Portable system for managing events
A system for interacting with a portable device is provided. The system is configured to process both personal and premises events, and includes at least one processor configured to generate device data for determining the location of the portable device and process sensor data in response to an event. The processor is further configured to generate situational data for the processed event. The situational data is based on the sensor data and the device data. The situational data includes information indicative of whether the event is an alarm event and if the event is the alarm event, whether the alarm event is one of a personal event and premises event. The processor is further configured to provide at least a portion of the situational data to the remote service site if the event is the alarm event and determine that confirmation has been received.
1. A method for a system to interact with a portable device and to process personal and premises events, the method comprising:
generating device data for determining the location of the portable device;
processing sensor data in response to an event, the sensor data being from at least the portable device;
generating situational data for the processed event, the situational data being based on the sensor data and the device data, the situational data including information indicative of:
whether the event is an alarm event; and
if the event is the alarm event, whether the alarm event is a personal event or a premises event, the personal event corresponding to an event relative to the portable user device, the premises event corresponding to an event relative to a premises;
providing at least a portion of the situational data to the remote service site if the event is the alarm event;
determining that confirmation has been received, the confirmation indicating the remote service site is initiating a response to the event based on the provided situational data; and
providing the received confirmation to the portable device.
2. The method of claim 1 , wherein the confirmation further indicates that a person having access to the remote service site is initiating the response.
3. The method of claim 1 , wherein:
the personal event is at least one of a crime against the user, a change in a medical condition of the user and a heightened state of concern by the user; and
the premises event is at least one of a perimeter intrusion detection, a fire detection, a smoke detection, a gas detection, a flood detection, a high temperature detection and a low temperature detection.
4. The method of claim 1 , wherein the sensor data comprises data provided by at least one device, the at least one device including at least one of a door contact, a window contact, a carbon monoxide detector, a smoke detector, a glass break detector, a motion detector, a video camera, an audio sensor, an accelerometer, a vibration sensor, a keypad, a pressure sensor, a humidistat, a thermostat, a temperature sensor, a fingerprint reader, biometric reader, an infrared image sensor, a vapor sensor, a wireless network router, a photosensor, a tamper switch, electromechanical actuator, a GPS device, active assets tag, passive asset tag, an embedded processor in an appliance, a glucose meter, a blood pressure meter, a personal emergency response system, a wearable mobile device and a smart phone.
5. The method of claim 1 , wherein the situational data comprises at least one of a code indicating an alarm event, a code indicating an absence of an alarm event, a percentage indicating a probability of whether the event is an alarm event, a color scheme representing levels of probability of whether the event is an alarm event, a customer identifier, a premises identifier and an event identifier.
6. The method of claim 1 , wherein the confirmation is received via at least one of a two-way voice communication and an electronic notification.
7. The method of claim 1 , further comprising:
generating a user profile containing monitoring on demand data indicative of at least one action to be taken for each of a plurality of alarm events; and
using the monitoring on demand data to generate the situational data and to determine the portion of the situational data to provide to the alarm event operator.
8. The method of claim 1 , further comprising:
enabling communication between the portable device and the remote service site;
generating the situational device data based on at least a portion of sensor data; and
controlling the operation of an input component, a wireless communication component and a user interface of the portable device.
9. The method of claim 8 , wherein the wireless communication component, input component, and device processor are configured to communicate with at least one device, the at least one device including at least one of a door contact, a window contact, a carbon monoxide detector, a smoke detector, a glass break detector, a motion detector, a video camera, an audio sensor, an accelerometer, a vibration sensor, a keypad, a pressure sensor, a humidistat, a temperature sensor, thermostat, a fingerprint reader, biometric reader, an infrared image sensor, a vapor sensor, a wireless network router, a photosensor, a tamper switch, electromechanical actuator, a GPS device, active assets tag, passive assets tag, an embedded processor in an appliance, a glucose meter, a blood pressure meter, a personal emergency response system, PERS, pendant, a wearable mobile device and a smart phone.
10. The method of claim 9 , wherein the wireless communication component, input component, and device processor are configured to establish communication with the at least one device based on at least one criterion, the at least one criterion including at least one of the device data, a user profile and an input by the user through the user interface.
11. The method of claim 8 , further comprising utilizing the user interface to:
provide at least one graphical element overlaying location information and indicating the location of at least one of the portable device and a designated portable device;
provide safety related information based at least in part on the location information and the location of the portable device;
provide navigation information for the user of the portable device and users of the designated portable device; and
establish communication with the designated portable device using at least one graphical element.
12. The method of claim 8 , further comprising utilizing the user interface to enable the user to use a graphical element to establish communication with at least one of the alarm event operator, the remote service site, a first responder and a first responder site.
13. The method of claim 1 , further comprising:
generating insight data about the user based on at least one of the situational data, past situational data, profile data stored in a user profile and other data provided by an information provider; and
providing the insight data to the user through user interface in a format that is contextually relevant to the user.
14. The method of claim 13 , wherein the other data comprises at least one of crime data, weather data, social media data, current event data, political data, law enforcement data, U.S. state database data, federal database data, non-U.S. government database data, news service data and Internet search engine data.
15. A portable user device comprising:
a communicator configured to:
receive premises sensor data from at least one premises device at a premises;
communicate with at least a remote service site;
at least one device sensor configured to generate device sensor data; and
a processor configured to:
determine whether a personal event has occurred based on at least one of the premises sensor data and device sensor data, the personal event corresponding to an event relative to the portable user device;
determine whether a premises event has occurred based on at least one of the premises sensor data and device sensor data, the premises event corresponding to an event relative to a premises;
generate situational data in response to determining at least one of the personal event and premises event has occurred, the situational data being based on at least one of the premises sensor data and device sensor data; and
cause the communicator to transmit the situational data to the at least the remote service site, the situational data indicating at least a first responder is authorized to act on behalf of a user of the portable user device.
16. The portable user device of claim 15 , wherein the communicator is configured to communicate with at least the first responder site; and
the processor is further configured to cause the communicator to transmit the situational data to at least one of the first responder site and remote service site, the situational data indicating that at least one of the first responder site and remote service site are authorized to act on behalf of a user of the portable user device.
17. The portable user device of claim 15 , wherein the processor is further configured to cause the portable user device to automatically synchronize with the at least one premises device to initiate receipt of premises sensor data.
18. The portable user device of claim 17 , wherein the processor is further configured to determine a location of the portable user device, the automatic synchronization with the at least one premise device occurring in response to determining the portable user device is proximate the premises.
19. The portable user device of claim 15 , further comprising a memory configured to store a plurality of service profiles, each of the plurality of service profiles defining rules for:
monitoring for at least one of the personal event and premises event;
automatically communicating situational data to the at least one of the first responder site and remote service site;
responding to the at least one of the personal event and premises event; and
the determination whether the personal event and premises event occurred and transmission of situational data being performed in accordance with the rules defined in a service profile being implemented by the portable user device.
20. The portable user device of claim 19 , wherein the service profile that is implemented by the portable user device is selected by one of a user of portable user device and automatically selected by the portable user device based on at least one of the premises sensor data and personal sensor data.
21. The portable user device of claim 19 , wherein the at least one personal event and premises event includes at least one of a medical event, intrusion event, fire event, gas event and water event.
22. The portable user device of claim 19 , wherein the plurality of service profiles are configurable by a user of portable user device.
23. The portable user device of claim 22 , wherein the memory is further configured to store a list of contacts; and
each service profile further defining:
at least one contact from the list of contacts to notify in response to the at least one of the personal event and premises event; and
a type of situational data to provide to the at least one contact in response to at least one of the personal event and premises event.
24. The portable user device of claim 19 , wherein the processor is further configured to:
determine a location of the portable user device; and
automatically select one of the plurality of service profiles to implement based at least in part on the determined location of the portable user device.
25. The portable user device of claim 15 , wherein the communicator is further configured to receive insight data in response to the transmitted situational data, the insight data providing analysis of the situational data based on a tracked history of the portable user device.
26. The portable user device of claim 25 , wherein the insight data includes at least one score;
if the determination is made the personal event has occurred, the at least one score indicating a security level of an environment proximate the portable user device; and
if the determination is made the premises event has occurred, the at least one score indicating a security level of the premises.
27. The portable user device of claim 15 , wherein the processor is further configured to:
track a history of determined personal events and premises events; and
generate insight data, the insight data providing analysis of situational data based at least in part on the tracked history of the personal events and premises events.