Semantic translation model training
A semantic translation model system is described along with various methods and mechanisms for administering the same. The semantic translation model system proposed herein creates an intermediate representation and a knowledge base in multiple languages, reducing the amount of time and expensive resources typically required for translation and automatic response to written communications. The system also removes the problem of a translation being influenced by a person's writing style and human misinterpretation and provides ongoing translation to keep the system current.
1. A method for creating semantic translation model training, the method comprising:
receiving, by a processor, an electronic communication, the electronic communication being in a first language;
performing, with the processor, a semantic analysis on content of the electronic communication;
determining, with the processor, from the semantic analysis of the electronic communication, that the content of the electronic communication is a question in the first language;
performing, with the processor, a syntactic analysis of the content based on the first language;
determining, with the processor, that an answer in a second language to the electronic communication is available in a database of question and answer pairs, wherein the database is on a network and accessible to one or more user devices;
translating, with the processor, at least some of the question to the second language by applying linguistic rules of the second language to the question; and
storing, with the processor, the translated question and the answer as a new question and answer pair in the database of question and answer pairs.
2. The method of claim 1 , wherein the syntactic analysis comprises identifying, wherein the question comprises one or more of a question asked, a comment made, and a statement posted in the first language.
3. The method of claim 2 , wherein the semantic analysis comprises determining structure associated with how a question is asked in the first language.
4. The method of claim 3 , wherein the translating comprises translating the identified at least one of keywords, phrases, questions, and answers in the first language to at least one of keywords, phrases, questions, and answers in the second language and then structuring the translated at least one of keywords, phrases, questions, and answers according to a structure associated with how a question is asked in the second language.
5. The method of claim 4 , wherein an answer to the question is identified in the first language, wherein the answer includes one or more of a response, a post, and a comment to the question is translated into the second language to create a question and answer pair in the second language.
6. The method of claim 5 , wherein the question and answer pair are used in a contact center to provide at least one of an agent and customer with answers in the second language.
7. The method of claim 5 , wherein the question and answer pair are provided in an HTML document and served to a customer via a web server.
8. The method of claim 1 , further comprising:
building a language model in the second language by automatically repeating the translating step for all question and answer pairs in the first language; and
providing the language model in the second language to at least one of a contact center agent and contact center customer that are speaking the second language but not the first language.
9. A non-transitory computer-readable medium comprising processor-executable instructions, the instruction comprising:
instructions that receive, by a processor, an electronic communication, the electronic communication being in a first language;
instructions that perform, by the processor, a semantic analysis on content of the electronic communication;
instructions that determine, by the processor, from the semantic analysis of the electronic configuration, that the content of the electronic communication is in the first language;
instructions that perform, by the processor, a syntactic analysis of the content based on the first language;
instructions that determine, by the processor, that an answer in a second language to the electronic communication is available in a database of question and answer pairs wherein the database is on a network and accessible to one or more user devices;
instructions that translate, by the processor, at least some of the question to the second language by applying linguistic rules of the second language to the question; and
instructions that store, by the processor, the translated question and the answer as a new question and answer pair in the database of question and answer pairs.
10. The computer-readable medium of claim 9 , wherein the semantic analysis comprises determining structure associated with how a question is asked in the first language.
11. The computer-readable medium of claim 10 , wherein an answer to the question is identified in the first language and wherein the answer to the question is translated into the second language to create a question and answer pair in the second language.
12. The computer-readable medium of claim 11 , wherein the translating further comprises translating the identified at least one of keywords, phrases, questions, and answers in the first language to at least one of keywords, phrases, questions, and answers in the second language and then structuring the translated at least one of keywords, phrases, questions, and answers according to a structure associated with how a question is asked in the second language.
13. The computer-readable medium of claim 12 , wherein the question and answer pair are used in a contact center to provide at least one of an agent and customer with answers in the second language.
14. The computer-readable medium of claim 13 , wherein the question and answer pair are provided in an HTML document and served to a customer via a web server.
15. The computer-readable medium of claim 9 , wherein the syntactic analysis comprises identifying at least one of keywords, phrases, questions, and answers in the first language.
16. A communication system, comprising:
a memory;
a processor in communication with the memory, wherein the communication system is in communication with a database of question and answer pairs, the processor operable to execute:
a translation module that determines that the system has received an electronic communication, the electronic communication being in a first language and performs the following operations:
receives an electronic communication, the electronic communication being in a first language;
performs a semantic analysis on content of the electronic communication;
determines from the semantic analysis of the electronic communication, that the content of the electronic communication is in the first language in a first language domain;
performs a syntactic analysis of the content based on the first language;
a database interface module that determines that an answer in a second language to the electronic communication is available in the database of question and answer pairs, wherein the database is on a network and accessible to one or more user devices;
wherein the translation module further performs the operation to translate at least some of the question to the second language in a second language domain by applying linguistic rules of the second language to the question; and
wherein the database interface further performs the operation to deliver the translated question and the answer to the database of question and answer pairs.
17. The system of claim 16 , wherein the electronic communication comprises at least one of a transcribed voice message, an email, an instant message, and a short message service text.
18. The system of claim 16 , wherein the semantic analysis results in the structural determination associated with how a question is asked in the first language.
19. The system of claim 16 , wherein the syntactic analysis results in the identification of at least one of keywords, phrases, questions, and answers in the first language.
20. The system of claim 16 , wherein the translation comprises a combination of the semantic analysis results, the syntactic analysis results, and application of the linguistic rules.