Patent Application
Utility
App. No. 14/858,626
· Confirmation No. 7000
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED WORK IN A CONTACT CENTER ENVIRONMENT
Applicant:
Interactive Intelligence Group, Inc.
Abandoned -- Failure to Respond to an Office Action
View Publication ↗
|
⬇ PDF
|
Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2021-01-19 | ABN |
Abandonment | 2 | View | |
| 2020-05-11 | CTNF |
Non-Final Rejection | 19 | View | |
| 2020-05-11 | 892 |
List of references cited by examiner | 1 | View | |
| 2020-05-11 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2020-05-11 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2020-05-11 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2020-03-20 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2020-03-20 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2020-03-20 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2020-03-20 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2020-03-20 | CLM |
Claims | 6 | View | |
| 2020-03-20 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2020-03-20 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-12-20 | CTFR |
Final Rejection | 21 | View | |
| 2019-12-20 | 892 |
List of references cited by examiner | 1 | View | |
| 2019-12-20 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2019-12-20 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2019-12-20 | FOR |
Foreign Reference | 30 | View | |
| 2019-12-20 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2019-10-23 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2019-10-23 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-10-23 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2019-10-23 | CLM |
Claims | 6 | View | |
| 2019-10-23 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-10-08 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-07-23 | CTNF |
Non-Final Rejection | 17 | View | |
| 2019-07-23 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2019-07-23 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2019-06-21 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2019-06-21 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2019-06-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-06-14 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2019-06-14 | IMIS |
Miscellaneous Internal Document | 5 | View | |
| 2019-06-14 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2019-05-22 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2019-05-22 | CLM |
Claims | 5 | View | |
| 2019-05-22 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2019-05-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-05-22 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-03-22 | CTFR |
Final Rejection | 16 | View | |
| 2019-03-22 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2019-03-22 | 1449 |
List of References cited by applicant and considered by examiner | 5 | View | |
| 2019-03-22 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2019-03-07 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2019-03-07 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2019-03-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2018-12-05 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2018-12-05 | CLM |
Claims | 5 | View | |
| 2018-12-05 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2018-12-05 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2018-12-05 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2018-09-05 | CTNF |
Non-Final Rejection | 18 | View | |
| 2018-09-05 | 892 |
List of references cited by examiner | 1 | View | |
| 2018-09-05 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2018-09-05 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2018-09-05 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-09-05 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-09-05 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-09-05 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2018-05-17 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2018-05-17 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2016-06-16 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2016-02-03 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2016-02-03 | REF.OTHER |
Other reference-Patent/Application/Search Documents | 11 | View | |
| 2016-02-03 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2016-01-18 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2016-01-18 | REF.OTHER |
Other reference-Patent/Application/Search Documents | 9 | View | |
| 2016-01-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2015-10-02 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2015-10-02 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2015-09-21 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 9 | View | |
| 2015-09-21 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2015-09-18 | PA.. |
Power of Attorney | 1 | View | |
| 2015-09-18 | SPEC |
Specification | 34 | View | |
| 2015-09-18 | CLM |
Claims | 4 | View | |
| 2015-09-18 | ABST |
Abstract | 1 | View | |
| 2015-09-18 | TRNA |
Transmittal of New Application | 2 | View | |
| 2015-09-18 | OATH |
Oath or Declaration filed | 3 | View | |
| 2015-09-18 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2015-09-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2015-09-18 | ADS |
Application Data Sheet | 7 | View | |
| 2015-09-18 | DRW |
Drawings-only black and white line drawings | 8 | View | |
| 2015-09-18 | TRAN.LET |
Transmittal Letter | 2 | View |
Inventors
Attorneys & Agents of Record
Classification
USPC
705/7.17
G06Q10/0639
H04M3/5175
G06Q10/0674
G06Q10/067
H04M3/5233
H04M3/5238
H04M2203/402
Prosecution
- Examiner
- CHONG CRUZ, NADJA N
- Art Unit
- 3623
- Customer No.
- 104329
- Docket No.
- 144782 (405240-02535)
- Confirmation No.
- 7000
Publication
- Pub. No.
- US20160173691A1
- Pub. Date
- 2016-06-16
Parent
is a Continuation in-part of
→
App. 14/829,796
Filed 2015-08-19
· Abandoned -- Failure to Respond to an Office Action
Parent
Claims priority from a provisional application
→
App. 62/089,988
Filed 2014-12-10
· Provisional Application Expired
Child
is a Continuation of
→
App. 17/224,281
Filed 2021-04-07
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation of
→
App. 17/090,439
Filed 2020-11-05
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation of
→
App. 14/862,477
Filed 2015-09-23
· Abandoned -- Failure to Respond to an Office Action
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
MERGER
Recorded 2018-07-01
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2015-09-21
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
- App. No.
- 14/858,626
- Filed
- 2015-09-18
- Pub. No.
- US20160173691A1
- Examiner
- CHONG CRUZ, NADJA N
- Art Unit
- 3623
External Links