IP Library Granted Patent US 9,369,587
Granted Patent B2
US 9,369,587 · App. 13/780,899 · Granted Jun 14, 2016

System and method for software turret phone capabilities

Inventors: Doree Duncan Seligmann (New York, NY); Linda Schumacher (Basking Ridge, NJ)
Assignee: Avaya Inc.
H04M9/003
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Quick Facts
Patent No.
US 9,369,587
App. No.
13/780,899
Granted
Jun 14, 2016
Kind
B2
Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for software turret phone functionalities. A system can display, via a graphical user interface, graphical elements grouped according to a common attribute. Each of the graphical elements can represent an open communication line connecting a first device associated with a first user with a second respective device associated with a second respective user. The system can receive a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected user associated with a respective device. Based on the selection, the system can manipulate a corresponding open communication line connecting the first device associated with the first user with the respective device associated with the selected user.

Claims (33)

1. A method comprising:

at a first device having a plurality of open communication lines, displaying, via a graphical user interface, graphical elements grouped according to a common attribute, each of the graphical elements representing a respective open communication line of the plurality of open communication lines, wherein the respective open communication line is an always-on communication line dedicated to a respective connection between the first device associated with a first user and a respective second device associated with a respective second user;

receiving a selection of a graphical element of the graphical elements from the first user indicating a selected device;

based on the selection, manipulating a corresponding open communication line connecting the first device with the selected device.

2. The method of claim 1 , wherein the first user can perform at least one from among hearing exclusively from the selected device via the corresponding open communication line and speaking exclusively to the selected device via the corresponding open communication line.

3. The method of claim 1 , wherein manipulating the corresponding open communication line comprises one from among activating the corresponding open communication line or deactivating the corresponding open communication line.

4. The method of claim 3 , wherein activating the corresponding open communication line comprises initiating a communication via the corresponding open communication line, wherein audio in the communication is provided via audio spatialization.

5. The method of claim 3 , wherein activating the corresponding open communication line comprises mixing audio associated with a communication via the corresponding open communication line.

6. The method of claim 1 , further comprising updating the graphical elements based on at least one from among an activity associated with the corresponding open communication line and a status associated with the corresponding open communication line.

7. The method of claim 6 , wherein the activity associated with the corresponding open communication line comprises at least one from among a state of activity, a change in the state of activity, an analysis, a recording, a signal, a media event, a communication, a sound, and a visual event.

8. The method of claim 1 , wherein the graphical elements are grouped together in a virtual environment.

9. The method of claim 6 , wherein the virtual environment comprises specialized rooms, and wherein each of the specialized rooms graphically represents at least one from among an activity status, a buyer, a seller, a communication line, and a device in use.

10. The method of claim 1 , wherein the first user selects a set of communication lines such that the first user is heard by participants connected to the set of communication lines and the participants connected to the set of communication lines are heard by the first user.

11. The method of claim 1 , further comprises monitoring the corresponding open communication line based on the selection, wherein monitoring the corresponding open communication line comprises at least one from among playing audio from the corresponding open communication line, detecting activity in the corresponding open communication line, interpreting activity in the corresponding open communication line, analyzing activity in the corresponding open communication line, analyzing a state associated with the corresponding open communication line, and analyzing presence information associated with the corresponding open communication line.

12. The method of claim 11 , wherein monitoring the corresponding open communication line further comprises analyzing the audio from the corresponding open communication line for at least one from among an activity level, a state, a presence, an interpreted activity, an analyzed activity, specific words, speaker tone, and speech recognition, to yield an audio analysis.

13. The method of claim 12 , further comprising updating the graphical elements based on the audio analysis.

14. The method of claim 1 , wherein the corresponding open communication line is manipulated through at least one from among user gestures, a user selection, user input, and a drag and drop feature.

15. The method of claim 1 , wherein the graphical elements comprise a three-dimensional environment representing a collection of active and available communication lines and callees.

16. A system comprising:

a processor; and

a computer-readable storage medium having instructions stored which, when executed by the processor, cause the processor to perform operations comprising:

at a first device having a plurality of open communication lines, displaying, via a graphical user interface, graphical elements grouped according to a common attribute, each of the graphical elements representing a respective open communication line of the plurality of open communication lines, wherein the respective open communication line is an always-on communication line dedicated to a respective connection between the first device associated with a first user and a respective second device associated with a respective second user;

receiving a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected user associated with a respective device;

based on the selection, manipulating a corresponding open communication line connecting the first device associated with the first user with the respective device associated with the selected user.

17. The system of claim 16 , wherein the first user can perform at least one from among hearing exclusively from the selected user via the corresponding open communication line and speaking exclusively to the selected user via the corresponding open communication line.

18. The system of claim 16 , wherein manipulating the corresponding open communication line comprises at least one from among activating the corresponding open communication line and deactivating the corresponding open communication line.

19. The system of claim 18 , wherein activating the corresponding open communication line comprises initiating a communication via the corresponding open communication line, wherein audio in the communication is provided via audio spatialization.

20. A computer-readable storage medium having instructions stored which, when executed by a processor, cause the processor to perform operations comprising:

at a first device having a plurality of open communication lines, displaying, via a graphical user interface, graphical elements grouped according to a common attribute, each of the graphical elements representing a respective open communication line of the plurality of open communication lines, wherein the respective open communication line is an always-on communication line dedicated to a respective connection between the first device associated with a first user and a respective second device associated with a respective second user;

receiving a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected device;

based on the selection, manipulating a corresponding open communication line connecting the first device with the selected device.

21. The computer-readable storage medium of claim 20 , storing additional instructions which, when executed by the processor, result in the operations further comprising monitoring the corresponding open communication line based on the selection, wherein monitoring the corresponding open communication line comprises playing audio from the open communication line.

22. The computer-readable storage medium of claim 20 , storing additional instructions which, when executed by the processor, result in the operations further comprising analyzing the audio from the corresponding open communication line for at least one of an activity level, specific words, speaker tone, or speech recognition, to yield an audio analysis.

Assignments (14)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.; AVAYA INC.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 28, 2013
From: SELIGMANN, DOREE DUNCAN; SCHUMACHER, LINDA
To: AVAYA INC.
Reel/Frame 029898/0023 →
Continuity (1)
Related Publication 20140241340A1 · Aug 28, 2014