IP Library Granted Patent US 8,170,182
Granted Patent B2
US 8,170,182 · App. 12/543,961 · Granted May 1, 2012

Enhanced call tracing

Assignee: Avaya Inc.
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 8,170,182
App. No.
12/543,961
Filed
Aug 19, 2009
Granted
May 1, 2012
Kind
B2
Art Unit
2614
USPC
379/88.08
Abstract

Methods, devices, and systems are provided for employing an efficient call tracing algorithm. Messages may be filtered according to an initial filter criteria, then messages that meet the initial filter criteria are analyzed to develop a secondary filter criteria. The first and/or second filter criteria can then be applied to subsequently transmitted messages for a predetermined amount of time, most likely relating to the length of the call which met the first filter criteria.

Claims (43)

1. A method, comprising:

receiving a first message at an application server, the first message including initial filter criteria;

analyzing properties of the first message with the initial filter criteria at the application server, wherein the initial filter criteria indicates that the first message is to be subjected to a call tracing application if the first message is at least one of going tod coan minfrom a predetermined address, domain or user;

determining that the first message is at least one of going to and coming from the predetermined address, domain or user;

based on determining that the first message is at least one of going to and coming from the predetermined address, domain or user, initiating an analysis of the first message to develop secondary filter criteria;

developing the secondary filter criteria based on results from the previously analyzed first message;

receiving a second message at the application server, the first and second message being part of a common Session Initiation Protocol (SIP) dialog;

applying the secondary filter criteria to the second message at the application server, wherein the secondary filter criteria is developed to determine if the second message is to be subjected to the call tracing application;

determining that the second message meets the secondary filter criteria; and

subjecting the second message to the call tracing application.

2. The method of claim 1 , wherein a third message which does not meet the secondary filter criteria is not subjected to the call tracing application.

3. The method of claim 2 , wherein the third message and the second message are a part of at least one of the common dialog and a common call.

4. The method of claim 3 , wherein the second message is a content-bearing message and the third message is a non-content-bearing message.

5. The method of claim 3 , wherein the second message and third message are being transmitted between common endpoints.

6. The method of claim 1 , wherein at least one of call ID and tag information of the first message is used to develop the secondary filter criteria.

7. The method of claim 1 , further comprising:

based on determining that the first message is at least one of going to and coming from the predetermined address, initiating an analysis of the first message to develop a tertiary filter criteria.

8. The method of claim 1 , wherein the call tracing application comprises at least one function associated with call tracing such as message identification, recording, and storage.

9. The method of claim 8 , wherein a payload of the second message comprises one or more of a voice message, a video message, and a text message.

10. An application server, comprising:

memory adapted to store instructions that include:

an application adapted to, when executed, submit messages to a call tracing application, the application including initial filter criteria and secondary filter criteria, wherein the application analyzes properties of a first message with the initial filter criteria, wherein the initial filter criteria indicates that the first message is to be subjected to the call tracing application if the first message is at least one of going to and coming from a predetermined address, domain or user, determine that the first message is at least one of going to and coming from the predetermined address, domain or user, wherein the application develops secondary filter criteria based on results from previously analyzing the properties of the first message and determining that the first message is to be subjected to the call tracing application, wherein the application applies the secondary filter criteria to a second message received by the application to determine if the second message is to be subjected to the call tracing application, the first and second messages being part of a common Session Initiation Protocol (SIP) dialog; and

a processor operable to execute the application.

11. The server of claim 10 , wherein a third message received at the application which does not meet the secondary filter criteria is not subjected to the predetermined process.

12. The server of claim 11 , wherein the third message and the second message are a part of at least one of the common dialog and a common call.

13. The server of claim 12 , wherein the second message is a content-bearing SIP message and the third message is a non-content-bearing SIP message.

14. The server of claim 12 , wherein the second message and third message are being transmitted between common endpoints.

15. The server of claim 10 , wherein at least one of call ID and tag information of the first message is used to develop the secondary filter criteria.

16. The server of claim 10 , wherein the application is further operable to, based on determining that the first message is at least one of going to and coming from the predetermined address, initiate an analysis of the first message to develop a tertiary filter criteria.

17. The server of claim 10 , wherein the call tracing application comprises at least one function associated with call tracing such as message identification, recording, and storage.

18. The server of claim 10 , wherein a payload of the second message comprises one or more of a voice message, a video message, and a text message.

19. A non-transitory computer readable information storage medium having stored thereon computer executable instructions that, when executed by a processor, cause the processor to execute a method comprising:

receiving a first message at an application server, the first message including initial filter criteria;

analyzing properties of the first message with the initial filter criteria at the application server, wherein the initial filter criteria indicates that the first message is to be subjected to a call tracing application if the first message is at least one of going to and coming from a predetermined address, domain or user;

determining that the first message is at least one of going to and coming from the predetermined address, domain or user;

based on determining that the first message is at least one of going to and coming from the predetermined address, domain or user, initiating an analysis of the first message to develop secondary filter criteria;

developing the secondary filter criteria based on results from the previously analyzed first message;

receiving a second message at the application server, the first and second message being part of a common Session Initiation Protocol (SIP) dialog;

applying the secondary filter criteria to the second message at the application server, wherein the secondary filter criteria is developed to determine if the second message is to be subjected to the call tracing application;

determining that the second message meets the secondary filter criteria; and

subjecting the second message to the call tracing application.

20. The non-transitory storage medium of claim 19 , wherein a third message received at the processor which does not meet the secondary filter criteria is not subjected to the predetermined process, wherein the third message and the second message are a part of the common dialog, and wherein the second message is a content-bearing SIP message and the third message is a non-content-bearing SIP message.

21. The non-transitory storage medium of claim 19 , wherein at least one of call ID and tag information of the first message is used to develop at least one of the secondary filter criteria and a tertiary filter criteria.

Assignments (21)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 21, 2009
From: BAKER, STEVE; HASERODT, KURT
To: AVAYA INC.
Reel/Frame 023128/0396 →
Continuity (1)
Related Publication 20110044434A1 · Feb 24, 2011