IP Library Granted Patent US 8,345,858
Granted Patent B2
US 8,345,858 · App. 11/689,363 · Granted Jan 1, 2013

Adaptive, context-driven telephone number dialing

Assignee: Avaya Inc.
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Quick Facts
Patent No.
US 8,345,858
App. No.
11/689,363
Granted
Jan 1, 2013
Kind
B2
Abstract

A technique is disclosed that enables a context-driven, adaptive technique for generating a list of telephone numbers. The technique of the illustrative embodiment of the present invention seeks to dynamically anticipate what telephone numbers a user might want to dial—even before the user knows—and presents the names of the parties and their telephone numbers to the user at his or her terminal. In particular, the technique monitors a user, the user's locale, and one or more terminals in that locale; selects one or more telephone numbers from a master set of numbers, based on the monitored information; and presents the selected numbers to the user—for example, in the form of a speed-dial list or a one-touch dial list. The user can then examine the presented telephone numbers and decide if he or she wants to call one of them. The technique can be implemented at the user's computer, telephone, private branch exchange, or other device in the relevant telecommunications system.

Claims (58)

1. A method comprising:

detecting a change in a physiological parameter of a user of a telecommunications terminal based on a signal from a sensor used to monitor the physiological parameter;

sending the signal to at least one data-processing system;

modifying, in response to the change in the physiological parameter of the user of a telecommunications terminal, the membership of a telephone number in a first non-empty set of telephone numbers; and

presenting, by the telecommunications terminal, the first non-empty set of telephone numbers to the user of the telecommunications terminal, wherein the first non-empty set of telephone numbers is presented after the membership of the telephone number is modified;

wherein the telephone number is a member of a second non-empty set of telephone numbers that has more members than the first non-empty set of telephone numbers.

2. The method of claim 1 wherein the physiological parameter is heart rate and the sensor is a heart rate monitor.

3. The method of claim 1 wherein the physiological parameter is blood pressure and the sensor is a blood pressure monitor.

4. The method of claim 1 wherein the physiological parameter is body temperature of the user and the sensor is a body temperature monitor.

5. The method of claim 1 wherein the physiological parameter is brain activity and the sensor is a brain activity monitor.

6. A method comprising:

detecting a change in an environmental parameter of the locale of a first telecommunications terminal based on a first signal from a sensor used to monitor the environmental parameter;

sending the signal to at least one data-processing system;

modifying, in response to the change in the environmental parameter, the membership of a telephone number in a first non-empty set of telephone numbers;

presenting, by the first telecommunications terminal, the first non-empty set of telephone numbers to a first user of the first telecommunications terminal, wherein the first non-empty set of telephone numbers is presented after the membership of the telephone number is modified; and

wherein the telephone number is a member of a second non-empty set of telephone numbers that has more members than the first non-empty set of telephone numbers.

7. The method of claim 6 wherein the environmental parameter is temperature and the sensor is a thermometer.

8. The method of claim 6 wherein the environmental parameter is humidity and the sensor is a hygrometer.

9. The method of claim 6 wherein the environmental parameter is air pressure and the sensor is a barometer.

10. The method of claim 6 wherein the environmental parameter is sound intensity and the sensor is a sound level meter.

11. The method of claim 6 wherein the environmental parameter is light intensity and the sensor is a photometer.

12. The method of claim 6 wherein:

the telephone number identifies a second telecommunications terminal; and

the modification of the membership the telephone number is also based on a second signal that depends on monitoring of a factor at a locale that comprises the second telecommunications terminal.

13. The method of claim 12 wherein the factor is the calendrical time at the second telecommunications terminal.

14. The method of claim 12 wherein the factor is a property of a second user of the second telecommunications terminal.

15. A method comprising:

receiving a signal, wherein the signal represents information about a state of a factor at a locale that comprises a first telecommunications terminal;

sending the signal to at least one data-processing system;

modifying, in response to a change in the state of the factor, the membership of a telephone number in a first non-empty set of telephone numbers, wherein the change in the state of the factor is detected based on the signal; and

presenting, by a second telecommunications terminal, the first non-empty set of telephone numbers to a user of the second telecommunications terminal, wherein the first non-empty set of telephone numbers is presented after the membership of the telephone number is modified;

wherein the telephone number is also a member of a second non-empty set of telephone numbers that has more members than the first non-empty set of telephone numbers.

16. The method of claim 15 wherein the factor is a property of a user of the first telecommunications terminal.

17. The method of claim 15 wherein the factor is a relationship between the user of the second telecommunications terminal and a user of the first telecommunications terminal.

18. A method comprising:

including, by a first telecommunications terminal, a telephone number into a first non-empty set of telephone numbers and presenting the first non-empty set of telephone numbers to a user of the first telecommunications terminal, wherein:

(i) a signal from an environmental sensor is sent from the first telecommunications terminal to at least one data-processing system,

(ii) the first non-empty set of telephone numbers is a proper subset of a second non-empty set of telephone numbers that is stored in memory of the first telecommunications terminal, and

(iii) the telephone number is selected by the first telecommunications terminal, from the second non-empty set of telephone numbers, for inclusion into the first non-empty set of telephone numbers based on the signal from the environmental sensor; and

initiating, by the first telecommunications terminal, a telecommunications session with a second telecommunications terminal that is identified by the telephone number, wherein the telecommunications session is initiated when the user of the first telecommunications terminal selects the telephone number from the presented first non-empty set of telephone numbers.

19. The method of claim 18 wherein the environmental sensor is part of the first telecommunications terminal.

20. The method of claim 18 wherein the environmental sensor is a thermometer.

21. The method of claim 18 wherein the environmental sensor is a hygrometer.

22. The method of claim 18 wherein the environmental sensor is a barometer.

23. The method of claim 18 wherein the environmental sensor is a sound level meter.

24. The method of claim 18 wherein the environmental sensor is a photometer.

25. The method of claim 18 wherein the telephone number is included in the first non-empty set of telephone numbers in response to a change in an environmental parameter that is monitored by the environmental sensor.

26. A method comprising:

including, by a first telecommunications terminal, a telephone number into a first non-empty set of telephone numbers and presenting the first non-empty set of telephone numbers to a user of the first telecommunications terminal, wherein:

(i) a signal from a physiological sensor is sent from the first telecommunications terminal to at least one data-processing system,

(ii) the first non-empty set of telephone numbers is a proper subset of a second non-empty set of telephone numbers that is stored in memory of the first telecommunications terminal, and

(iii) the telephone number is selected by the first telecommunications terminal, from the second non-empty set of telephone numbers, for inclusion into the first non-empty set of telephone numbers based on the signal from the physiological sensor; and

initiating, by the first telecommunications terminal, a telecommunications session with a second telecommunications terminal that is identified by the telephone number, wherein the telecommunications session is initiated when the user of the first telecommunications terminal selects the telephone number from the presented first non-empty set of telephone numbers.

27. The method of claim 26 wherein the physiological sensor is a heart rate monitor.

28. The method of claim 26 wherein the physiological sensor is a blood pressure monitor.

29. The method of claim 26 wherein the physiological sensor is a respiration rate monitor.

30. The method of claim 26 wherein the physiological sensor is a body temperature monitor.

31. The method of claim 26 wherein the physiological sensor is a brain activity monitor.

Assignments (28)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149 Recorded Jul 25, 2022
From: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
To: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES
Reel/Frame 060953/0412 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
RELEASE OF SECURITY INTEREST Recorded Jan 9, 2018
From: CITICORP USA, INC.
To: AVAYA, INC.; SIERRA HOLDINGS CORP.; AVAYA TECHNOLOGY, LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
Reel/Frame 045032/0213 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
REASSIGNMENT Recorded Jun 26, 2008
From: AVAYA TECHNOLOGY LLC
To: AVAYA INC
Reel/Frame 021156/0734 →
SECURITY AGREEMENT Recorded Nov 28, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITICORP USA, INC., AS ADMINISTRATIVE AGENT
Reel/Frame 020166/0705 →
SECURITY AGREEMENT Recorded Nov 27, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 020156/0149 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 27, 2007
From: VERNICK, MICHAEL
To: AVAYA TECHNOLOGY LLC
Reel/Frame 019070/0779 →
Continuity (1)
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