IP Library Granted Patent US 9,756,186
Granted Patent B2
US 9,756,186 · App. 14/170,535 · Granted Sep 5, 2017

Portable continuity object

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Quick Facts
Patent No.
US 9,756,186
App. No.
14/170,535
Granted
Sep 5, 2017
Kind
B2
Abstract

A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

Claims (31)

1. A method for providing continuity over a series of transactions, the method comprising:

detecting, by a processor, a first communication session with a computerized appliance, wherein the first communication session is for engaging in a transaction;

accessing, by the processor, a data packet during the first communication session;

storing, by the processor, into the data packet, context of the transaction and an executable code, wherein the executable code is configured to prompt an action to be taken in regards to the transaction;

transmitting the data packet to the computerized appliance for storing in a memory device coupled to the computerized appliance; and

running, by the computerized appliance, the executable code retrieved from the data packet and changing, in response to running the executable code, a parameter associated with the transaction, wherein the running of the executable code displays a prompt on the computerized appliance at a time after end of the first communication session, wherein in response to the prompt, a user input is received via the computerized appliance.

2. The method of claim 1 , wherein the context of the transaction includes a record of the first communication session.

3. The method of claim 2 , wherein the record of the first communication session includes an audio recording of a communication exchanged during the first communication session.

4. The method of claim 1 , wherein the context of the transaction includes an address of the computerized appliance.

5. The method of claim 1 , wherein the data packet is configured to be generated by the computerized appliance and transmitted to the processor for engaging in the first communication session.

6. The method of claim 1 further comprising:

generating, by the processor, the data packet in response to establishing the first communication session.

7. The method of claim 1 , wherein the computerized appliance is a mobile device configured for telephony communication.

8. A system for providing continuity over a series of transactions, the system comprising:

processor; and

memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:

detect a first communication session with a computerized appliance, wherein the first communication session is for engaging in a transaction;

access a data packet during the first communication session;

store, into the data packet, context of the transaction and an executable code, wherein the executable code is configured to prompt an action to be taken in regards to the transaction;

transmit the data packet to the computerized appliance for storing in a memory device coupled to the computerized appliance;

run the executable code retrieved from the data packet and change, in response to running the executable code, a parameter associated with the transaction, wherein the instructions that cause the processor to run the executable code include instructions that cause the processor to display a prompt on the computerized appliance at a time after end of the first communication session, wherein in response to the prompt, a user input is received via the computerized appliance.

9. The system of claim 8 , wherein the context of the transaction includes a record of the first communication session.

10. The system of claim 9 , wherein the record of the first communication session includes an audio recording of a communication exchanged during the first communication session.

11. The system of claim 8 , wherein the context of the transaction includes an address of the computerized appliance.

12. The system of claim 8 , wherein the data packet is configured to be generated by the computerized appliance and transmitted to the processor for engaging in the first communication session.

13. The system of claim 8 , wherein the instructions further cause the processor to generate the data packet in response to establishing the first communication session.

14. The system of claim 8 , wherein the computerized appliance is a mobile device configured for telephony communication.

15. The method of claim 1 , wherein the user input relates to a future event.

16. The method of claim 1 , wherein the transaction is purchase of a vacation package.

17. The system of claim 8 , wherein the user input relates to a future event.

18. The method of claim 8 , wherein the transaction is purchase of a vacation package.

Assignments (6)
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 04814/0387 Recorded Feb 5, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070115/0445 →
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001 Recorded Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
CHANGE OF NAME Recorded May 13, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067391/0121 →
SECURITY AGREEMENT Recorded Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
SECURITY AGREEMENT Recorded Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 27, 2015
From: FEDOROV, SERGEY; GILULA, MIKHAIL; BARNES, DEREK
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036893/0651 →