System and method for enhancing self-service security applications
Embodiments of the present invention may enable a user of an electronic device to setup a game-based environment within the electronic device that can be used as an authentication platform to prevent access by illegitimate or unauthorized users. The communication device may include a display screen, a processor, and a memory coupled to the processor. The memory may include a database and an instruction set. The database may store pre-defined access patterns that can be used in the authentication process. Further, the instruction set may include instructions executable by the processor to monitor inputs made by a new user in the game based environment. Furthermore, the instructions executable by the processor may match the inputs of the new user with the pre-defined access patterns to check the authentication of a new user.
1. An authentication system configured to enable a user to setup an interactive authentication environment on an electronic device for restricting unauthorized access, the system comprising:
a customization module configured to enable the user to customize and setup the interactive authentication environment on the electronic device;
one or more input mediums configured to enable the user to actively interact with the interactive authentication environment to define one or more access patterns within a three-dimensional virtual environment that are required to be imitated in order to gain authentication and to gain post-authentication access; and
a database to store the defined access patterns,
wherein the interactive authentication environment comprises a game-based three-dimensional virtual environment.
2. The system of claim 1 , wherein the three-dimensional virtual environment is a navigable virtual environment.
3. The system of claim 1 , wherein the interactive authentication environment includes a foreground, a background, and moveable objects.
4. The system of claim 1 , wherein the electronic device may enable the user to connect to a service via a network after gaining authentication.
5. The system of claim 4 , wherein the electronic device may enable the user to connect to the service via an IVR system.
6. The system of claim 5 , wherein the electronic device may enable the user to transfer from the IVR system to an assisted service system.
7. The system of claim 1 , wherein the input means includes a touch sensitive screen of the electronic device.
8. An authentication system configured to enable a user to actively interact with an interactive authentication environment for authentication and for gaining post-authentication access to data and applications, the system comprising:
one or more input mediums to enable the user to actively interact with the interactive authentication environment by providing a sequence of inputs, wherein the interactive authentication environment comprises a game-based three-dimensional virtual environment;
a monitoring module configured to monitor an input pattern from the sequence of inputs given by the user to the interactive authentication environment;
a decoding module configured to decode an instruction hidden in the input pattern by matching the input pattern with one or more pre-defined access patterns that had been defined within a three-dimensional virtual environment; and
an execution module configured to execute the decoded instruction hidden in the input pattern received from the user.
9. The system of claim 8 , wherein the three-dimensional virtual environment is a navigable virtual environment.
10. The system of claim 8 , wherein the interactive authentication environment includes a foreground, a background, and moveable objects.
11. The system of claim 8 , wherein the electronic device may enable the user to connect to a service via a network after gaining authentication.
12. The system of claim 8 , wherein the input means includes a touch sensitive screen of the electronic device.
13. A method of deploying an interactive authentication environment on an electronic device as a security application for enabling only legitimate users to gain authentication for accessing the electronic device and to gain post-authentication access to data and applications stored in the electronic device or in an enterprise database, the method comprising:
enabling a user to actively interact with the interactive authentication environment by providing an input pattern to gain authentication for access, wherein the interactive authentication environment comprises a game-based three-dimensional virtual environment;
authenticating the user to gain access on successful match of the input pattern with a pre-defined access pattern that had been defined within a three-dimensional virtual environment;
enable the user to actively interact further with the interactive authentication environment for gaining post-authentication data access by providing a second input pattern; and
authenticating the user to gain access to data or an application on successful match of the second input pattern with another pre-defined access pattern that had been defined within a three-dimensional virtual environment.
14. The method of claim 13 , wherein enabling a user to interact with the interactive authentication environment includes enabling the user to interact via a touch sensitive screen of the electronic device with the interactive authentication environment.
15. The method of claim 13 , wherein the deploying of the interactive authentication environment includes customization and installation of the interactive authentication environment at the electronic device.
16. The method of claim 15 , wherein the installation of the interactive authentication environment includes connection of the interactive authentication environment to a triggering event.
17. The method of claim 13 , wherein the second input pattern for post-authentication data access has lesser number of inputs in comparison with the input pattern received from the user to gain authentication for access.
18. The method of claim 13 , wherein the applications stored in the electronic device may enable the user to connect to one or more service providers via a network for access to an enterprise system.
19. The method of claim 16 , wherein the triggering event comprises interfacing with an IVR system of the enterprise to access enterprise data of the user.
20. The method of claim 19 , wherein after accessing the IVR system, upon a second triggering event, the user is transferred to an assisted service system of the enterprise.
21. The method of claim 20 , wherein the transferring step comprises pre-qualification of an agent within the assisted service system that matches the user's assistance needs or status.
22. The method of claim 21 , wherein the second authentication step comprises revealing certain high value agents to the user if the user's status is at a pre-determined level.