Document detection and analysis-based routing

1. A system, comprising:

a network interface;

a data storage; and

a processor performing:

conducting, via the network interface, a call with a communication device;

signaling the communication device to provide a video portion originating from the communication device;

determining that the video portion comprises text, upon determining whether the call comprises the video portion originating from the communication device;

extracting the text from the video portion;

upon determining that the video portion is no longer required,

signaling the communication device to discontinue providing the video portion;

matching extracted text to a document in the data storage;

selecting a resource designated for processing calls associated with the document; and

routing the call to the selected resource.

2. The system of claim 1 , wherein the processor further performs, signaling the communication device to provide the video portion.

3. The system of claim 2 , further comprising the processor performing:

receiving the call; and

screening the call to determine a subject of the call is associated with the document prior to signaling the communication device to provide the video portion.

4. The system of claim 2 , further comprising the processor performing:

determining that the video portion is no longer required; and

signaling the communication device to discontinue providing the video portion.

5. The system of claim 1 , further comprising the processor performing:

selecting a processing aid associated with the document; and

causing a device associated with the selected resource to present the processing aid.

6. The system of claim 5 , further comprising the processor causing the device associated with the selected resource to present the aid as a screen-pop.

7. The system of claim 5 , further comprising the processor causing the device associated with the selected resource to launch an application associated with the document.

8. The system of claim 1 , wherein the selected resource is designated for processing the calls associated with a topic associated with the document.

9. The system of claim 1 , wherein:

the processor performs matching the extracted text to each of a plurality of documents in the data storage, wherein the document comprises one of the plurality of documents;

the processor determines a degree of match between the extracted text and each of the plurality of documents; and

the processor performs selecting the resource designated for processing the calls associated with the one of the plurality of documents having a greatest degree of match.

10. The system of claim 7 , wherein the processor performs selecting the resource designated for processing the calls associated with the document and the at least one other document.

11. A method, comprising:

conducting, via a network interface, a call with a communication device;

determining that the call comprises a video portion originating from the communication device;

signaling the communication device to provide the video portion;

determining whether the video portion comprises text;

upon determining that the video portion comprises the text, extracting the text from the video portion;

matching the extracted text to a document in a data storage;

selecting a resource designated for processing calls associated with the document; and

routing the call to the selected resource.

12. The method of claim 11 , further comprising, signaling the communication device to provide the video portion.

13. The method of claim 12 , further comprising:

receiving the call; and

prior to signaling the communication device to provide the video portion, screening the call to determine if a subject of the call is associated with the document.

14. The method of claim 11 , further comprising:

selecting a processing aid associated with the document; and

causing a device associated with the selected resource to present the processing aid.

15. The method of claim 14 , wherein the aid comprises launching an application associated with the document.

16. A system comprising:

means to receive a call from a communication device;

means to determine an impetus of the call is a topic associated with a document;

means to capture a video image originating from the communication device;

means to determine whether the video image comprises text;

upon determining that the video image comprises the text, means to extract the text from the video image comprising the text;

means to match the extracted text to the document;

means to select a resource having a skill associated with the document to process the call; and

means to route the call to the selected resource.

17. The system of claim 16 , wherein the selected resource is designated for processing calls associated with the topic associated with the document.

18. The system of claim 16 , wherein:

means to match the extracted text to each of a plurality of documents in the data storage, wherein the document comprises one of the plurality of documents;

means to determine a degree of match between the extracted text and each of the plurality of documents; and

means to select the resource designated for processing calls associated with the one of the plurality of documents having a greatest degree of match.

19. The system of claim 16 , further comprising:

means to select a processing aid associated with the document; and

means to cause a device associated with the selected resource to process the processing aid with the call.

20. The system of claim 16 , wherein the means to cause a device associated with the selected resource to process a processing aid with the call, further comprises, means to cause the device to present a screen-pop comprising the processing aid to a human portion of the resource.