IP Library Granted Patent US 9,408,051
Granted Patent B2
US 9,408,051 · App. 13/904,361 · Granted Aug 2, 2016

Context-aware social media disaster response and emergency management

Inventors: Peter Finney (Stevenage, GB); Alberto Pasi (Nova Milanese, IT); David Skiba (Golden, CO); Reinhard P. Klemm (Basking Ridge, NJ)
Assignee: Avaya Inc.
H04W4/22G06Q10/00H04W4/206H04L43/04H04L51/00H04L51/22H04L51/32
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Quick Facts
Patent No.
US 9,408,051
App. No.
13/904,361
Filed
May 29, 2013
Granted
Aug 2, 2016
Kind
B2
Examiner
LIM, KRISNA
Art Unit
2453
USPC
709/204
Abstract

Social media websites contain posts which may benefit persons affected by an emergency situation or natural disaster. Discovering trustworthy posters of useful information is disclosed such that messages indicating relevant information, and an associated trust value, may be provided to interested parties.

Claims (34)

1. A method for performance by an electronic device, comprising:

monitoring, by a processor, a social media network that receives a post from a data source;

determining, by the processor, that the post satisfied a criterion or set of criteria;

upon determining that the post satisfies the criterion or set of criteria, determining, by the processor, a trust factor associated with a source of the post, the subject matter of the post, and the poster of the post; and

creating a notification in accord with the post and the trust factor.

2. The method of claim 1 , wherein creating the notification further comprises creating the notification incorporating the trust factor.

3. The method of claim 1 , wherein the criterion or set of criteria is associated with an emergency state.

4. The method of claim 1 , wherein the source includes at least one of (i) a social media web site, (ii) an RSS feed on a web site, and (iii) geo-data.

5. The method of claim 1 , wherein:

the monitoring of the social media network operable to receive the post from the data source, further comprises, monitoring a plurality of posting services operable to receive a plurality of posts from a number of sources;

the determining that the post satisfies a criterion, further comprises, determining that the plurality of posts satisfies the criterion; and

the disseminating of the message in accord with the post and the trust factor, further comprises, disseminating the message that is a summary of the plurality of posts and a summary of the trust factor associated with the number of sources.

6. The method of claim 1 , wherein disseminating the message, further comprises, at least one of (i) sending an email, (ii) posting a tweet on Twitter, (iii) posting a message on a website, (iv) posting a message on an RSS feed, (v) sending a voice message, and (vi) posting on a web log.

7. The method of claim 1 , wherein the criterion further comprises a criteria with a number of additional criterion, a first additional criterion being a term indicative of an emergency condition.

8. The method of claim 7 , further comprising, a second additional criterion associated with, at least one of (a) the volume of posts and (b) a trend in the volume of posts, and is further associated with language substantially equivalent to the term.

9. A computer system for sending a message, comprising:

a monitor, that monitors a social media website for a post;

a processor, that obtains trust information associated with a poster of the post on the social media website;

wherein the processor, further (a) determines that the post satisfies a criterion, (b) determines that the poster has a trust associated with the criterion and in accord with the subject matter of the post and (c) formats a message in accord with (a) and (b); and

a reply interface, that sends the message to a destination.

10. The computer system of claim 9 , further comprising, the monitor being operable to monitor the social media website for a number of posts.

11. The computer system of claim 10 , wherein the processor is further operable to (a) determine that a plurality of the number of posts satisfies a criterion and (b) determine ones of a number of posters of the number of posts has a trust associated with the criterion.

12. The computer system of claim 9 , wherein the reply interface is further operable to post the message on at least one of the social media website and a different social media website.

13. The computer system of claim 9 , further comprising, the processor being further operable to update the trust associated with the criterion.

14. The computer system of claim 13 , further comprising, the processor being further operable to update the trust associated with the criterion based on a second source of trust information.

15. A method for performance by an electronic device, comprising:

determining, by a processor, a trend in posts by a number of posters on a number of sources;

determining, by a processor, a trust level associated with the number of posters and in accord with the subject matter of the post;

determining, by the processor, a method to provide the trend to a recipient;

determining, by the processor, the recipient; and

communicating, by the processor, the trend to the recipient in accord with the method.

16. The method of claim 15 , whereby communicating, further comprises, communicating the trend and the trust level.

17. The method of claim 15 , whereby determining the recipient of the message, further comprises, determining the recipient indicated a desire to receive messages associated with the trend.

18. The method of claim 15 , further comprising, excluding the trend from being communicated to the recipient upon determining a prior trend was communicated having, at least one of, a similar subject matter, a higher priority and within a time threshold.

Assignments (14)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 31, 2013
From: FINNEY, PETER; PASI, ALBERTO; SKIBA, DAVID; KLEMM, REINHARD P.
To: AVAYA INC.
Reel/Frame 030522/0645 →
Continuity (1)
Related Publication 20140359008A1 · Dec 4, 2014