Determining a preferable mode of communicating with a called party
A called party's communications habits are determined from the party's communications history, and the habits and the called party's current state (presence) are analyzed in view of a calling party's parameters for a desired communication with the called party to determine a preferable mode and/or time for the desired communication. The preference is indicated to the calling party to assist the calling party in effecting the desired communication.
1. A method comprising:
collecting data about parties' communications habits;
obtaining parameters of a desired communication between a calling party and a called one of the parties;
analyzing the collected data about the called party's communications habits in view of the parameters to determine a preferable communication mode of the desired communication; and
indicating the preferable mode to the calling party.
2. The method of claim 1 wherein:
collecting data comprises
collecting data on parties' past communications; and
analyzing the collected data comprises
analyzing the collected data about the called party's past communications to determine the called party's communications habits, and
analyzing the determined communications habits in view of the parameters to determine the preferable mode.
3. The method of claim 1 wherein:
analyzing comprises
analyzing the collected data about the called party's communications habits in view of the parameters to determine a preferable time for the desired communication; and
indicating comprises
indicating the preferable time to the calling party.
4. The method of claim 2 wherein:
collecting data comprises
for each one of a plurality of communications involving one of the parties, collecting data including a then-current state of the involved party and disposition of the communication.
5. The method of claim 4 wherein:
collecting data further comprises
collecting data on duration of the communication.
6. The method of claim 4 wherein:
the then-current state includes presence of the involved party.
7. The method of claim 1 further comprising:
obtaining current state of the called party; and wherein analyzing the collected data comprises
analyzing the collected data about, and the current state of, the called party in view of the parameters to determine the preferable mode of the desired communication.
8. The method of claim 7 wherein:
the current state includes presence of the called party.
9. The method of claim 1 wherein:
the preferable mode comprises at least one of a preferable medium and a preferable user terminal.
10. The method of claim 1 further comprising:
obtaining a schedule of the called party; and wherein analyzing the collected data comprises
analyzing the collected data about, and the current state and the schedule of, the called party in view of the parameters to determine the preferable mode of the desired communication.
11. A computer-readable medium containing instructions which, when executed by a computer, cause the computer to perform the method of one of claims 1 - 10 .
12. An apparatus comprising:
a store for storing data about parties' communications habits;
a user interface for obtaining parameters of a desired communication between a calling party and a called one of the parties, and for indicating a preferable communication mode of the desired communication to the calling party; and
a behavior monitoring system for analyzing the stored data about the called party's communications habits in view of the parameters to determine the preferable mode.
13. The apparatus of claim 12 wherein:
the store is adapted for storing data on parties' past communications; and
the behavior monitoring system is adapted for analyzing the stored data about the called party's past communications to determine the called party's communications habits, and for analyzing the called party's communications habits in view of the parameters to determine the preferable mode.
14. The apparatus of claim 12 wherein:
the behavior monitoring system is further adapted for analyzing the stored data about the called party's communications habits to determine a preferable time for the desired communication; and
the user interface is adapted for indicating the preferable time to the calling party.
15. The apparatus of claim 13 wherein:
the data on parties' past communications comprise data for each one of a plurality of communications involving one of the parties, including for each communication a then-current state of the involved party and a disposition of the communication.
16. The apparatus of claim 15 wherein:
the data collected on each said past communication further comprise
data on duration of the communication.
17. The apparatus of claim 15 wherein:
the then-current state includes presence of the involved party.
18. The apparatus of claim 12 further comprising:
a presence system for determining current state of the called party; wherein
the behavior monitoring system is adapted to analyze the stored data about, and the determined current state of, the called party in view of the parameters to determine the preferable mode of the desired communication.
19. The apparatus of claim 18 wherein:
the current state includes presence of the called party.
20. The apparatus of claim 12 wherein:
the preferable mode comprises at least one of a preferable medium and a preferable user terminal.
21. The apparatus of claim 12 further comprising:
a scheduling system for providing a schedule of the called party; and wherein
the behavior monitoring system is adapted to analyze the stored data about, and the current state and the schedule of, the called party in view of the parameters to determine the preferable mode of the desired communication.