IP Library Granted Patent US 9,426,421
Granted Patent B2
US 9,426,421 · App. 14/478,640 · Granted Aug 23, 2016

System and method for determining conference participation

Inventors: Mehmet Balasaygun (Freehold, NJ); Jon Silverman (Minneapolis, MN); John Buford (Princeton, NJ)
Assignee: Avaya Inc.
H04N7/15H04L65/403H04L67/22H04M3/568
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Quick Facts
Patent No.
US 9,426,421
App. No.
14/478,640
Granted
Aug 23, 2016
Kind
B2
Abstract

Disclosed herein are systems, methods, and computer-readable storage media for tracking engagement of participants in a presentation. An example system implementing the method can identify a presenter in a conference and participants in the conference. Then the system can gather, during a presentation by the presenter in the conference, engagement data about the participants. The system can generate or calculate an engagement score based on the engagement data, and present the engagement score to the presenter during the presentation. The system can gather the engagement data from participant devices through which the participants are accessing the presentation or from other participant devices not directly involved with the presentation. The engagement data can include participant voice activity in the conference, participant voice activity with others outside of the conference, participant audio data, participant video data, participant mute status, participant interactions with other applications, participant interactions with computing devices and participant multi-tasking.

Claims (46)

1. A method comprising:

identifying, by a microprocessor, a presenter device used by a presenter in a conference and participant devices through which participants access the conference;

gathering, by the microprocessor, during a presentation by the presenter in the conference, engagement data about the participants, wherein the engagement data is separate from a media stream of the presenter of the conference;

generating, by the microprocessor, an engagement score based on the engagement data;

sending, by the microprocessor, the engagement score for presentation to the presenter using the presenter device during the presentation;

identifying, by the microprocessor, a period of low engagement when the engagement score is below a threshold; and

sending, by the microprocessor, an alert to the presenter device about the period of low engagement.

2. The method of claim 1 , wherein the engagement data comprises one of participant voice activity in the conference, participant voice activity with others outside of the conference, participant audio data, participant video data, participant mute status, participant interactions with other applications, participant interactions via a human interface device for a computer, participant multi-tasking, how strongly the participant multi-tasking relates to the conference, participant role in the conference, participant gaze, participant visual focus, participant physical state, participant mental state, or participant emotional state.

3. The method of claim 1 , further comprising:

prior to generating the engagement score, detecting and filtering, by the microprocessor, false activities out of the engagement data.

4. The method of claim 1 , further comprising:

dynamically updating, by the microprocessor, the engagement score throughout the presentation.

5. The method of claim 1 , further comprising:

tracking, by the microprocessor, topics in the presentation; and

determining, by the microprocessor, topic-specific engagement scores for each topic from the engagement data.

6. The method of claim 1 , further comprising:

identifying, by the microprocessor, a likely cause of the period of low engagement; and

sending to the presenter device a suggested change in the presentation to increase the engagement score.

7. The method of claim 1 , wherein the engagement score is an aggregate score for all of the participants.

8. The method of claim 1 , wherein the engagement score is an individual engagement score for one of the participants.

9. The method of claim 1 , wherein the engagement score is a group engagement score for a subset of similar participants.

10. The method of claim 1 , further comprising:

sending, by the microprocessor, an engagement score summary to the presenter device after the conference.

11. The method of claim 10 , wherein the engagement score summary comprises a summary of topics during which the participants were less engaged.

12. The method of claim 1 , wherein the engagement data is gathered from the participant devices through which the participants access the conference.

13. The method of claim 1 , wherein the engagement data is gathered from participant devices other than the participant devices through which the participants access the conference.

14. A system comprising:

a microprocessor; and

a computer-readable storage device storing instructions which, when executed by the microprocessor, cause the microprocessor to perform operations comprising:

identifying a presenter device used by a presenter in a conference and a participant device through which a participant accesses the conference;

gathering, during a presentation by the presenter in the conference, engagement data about the participant, wherein the engagement data is separate from a media stream of the presenter of the conference;

generating an engagement score based on the engagement data;

sending the engagement score for presentation to the presenter using the presenter device during the presentation;

identifying a period of low engagement when the engagement score is below a threshold; and

sending an alert to the presenter device about the period of low engagement.

15. The system of claim 14 , the computer-readable storage device storing instructions which, when executed by the microprocessor, cause the microprocessor to perform operations further comprising:

prior to generating the engagement score, detecting and filtering false activities out of the engagement data.

16. The system of claim 14 , the computer-readable storage device storing instructions which, when executed by the microprocessor, cause the microprocessor to perform operations further comprising:

dynamically updating the engagement score throughout the presentation.

17. The system of claim 14 , the computer-readable storage device storing instructions which, when executed by the microprocessor, cause the microprocessor to perform operations further comprising:

identifying a likely cause of the period of low engagement; and

sending to the presenter device a suggested change in the presentation to increase the engagement score.

18. The system of claim 14 , wherein the engagement score is an aggregate score for all of the participants.

19. The system of claim 14 , the computer-readable storage device storing instructions which, when executed by the microprocessor, cause the microprocessor to perform operations further comprising:

sending an engagement score summary to the presenter device after the conference, wherein the engagement score summary comprises a summary of topics during which the participants were less engaged.

20. The system of claim 14 , wherein the engagement data is gathered from participant devices other than the participant devices through which the participants access the conference.

Assignments (14)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 5, 2014
From: BALASAYGUN, MEHMET; SILVERMAN, JON; BUFORD, JOHN
To: AVAYA INC.
Reel/Frame 033680/0537 →
Continuity (1)
Related Publication 20160073054A1 · Mar 10, 2016