Granted Patent B2

US 8,000,453 · App. 12/053,229 · Granted Aug 16, 2011

Assignee: Avaya Inc.

Abstract

Claims (36)

1. A computer-based virtual assistant comprising:

a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user;

the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface; and

the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action; and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface,

wherein the virtual assistant application enables the user to forward an email message to an email address, and wherein,

if the verbal query or instruction is an instruction to telephone an individual, the virtual assistant application is configured to determine whether at least two telephone numbers for the individual are available to the virtual assistant, determine whether the user has previously telephoned the individual, determine the number at which the user last telephoned the individual, and, if the number at which the user last telephoned the individual comprises one of the at least two telephone numbers, automatically call the individual at the number at which the user last telephoned the individual.

2. The computer-based virtual assistant according to claim 1 , wherein the canceling indication received from the remote user interface is a vocal instruction.

3. The computer-based virtual assistant according to claim 1 , wherein the canceling indication received from the remote user interface is a DTMF tone.

4. The computer-based virtual assistant according to claim 1 , wherein the new vocalization indicates that the selected responsive action has been canceled.

5. The computer-based virtual assistant according to claim 1 , wherein the selected responsive action is dialing a telephone number.

6. The computer-based virtual assistant according to claim 1 , wherein the virtual assistant application enables the user to send voice mail messages.

7. The computer-based virtual assistant according to claim 1 , wherein the virtual assistant application enables the user to access scheduling data of the user.

8. The computer-based virtual assistant according to claim 1 , wherein the virtual assistant application is configured to inform the user via a pager when a new voice or email message arrives.

9. The computer-based virtual assistant according to claim 1 , further comprising:

a communications interface to communicate over a network, the network being one of a public switched telephone network, a packet switched telephone network, and a wireless telecommunications network.

10. A method comprising the steps of:

providing a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user;

receiving by the virtual assistant a verbal query or a verbal instruction from the remote user interface;

selecting a responsive action to the verbal query or the verbal instruction;

transmitting a vocalization characterizing the selected responsive action to the remote user interface;

waiting a predetermined period of time; and

if no canceling indication is received from the remote user interface within the predetermined period of time, proceeding to perform the selected responsive action;

and if a canceling indication is received from the remote user interface within the predetermined period of time, halting the selected responsive action and transmitting a new vocalization to the remote user interface,

wherein said step of receiving by the virtual assistant a verbal query or a verbal instruction comprises the step of receiving an instruction to telephone an individual and including the additional steps of:

determining whether at least two telephone numbers for the individual are available to the virtual assistant;

determining whether the user has previously telephoned the individual;

determining the number at which the user last telephoned the individual; and

if the number at which the user last telephoned the individual comprises one of the at least two telephone numbers, automatically calling the individual at the number at which the user last telephoned the individual.

11. The method according to claim 10 , further comprising:

receiving voice mail messages via the virtual assistant application.

12. The method according to claim 11 further comprising:

replying to and forwarding email messages via the virtual assistant application.

13. The method according to claim 12 further comprising:

accessing scheduling data of the user via the virtual assistant application.

14. The method according to claim 10 , wherein the transmitting step occurs over a network, selected from the group consisting of a public switched telephone network, a packet switched telephone network, and a wireless telecommunications network.

15. The computer-based virtual assistant according to claim 1 , wherein the virtual assistant application is configured to filter incoming voice mail and email as instructed by the user.

Assignments (14)

Continuity (3)