Systems and methods for managing service log information
Methods and systems for processing insurance policies associated with properties may be provided. A home may be populated with smart devices that are connected to, or in communication with, a central (or “smart home”) controller, such as via wired or wireless communication. The smart devices are covered by an insurance policy, such as homeowners, renters, or personal articles insurance. The central controller may receive, with customer permission, service log information for the devices, and update an inventory list to include the service log information. The controller may detect that a smart device has been repaired, and then generate and transmit a notification to the customer. In some cases, the notification may prompt the customer to schedule a future repair event. The smart devices may be associated with appliances, electronics, computers, televisions, jewelry, vehicles, furniture, or other personal belongings. Insurance discounts may be provided based upon the service log/maintenance functionality.
1. A computer-implemented method of managing an insurance policy associated with a property, the property populated with a hardware controller in communication with a plurality of devices, each of the plurality of devices configured to monitor various conditions associated with the property, the method comprising:
receiving via wireless communication, by the hardware controller via a first communication network, an indication that a particular device of the plurality of devices has undergone a repair event, the indication including information describing the repair event and sensor data indicative of the operation of the device after the repair event has concluded;
accessing, by one or more processors, an inventory list associated with the property, the inventory list indicating the plurality of devices and including a service log for each of the plurality of devices, wherein the service log indicates at least one of a set of past repair events or a set of future scheduled repair events for the respective device of the plurality of devices;
based upon the indication, updating, by the one or more processors, the service log associated with the particular device to indicate that the particular device has undergone the repair event;
generating, by the one or more processors, a notification including a description of the repair event; and
transmitting via wireless communication, to a mobile device of a customer associated with the insurance policy via a second communication network, the notification to facilitate customer awareness of the repair event.
2. The computer-implemented method of claim 1 , wherein receiving the indication that the particular device has undergone the repair event further comprises:
receiving via wireless communication, from the particular device, the indication that the particular device has been repaired; wherein the indication indicates that the particular device automatically detected the occurrence of the repair event.
3. The computer-implemented method of claim 1 , wherein receiving the indication that the particular device has undergone the repair event further comprises:
receiving, by the hardware controller, the indication that the particular device has undergone the repair, wherein the indication includes a portion of the description of the repair event, and wherein the description of the repair event comprises at least one of an identity of the particular device, a location of the particular device, an identity of an entity performing the repair event, and an indication of a component that was repaired during the repair event.
4. The computer-implemented method of claim 1 , wherein updating the service log to indicate that the particular device has undergone the repair event further comprises:
storing, by the one or more processors, a new past repair event in the service log corresponding to the particular device, wherein the new past repair event indicates at least a portion of the description of the repair event.
5. The computer-implemented method of claim 1 , wherein receiving the indication that the particular device has undergone the repair event further comprises:
after the repair event is concluded, receiving, from the particular device via wireless communication, sensor data indicative of an operational state of the particular device;
comparing, by the one or more processors, the sensor data to baseline data; and
based upon the comparison, determining, by the one or more processors, an outcome of the repair event, wherein the outcome indicates whether the repair event successfully or unsuccessfully repaired the particular device.
6. The computer-implemented method of claim 5 , wherein when the outcome of the repair event indicates that the repair event was unsuccessful, transmitting the notification further comprises:
transmitting, to an electronic device associated with the customer, a recommended repair request, wherein transmitting causes the electronic device to display a recommended repair request;
receiving, from the electronic device, an indication of a request to schedule a new repair event to the particular device; and
based upon the request to schedule a new repair event, updating, by the one or more processors, the service log corresponding to the particular device to indicate a new future scheduled repair event.
7. The computer-implemented method of claim 6 , further comprising:
in response to receiving the request to schedule a new repair event, transmitting, to a repair service provider, a repair request, wherein the repair request comprises at least one of an identity of the particular device, a location of the particular device, an indication of a component that needs to be repaired, or a time the customer prefers the particular device is repaired.
8. The computer-implemented method of claim 5 , wherein when the outcome of the repair event indicates that the repair event was unsuccessful, the method further comprises:
transmitting, via the first communication network, an instruction to the particular device, wherein transmitting the instruction causes the particular device to perform at least one of powering off, de-energizing, or providing a visual indication that the particular device needs to be repaired.
9. The computer-implemented method of claim 5 , wherein when the outcome of the repair event indicates that the repair event was successful; transmitting the notification further comprises:
transmitting, to an electronic device associated with the customer, an indication that the particular device was successfully repaired, wherein transmitting the indication causes the electronic device to display an interface that enables the customer to view a portion of the description of the repair event.
10. The computer-implemented method of claim 1 , wherein transmitting the notification further comprises:
transmitting, to an insurance provider associated with the insurance policy via the second communication network, the notification, wherein transmitting the notification causes the insurance provider to perform an insurance-related activity.
11. A system for managing an insurance policy associated with a property, the property populated with a hardware controller in communication with the plurality of devices, each of the plurality of devices respectively covered by a warranty, the system comprising:
a plurality of transceivers adapted to communicate data;
a memory adapted to store non-transitory computer executable instructions; and
one or more processors adapted to interface with the plurality of transceivers, wherein the one or more processors are configured to execute the non-transitory computer executable instructions to cause the system to:
receive via wireless communication, at the plurality of transceivers, an indication that a particular device of the plurality of devices has undergone a repair event, the indication including information describing the repair event and sensor data indicative of the operation of the device after the repair event has concluded;
access, by the one or more processors, an inventory list associated with the property, the inventory list indicating the plurality of devices and including a service log for each of the plurality of devices, wherein the service log indicates at least one of a set of past repair events or a set of future scheduled repair events for the respective device of the plurality of devices;
based upon the indication, update, by the one or more processors, the service log associated with the particular device to indicate that the particular device has undergone the repair event;
generate, by the one or more processors, a notification including a description of the repair event; and
transmit via wireless communication, to a mobile device of a customer associated with the insurance policy via the plurality of transceivers, the notification to facilitate customer awareness of the repair event.
12. The system of claim 11 , wherein to receive the indication that the particular device has undergone the repair event, the plurality of transceivers are further configured to:
receive, from the particular device, the indication that the particular device has been repaired, wherein the indication indicates that the particular device automatically detected the occurrence of the repair event.
13. The system of claim 11 , wherein to update the service log to indicate that the particular device has undergone the repair event, the one or more processors are further configured to execute the non-transitory computer executable instructions to cause the system to:
store, by the one or more processors, a new past repair event in the service log corresponding to the particular device, wherein the new past repair event indicates at least a portion of the description of the repair event.
14. The system of claim 11 , wherein to receive the indication that the particular device has undergone the repair event, the one or more processors are further configured to execute the non-transitory computer executable instructions to cause the system to:
after the repair event is concluded, receive, from the particular device by the plurality of transceivers, sensor data indicative of an operational state of the particular device;
compare, by the one or more processors, the sensor data to baseline data; and
based upon the comparison, determine, by the one or more processors, an outcome of the repair event, wherein the outcome indicates whether the repair event successfully or unsuccessfully repaired the particular device.
15. The system of claim 14 , wherein when the outcome of the repair event indicates that the repair event was unsuccessful, the one or more processors are further configured to execute the non-transitory computer executable instructions to cause the system to:
transmit, to an electronic device associated with the customer via the plurality of transceivers, a recommended repair request, wherein transmitting causes the electronic device to display a recommended repair request;
receive, from the electronic device by the plurality of transceivers, an indication of a request to schedule a new repair event to the particular device; and
based upon the request to schedule a new repair event, update, by the one or more processors, the service log corresponding to the particular device to indicate a new future scheduled repair event.
16. The system of claim 15 , wherein the plurality of transceivers are further configured to:
in response to receiving the request to schedule a new repair event, transmit, to a repair service provider, a repair request, wherein the repair request comprises at least one of an identity of the particular device, a location of the particular device, an indication of a component that needs to be repaired, or a time the customer prefers the particular device is repaired.
17. The system of claim 16 , wherein when the outcome of the repair event indicates that the repair event was unsuccessful, the plurality of transceivers are further configured to:
transmit, via the first communication network, an instruction to the particular device, wherein transmitting the instruction causes the particular device to perform at least one of powering off, de-energizing, or providing a visual indication that the particular device needs to be repaired.
18. The system of claim 14 , wherein when the outcome of the repair event indicates that the repair event was successful, the plurality of transceivers are further configured to:
transmit, to an electronic device associated with the customer, an indication that the particular device was successfully repaired, wherein transmitting the indication causes the electronic device to display an interface that enables the customer to view a portion of the description of the repair event.
19. The computer-implemented method of claim 11 , wherein to transmit the notification, the plurality of transceivers are further configured to:
transmit, to an insurance provider associated with the insurance policy via the second communication network, the notification, wherein transmitting the notification causes the insurance provider to perform an insurance-related activity.
20. A non-transitory computer-readable storage medium storing processor-executable instructions, that when executed cause one or more processors to:
receive via wireless communication, by one or more processors, an indication that a particular device of the plurality of devices has undergone a repair event the indication including information describing the repair event and sensor data indicative of the operation of the device after the repair event has concluded;
access, by the one or more processors, an inventory list associated with the property, the inventory list indicating the plurality of devices and including a service log for each of the plurality of devices, wherein the service log indicates at least one of a set of past repair events or a set of future scheduled repair events for the respective device of the plurality of devices;
based upon the indication, update, by the one or more processors, the service log associated with the particular device to indicate that the particular device has undergone the repair event;
generate, by the one or more processors, a notification including a description of the repair event; and
transmit via wireless communication, to a mobile device of a customer associated with the insurance policy via a remote communication network, the notification to facilitate customer awareness of the repair event.