Computer-implemented system and method for determining call status
A computer-implemented system and method for determining call status is provided. A call from a caller to a recipient is identified and an identity of the caller is determined. A determination is made as to whether a security certificate of the caller is available. A status of the call is determined based on one of a presence and an absence of the security certificate. The identity of the caller is provided to the recipient. A type of notification for the call status is determined based on a type of the call status and the notification is delivered with the caller identity.
1. A computer-implemented system for determining call status, comprising:
a security server to perform the following:
receive a request from a recipient to access a web page for caller identification, wherein the web page is downloaded on a device of the recipient upon receipt of the request by the security server and a request to transfer call information from incoming and outgoing calls of the recipient is received via the web page;
monitor the incoming and outgoing calls of the recipient upon acceptance of the request;
identify a call from a caller to the recipient;
determine an identity of the caller based on the transferred call information;
confirm whether a security certificate of the caller is available;
determine a status of the call based on one of a presence and an absence of the security certificate;
provide the identity of the caller to the recipient; and
determine a type of notification for the determined call status based on a type of the determined call status; and
the determined notification type provided to the recipient with the caller identity.
2. A system according to claim 1 , wherein the incoming and outgoing calls are recorded.
3. A system according to claim 1 , wherein the call information is collected at a time comprising one of when the call is connected between the caller and the recipient, and the caller hears a ring tone.
4. A system according to claim 1 , wherein the call comprises a voice interaction over at least one of a landline telephone, mobile telephone, and internetwork.
5. A system according to claim 1 , wherein the identity of the caller comprises at least one of a name, telephone number, and unique identification code.
6. A system according to claim 1 , wherein the call is accepted by the recipient or declined by the recipient based on the determined call status.
7. A system according to claim 1 , wherein the security server receives sensitive information from the recipient during the call.
8. A computer-implemented method for determining call status, comprising:
receiving via a security server a request from a recipient to access a web page for caller identification, wherein the web page is downloaded on a device of the recipient upon receipt of the request by the security server and a request to transfer call information from incoming and outgoing calls of the recipient is received via the web page;
monitoring via the security server the incoming and outgoing calls of the recipient upon acceptance of the request;
identifying a call from a caller to the recipient;
determining an identity of the caller based on the transferred call information;
confirming whether a security certificate of the caller is available;
determining a status of the call based on one of a presence and an absence of the security certificate;
providing the identity of the caller to the recipient;
determining a type of notification for the determined call status based on a type of the determined call status; and
delivering the notification with the caller identity.
9. A method according to claim 8 , wherein the incoming and outgoing calls are recorded.
10. A method according to claim 8 , wherein the call information is collected when the call is connected between the caller and the recipient or when the caller hears a ring tone.
11. A method according to claim 8 , wherein the call comprises a voice interaction over at least one of a landline telephone, mobile telephone, and internetwork.
12. A method according to claim 8 , wherein the identity of the caller comprises at least one of a name, telephone number, and unique identification code.
13. A method according to claim 8 , wherein the call is accepted by the recipient or declined by the recipient based on the determined call status.
14. A method according to claim 8 , wherein the security server receives sensitive information from the recipient during the call.
15. A method according to claim 8 , wherein the sensitive information from the recipient is encrypted prior to providing the sensitive information to the caller.
16. A method according to claim 8 , wherein the notification is provided via as a sound through the device, a text message, an Instant message, an email, and a display on the device comprising one of a picture, symbol, and text.
17. A method according to claim 8 , wherein the device of the recipient comprises one of a mobile computing device and a computer.
18. A system according to claim 1 , wherein the sensitive information from the recipient is encrypted prior to providing the sensitive information to the caller.
19. A system according to claim 1 , wherein the notification is provided via as a sound through the device, a text message, an Instant message, an email, and a display on the device comprising one of a picture, symbol, and text.
20. A system according to claim 1 , wherein the device of the recipient comprises one of a mobile computing device and a computer.