IP Library Granted Patent US 9,179,002
Granted Patent B2
US 9,179,002 · App. 13/205,353 · Granted Nov 3, 2015

System and method for initiating online social interactions based on conference call participation

Inventor: Michael J. Sammon (Watchung, NJ)
Assignee: Avaya Inc.
H04M3/563H04L12/1822H04M7/0024H04L12/588H04M2203/655
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Quick Facts
Patent No.
US 9,179,002
App. No.
13/205,353
Filed
Aug 8, 2011
Granted
Nov 3, 2015
Kind
B2
Art Unit
2443
USPC
709/204
Abstract

Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for automatically initiating online social interactions based on participation in a conference call. Audio of the conference call is analyzed for data, such as timestamps indicating when people spoke, the volume of speech, words per minute, and emotional context. This analysis determines relationships between participants, and initiates online social interactions compatible with those relationships. This initialization can take the form of a prompt, or can be performed without interruption to the participants.

Claims (47)

1. A method comprising:

analyzing, via a processor, an audio stream associated with a conference call, to yield an analysis;

based on the analysis, classifying a relationship type between a first participant on the conference call and a second participant on the conference call;

based on the relationship type, identifying a type of online social interaction to initiate between the first participant and the second participant;

based on the type of online social interaction, identifying an online social account for initiating the type of online social interaction;

based on the analysis, determining a relationship strength between the first participant and the second participant; and

when the relationship strength satisfies a threshold for the relationship type, presenting a prompt to the second participant for initiating an online social interaction between the first participant and the second participant via the online social account.

2. The method of claim 1 , wherein the relationship type comprises a speaker and a questioner.

3. The method of claim 1 , wherein the online social interaction is filtered based on topic.

4. The method of claim 1 , wherein the online social interaction comprises one of a social network, a blog, and a microblog.

5. The method of claim 1 , wherein the conference call comprises a third participant, the method further comprising:

analyzing the audio stream to determine types of relationships among the first participant, the second participant, and the third participant;

determining relationship strengths between the first participant, the second participant, and the third participant; and

presenting the prompt when the relationship strengths for the types of relationship also satisfy thresholds for the relationship types.

6. The method of claim 1 , wherein the audio stream is analyzed based on one of a timestamp, volume, speaking duration, and a caller identity.

7. The method of claim 1 , wherein the online social interaction comprises following an online activity of the first participant via the online social account.

8. The method of claim 1 , wherein the online social interaction comprises adding the first participant to an online contact list of the second participant.

9. The method of claim 1 , further comprising retrieving data associated with sidebar communications, wherein the relationship type is further based on the data.

10. A system, comprising:

a processor; and

a computer-readable storage device storing instructions which, when executed by the processor, cause the processor to perform operations comprising:

analyzing, via a processor, audio of a conference call, to yield an analysis;

determining, based on the analysis, a relationship type between a first participant on the conference call and a second participant on the conference call;

based on the relationship type, identifying a type of online social interaction to initiate between the first participant and the second participant;

based on the type of online social interaction, identifying an online social account for initiating the type of online social interaction;

based on the analysis, determining a relationship strength between the first participant and the second participant; and

when the relationship strength satisfies a threshold for the relationship type, presenting a prompt to the second participant for initiating an online social interaction between the first participant and the second participant via the online social account.

11. The system of claim 10 , wherein the relationship type comprises one of family, friends, colleagues, partners, principal-agent, employer-employee, speaker-listener, and speaker-questioner.

12. The system of claim 10 , wherein the online social interaction is filtered based on topic.

13. The system of claim 10 , wherein the online social interaction comprises one of a social network, a blog, and a microblog.

14. The system of claim 10 , wherein the conference call comprises a third participant, and wherein the computer-readable storage device has additional instructions stored which, when executed by the processor, cause the processor to perform operations comprising:

analyzing the received audio to determine types of relationship among the first participant, the second participant, and the third participant;

determining relationship strengths between the first participant, the second participant, and the third participant; and

presenting the prompt when the relationship strengths for the types of relationship also satisfy thresholds for the relationship types.

15. The system of claim 10 , wherein the received audio is analyzed based on one of a timestamp, volume, speaking duration, and a caller identity.

16. A computer-readable device having instructions stored which, when executed by a processor, cause the processor to perform operations comprising:

analyzing, via a processor, audio of a conference call, to yield an analysis;

determining, based on the analysis, a relationship type between a first participant on the conference call and a second participant on the conference call;

based on the relationship type, identifying a type of online social interaction to initiate between the first participant and the second participant;

based on the type of online social interaction, identifying an online social account for initiating the type of online social interaction;

based on the analysis, determining a relationship strength between the first participant and the second participant; and

when the relationship strength satisfies a threshold for the relationship type, presenting a prompt to the second participant for initiating an online social interaction between the first participant and the second participant, via the online social account.

17. The computer-readable device of claim 16 , wherein the audio is analyzed based on one of a timestamp, volume, speaking duration, and a caller identity.

18. The computer-readable device of claim 16 , wherein the online social interaction comprises following an online activity of the first participant via the online social account.

19. The computer-readable device of claim 16 , wherein the online social interaction comprises adding the first participant to an online contact list of the second participant.

20. The computer-readable device of claim 16 , having additional instructions stored which, when executed by the processor, cause the processor to perform further operations comprising:

retrieving data associated with sidebar communications, wherein the relationship type is further based on the data.

Assignments (21)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 8, 2011
From: SAMMON, MICHAEL J.
To: AVAYA INC.
Reel/Frame 026717/0795 →
Continuity (1)
Related Publication 20130041947A1 · Feb 14, 2013