Patent Assignment
Reel/Frame 067391/0121
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
Method and System for Integrating an Interaction Management System with a Business Rules Management System
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
System and Methods for Selecting a Dialing Strategy for Placing an Outbound Call
Portable Continuity Object
Location-Based Call Initiation
Log File Management Tool
Resource Sharing in a Peer-to-Peer Network of Contact Center Nodes
Back Office Services of an Intelligent Automated Agent for a Contact Center
Customer-Enabled Evaluation and Control of Communication Center Agent Contact
System for Managing Communications Activated by a Trigger Event
System and Method for Application Inactivity Control
System and Method for Single Logout of Applications
Context-Sensitive Information Retrieval
System and Methods for Scheduling and Optimizing Inbound Call Flow to a Call Center
Enhancing Work Force Management with Speech Analytics
System and Method for Controlling Lifespan of Interaction Requests
Method of Distributed Aggregation in a Call Center
Method for Selecting Interactive Voice Response Modes Using Human Voice Detection Analysis
System and Methods for Predicting Future Agent Readiness for Handling an Interaction in a Call Center
Controlled Question and Answer Knowledge System Management Confirming Customer Does Not Want to Terminate/Cancel Service/Relationship
System and Method for Web-Based Real Time Communication with Optimized Transcoding
System and Method for Optimizing Physical Placement of Contact Center Agents on a Contact Center Floor
Display Screen with Graphical User Interface
Patent:
771,643 →
Application:
29/481,140 →
Display Screen with Graphical User Interface
Patent:
763,863 →
Application:
29/481,141 →
Related Assignments
(21)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jan 29, 2014
From: MAKAGON, PETR; RISTOCK, HERBERT WILLI ARTUR; KIKINIS, DAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032085/0461 →
Assignment of Assignor's Interest
Apr 1, 2014
From: ZYARKO, VADIM; ZGARDOVSKI, STANISLAV; KOLOMOYSKYY, OLEKSIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032577/0546 →
Assignment of Assignor's Interest
Apr 11, 2014
From: ANISIMOV, NIKOLAY; PETROVYKH, YEVGENIY; BELOV, SERGEY B.; SCOTT, MARK
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032661/0069 →
Assignment of Assignor's Interest
May 8, 2014
From: ANISIMOV, NIKOLAY; PETROVYKH, YEVGENIY; SCOTT, MARK
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032854/0450 →
Assignment of Assignor's Interest
May 23, 2014
From: PERLMUTTER, S. MICHAEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032960/0242 →
Assignment of Assignor's Interest
Jun 19, 2014
From: ANISIMOV, NIKOLAY; FEDOROV, SERGEY; RISTOCK, HERBERT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033143/0327 →
Assignment of Assignor's Interest
Jul 8, 2014
From: LYUBININ, MICHAEL J.; LEONARD, COLIN M.; BARNETT, JIM H.; MANDEL, ZAK
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033266/0950 →
Assignment of Assignor's Interest
Jul 9, 2014
From: BARNETT, JIM H.; LEONARD, COLIN M.; MANDEL, ZAK; STRIGACHOV, MAXIM
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033280/0261 →
Assignment of Assignor's Interest
Aug 12, 2014
From: RISTOCK, HERBERT WILLI ARTUR; PETROVYKH, YEVGENIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033516/0540 →
Assignment of Assignor's Interest
Nov 10, 2014
From: KONIG, YOCHAI; RISTOCK, HERBERT WILLI ARTUR; KONIG, DAVID
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 034140/0082 →
Assignment of Assignor's Interest
Apr 24, 2015
From: KUMAR, RAJIV S.; RISTOCK, HERBERT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035494/0414 →
Assignment of Assignor's Interest
Aug 24, 2015
From: SEGRE, PAUL; BELL, GORDON; BISCHOFF, BRIAN; HUOVINEN, DONALD
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036405/0396 →
Assignment of Assignor's Interest
Sep 11, 2015
From: RIAHI, AKBAR; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036547/0887 →
Assignment of Assignor's Interest
Oct 27, 2015
From: FEDOROV, SERGEY; GILULA, MIKHAIL; BARNES, DEREK
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036893/0651 →
Assignment of Assignor's Interest
Jul 20, 2016
From: LEGOUEZ, LAURENT; BLÉCON, STEPHANE
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 039203/0627 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Assignment of Assignor's Interest
May 30, 2017
From: LARA, JUAN R.; SAXENA, SAURABH; CHAN, ERIC; KATTEN, MICHAEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 042533/0958 →
Assignment of Assignor's Interest
Aug 30, 2017
From: GATTO, ALAN; COTTLE, DEAN; FYLYPENKO, OLEG; GURUSIDDAPPA, SHIVAKUMAR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 043725/0001 →
Security Agreement
Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
Notice of Succession of Security Interests at Reel/Frame 04814/0387
Feb 5, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070115/0445 →