Networked voicemail
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.
1. A method of handling voicemail messages in a distributed environment including a local voicemail system and a remote voicemail system, the method comprising:
in the local voicemail system, generating an email in an associated email system containing formatting and data adapted for particular features of the local voicemail system;
encapsulating the formatting and data such that the formatting and data may be included in an email to be sent over a public network;
packaging encapsulated formatting and data into an email;
sending the email with the encapsulated formatting and data to an email system associated with the remote voicemail system, the local voicemail system having particular features not generally part of either email system and the remote voicemail system having corresponding features;
extracting the formatting and data adapted for features of the voicemail system within an email received at the email system associated with the remote voicemail system;
displaying the email containing the extracted formatting data; and
taking actions on the email based on the particular features of the voicemail system and the formatting and data in the email.
2. The method of claim 1 , wherein the formatting and data are stored in Messaging Application Programming Interface (MAPI) format.
3. The method of claim 1 , wherein the formatting and data are encapsulated in Transport Neutral Encoded Format (TNEF).
4. The method of claim 1 , wherein the email with encapsulated formatting and data is sent to the remote voicemail system using Simple Mail Transfer Protocol (SMTP).
5. The method of claim 1 , wherein the actions include actions selected from among a set including playing a voice message, replaying to a voice message, forwarding a voice message, and calling a sender of a voice mail message.
6. The method of claim 1 , presenting a form-based interface on a device of a recipient of the email, wherein the form-based interface provides options to take the actions on the email based on the particular features of the voicemail system.
7. The method of claim 6 , wherein the interface includes inputs that allow a recipient to take actions via a server separate from a recipient's device on which the recipient views the email.
8. The method of claim 6 , wherein the form-based interface includes buttons for actions particular to voice mail messages.
9. The method of claim 7 , wherein a form includes a web browser, wherein the web browser communicates with a corresponding browser control of the server.
10. The method of claim 7 , wherein the separate server comprises a messaging and communication server (MCS) of the remote voicemail system and wherein the email is provided to the recipient via a messaging and communication server (MSERV).
11. The method of claim 6 , wherein a form complies with format for communication between Outlook and Exchange.
12. The method of claim 1 , wherein the features provide access to integrated messaging functions of the voicemail system.
13. The method of claim 1 , wherein the features provide access to integrated messaging functions of the voicemail system a requirement to install or run a dedicated client application on a client device of a recipient of the email.
14. A method of handling voicemail messages in a distributed environment including a local voicemail system and a remote voicemail system, the method comprising:
in the local voicemail system, generating an email in an associated email system containing formatting and data adapted for particular features of the local voicemail system;
encapsulating the formatting and data such that the formatting and data may be included in an email to be sent over a public network, wherein the formatting and data are capable of being extracted on an email system associated with the remote voicemail system to provide an email at the remote voicemail system upon which actions can be taken based on the particular features of the voicemail system and the formatting and data in the email;
packaging encapsulated formatting and data into an email; and
sending the email with the encapsulated formatting and data to the email system associated with the remote voicemail system, the local voicemail system having particular features not generally part of either email system and the remote voicemail system having corresponding features.
15. The method of claim 14 , wherein the formatting and data are stored in Messaging Application Programming Interface (MAPI) format, the formatting and data are encapsulated in Transport Neutral Encoded Format (TNEF), and the email with encapsulated formatting and data is sent to the email system associated with the remote voicemail system using Simple Mail Transfer Protocol (SMTP).
16. A method of handling voicemail messages in a distributed environment including a local voicemail system and a remote voicemail system, the local voicemail system having particular features not generally part of email systems, the method comprising:
in the local voicemail system, generating an email, in an email system associated with the local voicemail system, containing formatting and data adapted for the particular features of the voicemail system;
determining whether the remote voicemail system possesses the particular features not generally part of email systems and corresponding to the local voicemail system features; and
if the remote voicemail system possesses the particular features, sending an outgoing email from the email system associated with the local voicemail system and containing formatting and data adapted for the particular features of the voicemail systems.
17. The method of claim 16 , including, if the remote voicemail system possesses the particular features:
encapsulating the formatting and data within an email such that the formatting and data may be included in an email to be sent over the public network;
sending the email with the encapsulated formatting and data to an email system associated with the remote voicemail system;
extracting the formatting and data adapted for features of the voicemail system in a received email associated with the remote voicemail system; and
taking actions on the received email based on the particular features of the voicemail system and the formatting and data in the email.
18. The method of claim 16 , including if the remote voicemail system does not possess the particular features not generally part of email systems and corresponding to the local voicemail system features:
sending a simplified form of the outgoing email with included voicemail audio data to the email system associated with the remote voicemail system.
19. The method of claim 16 , including receiving information from a DNS lookup to determine whether the remote voicemail system possesses the particular features not generally part of email systems and corresponding to the local voicemail system features.
20. The method of claim 16 , including checking information in a cache in the local voicemail system to determine whether the remote voicemail system possesses the particular features not generally part of email systems and corresponding to the local voicemail system features.
21. The method of claim 16 , including receiving information from web services to determine whether the remote voicemail system possesses the particular features not generally part of email systems and corresponding to the local voicemail system features.
22. A distributed voicemail system including:
a local voicemail system;
a remote voicemail system, the local voicemail system having particular features not generally part of email systems, and the remote voicemail system having corresponding features;
wherein the local voicemail system includes:
resources that generate an email in an associated email system containing formatting and data adapted for the particular features of the local voicemail system;
resources that encapsulate the formatting and data such that the formatting and data may be included in an email to be sent over the public network;
resources that package the encapsulated formatting and data into an email; and resources that send the email with the encapsulated formatting and data to the remote system; and
wherein the remote voicemail system includes:
resources that extract the formatting and data adapted for features of the remote voicemail system in a received email;
resources that provide an email containing the extracted formatting and data adapted for features of the remote voicemail system;
resources that display the email containing the formatting and data adapted for features of the remote voicemail system; and
resources that take actions on the email based on the particular features of the remote voicemail system and the formatting and data in the email.
23. A first voicemail system, the first voice mail system being capable of communicating, by way of an email system, with a second voicemail system accessible to the first voicemail system by way of a data network, the first voicemail system comprising:
particular features not generally part of the email system and associated with the first voicemail system, the features corresponding to features of the second voicemail system;
resources that generate an email in an associated email system containing formatting and data adapted for the particular features of the first voicemail system;
resources that encapsulate the formatting and data such that the formatting and data may be included in an email to be sent over the public network;
resources that package the encapsulated formatting and data into an email from which the formatting and data can be extracted at the second voicemail system so that the second email system can take actions on the email based on the particular features and the formatting and data in the email; and
resources that send the email with the encapsulated formatting and data to the second system.
24. The first voicemail system of claim 23 , wherein the formatting and data are stored in Messaging Application Programming Interface (MAPI) format.
25. The first voicemail system of claim 23 , wherein the formatting and data are encapsulated in Transport Neutral Encoded Format (TNEF).
26. The first voicemail system of claim 23 , wherein the email with encapsulated formatting and data is sent to the remote voicemail system using Simple Mail Transfer Protocol (SMTP).
27. The first voicemail system of claim 23 , wherein the actions include actions selected from among a set including playing a voice message, replaying to a voice message, forwarding a voice message, and calling the sender of a voice mail message.
28. The first voicemail system of claim 23 , including resources that present a form-based interface on the device of a recipient of emails containing voice messages, wherein the form-based interface provides options to take the actions on the email based on the particular features of the first voicemail system.
29. The first voicemail system of claim 28 , wherein a form includes a web browser.
30. A method of handling voicemail messages in a distributed environment, comprising:
receiving a rich format voicemail email;
encapsulating rich format data from the rich format voicemail email; packaging the encapsulated rich format data into an email;
sending the email with the encapsulated rich format data to a remote system;
extracting the rich format data from a received email on the remote system;
providing a rich format voicemail email from the received email and the extracted rich format data; and
displaying the rich format voicemail email to a user of the remote system.
31. The method of claim 30 , wherein the rich format contains Messaging Application Programming Interface (MAPI) formatting, the rich format data is encapsulated in Transport Neutral Encoded Format (TNEF), and the email with the encapsulated rich format data is sent to the remote system using Simple Mail Transfer Protocol (SMTP).
32. The method of claim 30 , wherein the email with encapsulated rich format data is sent to the remote system across the Internet.