE AVENUE, MORRISTOWN, NJ, 07960, UNITED STATES
Covered Applications (100)
Computer-Implemented System And Method For Delivery Of Group Messages
App. No. 15/859,215
→
Computer-Implemented System And Method For Transcription Error Reduction
App. No. 15/859,176
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Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
App. No. 15/811,551
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SYSTEM AND METHOD FOR PERFORMING CIRCUMSTANCE-SPECIFIC CUSTOMER SATISFACTION MONITORING IN AN ONGOING CALL CENTER INTERACTION
App. No. 15/809,404
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System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis
App. No. 15/803,288
→
System and Method for Performing Screen Capture-Based Sensitive Information Protection Within a Call Center Environment
App. No. 15/803,350
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Computer-Implemented System And Method For Determining Call Status
App. No. 15/723,093
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR RETENTION OF CALL RECORDINGS
App. No. 15/682,496
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Computer-Implemented System And Method For Storing And Retrieving Sensitive Information
App. No. 15/661,347
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Computer-Implemented System And Method For Call Response Processing
App. No. 15/641,183
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System And Method For Call Data Processing
App. No. 15/614,428
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System And Method For Automated Call Center Operation Facilitating Agent-Caller Communication
App. No. 15/606,710
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System And Method For Providing Customer-specific Ongoing Call Center Assistance With The Aid Of A Digital Computer
App. No. 15/606,399
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Computer-Implemented System And Method For Delivery Of Group Messages
App. No. 15/606,688
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Computer-Implemented System and Method for Facilitating Interactions Via Automatic Agent Responses
App. No. 15/598,984
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR TRANSCRIPTION ERROR REDUCTION
App. No. 15/495,919
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System and Method For User Notification Regarding Detected Events
App. No. 15/483,555
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Computer-Implemented System and Method For Facilitating Call Sessions Via Messages
App. No. 15/425,972
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Computer-Implemented System And Method For Determining A Status Of A Call Connection
App. No. 15/420,027
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Computer-Implemented System and Method For Encrypting Call Recordings
App. No. 15/369,797
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Computer-Implemented System And Method For Assigning Call Agents To Callers
App. No. 15/362,728
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Computer-Implemented System And Method For Identifying Call Recordings For Retention
App. No. 15/358,090
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System and Method for Performing Screen Capture-Based Sensitive Information Protection Within a Call Center Environment
App. No. 62/417,979
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System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis
App. No. 62/417,967
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Computer-Implemented System And Method For Performing Distributed Speech Recognition
App. No. 15/339,788
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR GROUP MESSAGE DELIVERY
App. No. 15/243,912
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Computer-Implemented System and Method for Efficient Voice Transcription
App. No. 15/237,583
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Computer-Implemented System And Method For Storing And Retrieving Sensitive Information
App. No. 62/368,805
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Computer-Implemented System And Method For Transcription Error Reduction During A Live Call
App. No. 15/207,440
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System and Method for Providing Ongoing Call Center Call Assistance with the Aid of a Digital Computer
App. No. 15/207,391
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Computer-Implemented System and Method for Determining Call Connection Status
App. No. 15/168,193
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Computer-Implemented System And Method For Facilitating Interactions Via Automatic Agent Responses
App. No. 62/339,033
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SYSTEM AND METHOD FOR IDENTIFYING SPECIAL INFORMATION VERBALIZATION TIMING WITH THE AID OF A DIGITAL COMPUTER
App. No. 15/150,276
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System And Method For Processing Call Data
App. No. 15/067,101
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System and Method for Message-Based Call Communication
App. No. 15/043,490
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System And Method For Facilitating Agent-Caller Communication During A Call
App. No. 15/018,836
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Computer-Implemented System And Method For Distributing Messages By Discussion Group
App. No. 14/993,050
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System And Method For Distributed Speech Recognition
App. No. 14/980,934
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Computer-Implemented System And Method For Efficiently Reducing Transcription Error During A Call
App. No. 14/977,549
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System And Method For Providing Agent Guidance
App. No. 14/880,122
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System And Method For Monitoring Customer Satisfaction In An Ongoing Call Center Interaction
App. No. 14/746,506
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Computer-Implemented System and Method for Facilitating Agent-Customer Calls
App. No. 14/691,519
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COMPUTER-IMPLEMENTED CALL CENTER ARCHITECTURE AND METHOD FOR OPTIMIZING CUSTOMER EXPERIENCE THROUGH IN-BAND EXPERT INTERVENTION
App. No. 14/668,806
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Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time
App. No. 14/667,603
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Computer-Implemented System And Method For Detecting Events For Use In An Automated Call Center Environment
App. No. 14/667,549
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Computer-Implemented System And Method For Reducing Voice Transcription Error
App. No. 14/636,087
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System And Method For Identifying Special Information
App. No. 14/617,823
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SYSTEM AND METHOD FOR SELECTING CALL RECORDINGS FOR STORAGE
App. No. 14/612,226
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System And Method For Determining Customer Hold Times
App. No. 14/612,220
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROVIDING MESSAGES TO USERS IN A DISCUSSION GROUP
App. No. 14/589,818
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System And Method For Providing Hiring Recommendations Of Agents Within A Call Center
App. No. 14/493,090
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System And Method For Providing Guidance To Persuade A Caller
App. No. 14/485,589
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System And Method For Pairing Agents And Callers Within A Call Center
App. No. 14/485,596
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SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS WITHIN A CALL CENTER
App. No. 14/457,050
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Computer-Implemented System And Method For Simultaneously Processing Multiple Call Sessions
App. No. 14/325,337
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Computer-Implemented System And Method For Dynamically Providing Guidance During Customer Interactions
App. No. 14/300,087
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Computer-Implemented System And Method for Correlating Activity Within A User Interface With Special Information
App. No. 14/281,842
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Computer-Implemented Call Center Architecture And Method For Optimizing Customer Experience Through In-Band Expert Intervention
App. No. 61/972,150
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Computer-Implemented System And Method For Detecting Events For Use In An Automated Call Center Environment
App. No. 61/970,283
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Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time
App. No. 61/970,275
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Computer-Implemented System and Method for Automating Call Center Phone Calls
App. No. 14/195,804
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Computer-Implemented System And Method For Voice Transcription Error Reduction
App. No. 14/171,732
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Computer-Implemented System And Method For Transcribing Verbal Messages
App. No. 14/074,653
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Computer-Implemented System And Method For Masking Special Data
App. No. 14/071,639
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR VALIDATING CALL CONNECTIONS
App. No. 14/067,853
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System And Method For Performing Distributed Speech Recognition
App. No. 14/010,501
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Computer-Implemented System And Method For User-Controlled Processing Of Audio Signals
App. No. 14/010,471
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System And Method For Transmitting Voice Messages To A Discussion Group
App. No. 14/010,510
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System And Method For Processing Calls In A Call Center
App. No. 13/920,020
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING USER COMMUNICATIONS
App. No. 13/909,062
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING CALLER RESPONSES
App. No. 13/893,231
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR IDENTIFYING AND MASKING SPECIAL INFORMATION WITHIN RECORDED SPEECH
App. No. 13/871,903
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR INDIVIDUAL MESSAGE ENCRYPTION USING A UNIQUE KEY
App. No. 13/853,972
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Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
App. No. 13/802,710
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System And Method For Analyzing Agent Interactions
App. No. 13/726,484
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System And Method For Storing Call Recordings In A Call Center
App. No. 13/669,388
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System And Method For Providing Notice Of Validated Call Connections
App. No. 61/720,954
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Computer-Implemented System And Method For Processing Audio In A Voice Response Environment
App. No. 13/609,241
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PROCESSING VOICE INSTRUCTIONS IN A VEHICLE
App. No. 13/568,371
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SYSTEM AND METHOD FOR EFFICIENTLY TRANSCRIBING VERBAL MESSAGES TO TEXT
App. No. 13/568,065
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Computer-Implemented System And Method For Matching Agents With Callers In An Automated Call Center Environment Based On User Traits
App. No. 13/549,238
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Computer-Implemented System And Method For Providing Coaching To Agents In An Automated Call Center Environment Based On User Traits
App. No. 13/549,249
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Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits
App. No. 13/549,101
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System And Method For Transmitting Voice Messages Via A Centralized Voice Message Server
App. No. 13/544,976
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System And Method For Distributed Speech Recognition
App. No. 13/526,451
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SYSTEM AND METHOD FOR PROCESSING CALL RECORDS
App. No. 13/460,701
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System And Method For Individual Message Encryption Using A Unique Key
App. No. 61/618,582
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SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER
App. No. 13/418,164
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System And Method For Monitoring An Automated Voice Response System
App. No. 13/371,289
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SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS DURING A CALL SESSION
App. No. 13/305,671
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SYSTEM AND METHOD FOR IDENTIFYING AUDIO COMMAND PROMPTS FOR USE IN A VOICE RESPONSE ENVIRONMENT
App. No. 13/252,185
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System And Method For Balancing Call Session Assignments On An Agent Console
App. No. 13/236,508
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Computer-Implemented System And Method For Assessing and Utilizing User Traits In An Automated Call Center Environment
App. No. 61/508,002
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SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE
App. No. 13/026,407
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System And Method For Converting A Message Via A Posting Converter
App. No. 12/960,392
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SYSTEM AND METHOD FOR ANALYZING AGENT INTERACTIONS
App. No. 12/861,733
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REAL-TIME DISPLAY OF SYSTEM INSTRUCTIONS
App. No. 12/859,042
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SYSTEM AND METHOD FOR EFFICIENTLY REDUCING TRANSCRIPTION ERROR USING HYBRID VOICE TRANSCRIPTION
App. No. 12/840,190
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SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL
App. No. 12/829,820
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System And Method For Converting A Message Via A Posting Converter
App. No. 61/266,969
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