System and method for voicemail privacy
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.
1. A method for processing voice messages, the method comprising:
receiving a voice message from a call made by a caller;
receiving, by a processor, a request from the caller to make the voice message private;
providing the voice message and the request to make private to an email system;
converting the private voice message to an e-mail message;
protecting the e-mail message in a protection scheme recognized by the email system, wherein the protection scheme is dictated by the request to make private and how the protection scheme is implemented meets one or more requirements of the request to make private; and
sending the e-mail message through the e-mail system to a recipient.
2. The method of claim 1 , including:
receiving a user command;
if the user command is authorized under the protection scheme, then executing the command; and
if the user command is not authorized under the protection scheme, then not executing the command.
3. The method of claim 1 , wherein the protection scheme prevents the recipient of the email message from forwarding the email message.
4. The method of claim 1 , wherein the protection scheme prevents forwarding of the email message outside of a network associated with the recipient.
5. The method of claim 1 , wherein the protection scheme prevents forwarding of the email message outside of a network associated with the recipient's enterprise.
6. The method of claim 1 , wherein the protection scheme prevents actions depending on the class of service (COS) of the recipient.
7. The method of claim 6 , wherein the COS is stored in a messaging and collaboration server that stores user information not directly associated with voice mail.
8. The method of claim 1 , wherein the protection scheme prevents actions depending on the group policy (GP) associated with the recipient.
9. The method of claim 1 , wherein the protection scheme prevents the recipient from accessing the email message more than a limited number of times.
10. The method of claim 9 , wherein number of times is only one time.
11. A method for processing voice messages, the method comprising:
receiving a voice message from a call made by a caller;
receiving, by a processor, a request from the caller to make the voice message private;
providing the voice message and the request to make private to an email system;
converting the private voice message to an e-mail message;
protecting and encrypting the e-mail message in a rights management scheme recognized by a particular e-mail system, wherein the protection scheme is dictated by the request to make private and how the protection scheme is implemented meets one or more requirements of the request to make private; and
sending the e-mail through the e-mail system.
12. The method of claim 11 , including packaging access control, rights and the voice message into structures defined by the e-mail system and the rights management scheme.
13. The method of claim 11 , including delivering the e-mail to a recipient; and taking an action requested by the recipient only if the action is permitted under the rights management scheme for the particular e-mail.
14. A system comprising:
a memory, the memory operable to store logic;
a processor in communication with the memory, the processor operable to execute the logic, the logic comprising:
logic that processes a voice message from a call made by a caller;
logic that processes a request from the caller to make the voice message private;
logic that provides the voice message and the request to make private to an email system;
logic that converts the voice message to an e-mail message;
logic that protects the e-mail message in a protection scheme recognized by a particular e-mail system, wherein the protection scheme is dictated by the request to make private and how the protection scheme is implemented meets one or more requirements of the request to make private; and
logic that sends the e-mail through the e-mail system.
15. A system comprising:
a voice mail system, the voice mail system comprising:
a memory;
a processor;
an email system, the email system comprising:
a memory;
a processor; and
wherein the processor of the voice mail system executes,
logic that processes a voice message from a call made by a caller;
logic that processes a request from the caller to make the voice message private;
logic that converts the voice message to an e-mail message;
logic that protects the e-mail message in a protection scheme recognized by a particular e-mail system to implement the request to make the voice message private; and
logic that sends the e-mail through the e-mail system.
16. The system of claim 15 , wherein the protection scheme comprises a rights management system.
17. The system of claim 15 , wherein the protection scheme is included within the email system.
18. The system of claim 15 , wherein the protection scheme prevents the recipient of the email message from forwarding the email message.
19. A system comprising:
a network;
a set of devices coupled to the network, the set of devices including personal computers;
a voice mail system; and
an email system coupled to the network;
wherein the voice mail system is coupled to the email system and includes:
logic that processes a voice message from a call made by a caller;
logic that processes a request from the caller to make the voice message private;
logic that converts the voice message to an e-mail message;
logic that protects the e-mail message in a protection scheme recognized by a particular e-mail system to implement the request to make the voice message private; and
logic that sends the e-mail through the e-mail system.