Patent Assignment
Reel/Frame 054700/0324
Corrective Assignment to Correct the Typographical Errors on Page One of the Assignment Previously Recorded at Reel: 054204 Frame: 0387. Assignor(S) Hereby Confirms the Assignment.
Recorded: 2020-11-24
Pages: 29
Assignor
AFINITI EUROPE TECHNOLOGIES LIMITED
Executed: 2020-09-09
Assignee
AFINITI, LTD.
50 CEDAR AVENUE, CRAWFORD HOUSE, HAMILTON, HM11, BERMUDA
Covered Properties
(134)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Routing Methods and Systems Based on Multiple Variable Standardized Scoring
Shadow Queue for Callers in a Performance/Pattern Matching Based Call Routing System
Pooling Callers for Matching to Agents Based on Pattern Matching Algorithms
Selective Mapping of Callers in a Call Center Routing System
Routing Callers to Agents Based on Personality Data of Agents
Application:
12/267,459 →
Publication:
US 2010/0020959
Routing Callers to Agents Based on Time Effect Data
Application:
12/267,471 →
Publication:
US 2010/0020961
Jumping callers held in queue for a call center routing system
Routing callers out of queue order for a call center routing system
Application:
12/331,186 →
Publication:
US 2009/0190750
Routing callers from a set of callers based on caller data
Systems and Methods for Routing Callers to an Agent in a Contact Center
Pooling Callers for a Call Center Routing System
Application:
12/331,210 →
Publication:
US 2009/0190745
Skipping a Caller in Queue for a Call Routing Center
Application:
12/355,602 →
Publication:
US 2009/0232294
Probability Multiplier Process for Call Center Routing
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Selective Mapping of Callers in a Call Center Routing System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing a Contact to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Selective Mapping of Callers in a Call Center Routing System
Selective Mapping of Callers in a Call Center Routing System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent:
9,654,641 →
Application:
14/957,039 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,871,924 →
Application:
15/000,739 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,917,949 →
Application:
15/000,762 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
10,051,126 →
Application:
15/000,775 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
10,051,124 →
Application:
15/000,797 →
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent:
10,135,987 →
Application:
15/010,319 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,712,676 →
Application:
15/131,915 →
Estimating Agent Performance in a Call Routing Center System
Patent:
48,846 →
Application:
15/153,553 →
Techniques for Benchmarking Performance in a Contact Center System
Patent:
10,142,473 →
Application:
15/176,899 →
Estimating Agent Performance in a Call Routing Center System
Patent:
48,896 →
Application:
15/210,779 →
Techniques for Benchmarking Paring Strategies in a Contact Center System
Patent:
9,692,898 →
Application:
15/220,822 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,888,120 →
Application:
15/220,830 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,692,899 →
Application:
15/251,591 →
Techniques for Case Allocation
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Patent:
9,888,121 →
Application:
15/377,397 →
Techniques for L3 Pairing in a Contact Center System
Techniques for L3 Pairing in a Contact Center System
Techniques for L3 Pairing in a Contact Center System
Patent:
9,955,013 →
Application:
15/395,517 →
Techniques for Workforce Management in a Contact Center System
Techniques for Behavioral Pairing in a Dispatch Center System
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,930,180 →
Application:
15/582,223 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Patent:
10,122,860 →
Application:
15/645,277 →
Techniques for Estimating Expected Performance in a Task Assignment System
Patent:
10,116,795 →
Application:
15/648,788 →
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,942,405 →
Application:
15/691,106 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
10,165,123 →
Application:
15/808,337 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Case Allocation
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Selective Mapping of Callers in a Call Center Routing System
Techniques for Behavioral Pairing in a Task Assignment System
Application:
15/993,496 →
Publication:
US 2019/0370714
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Techniques for Case Allocation
Techniques for Benchmarking Performance in a Contact Center System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Workforce Management in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Case Allocation
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Application:
16/996,687 →
Publication:
US 2020/0382645
Systems and Methods for Pooling and Matching a Caller to an Agent in a Contact Center
Application:
61/084,201 →
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Application:
61/615,772 →
Call Mapping Systems and Methods Utilizing Time Effects
Application:
61/615,779 →
Call Mapping Systems and Methods Using Variance Algorithm (Va)
Application:
61/615,788 →
Techniques for Collaborative Allocation
Application:
62/261,780 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 4, 2013
From: CHISHTI, ZIA; KAN, ITTAI
To: THE RESOURCE GROUP INTERNATIONAL, LTD.
Reel/Frame 031131/0977 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0371 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0833 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0636 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0466 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0247 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0100 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0695 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0539 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0719 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0491 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031531/0146 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031583/0360 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0046 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0494 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031581/0527 →
Assignment of Assignor's Interest
Jan 10, 2014
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031942/0608 →
Release of Security Interest in Patents
Feb 18, 2014
From: PLATINUM CAPITAL PARTNERS INC.
To: CATAPHORA, INC.
Reel/Frame 032271/0582 →
Assignment of Assignor's Interest
Mar 21, 2014
From: CHISHTI, ZIA; SPOTTISWOODE, S. JAMES; JONES, CHRIS W.
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 032498/0677 →
Assignment of Assignor's Interest
Sep 16, 2014
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 033747/0187 →
Assignment of Assignor's Interest
Sep 16, 2014
From: SPOTTISWOODE, S. JAMES P.; CHISHTI, ZIA
To: THE RESOURCE GROUP INTERNATIONAL, LTD.
Reel/Frame 033746/0591 →
Assignment of Assignor's Interest
Sep 24, 2014
From: SPOTTISWOODE, S. JAMES P.; CHISTI, ZIA
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 033808/0625 →
Assignment of Assignor's Interest
Nov 11, 2014
From: OPTICAL RESOURCES, INC.
To: EMAGIN CORPORATION
Reel/Frame 034142/0112 →
Corrective Assignment to Correct the Assignee Name Previously Recorded at Reel: 032498 Frame: 0677. Assignor(S) Hereby Confirms the Assignment.
Aug 31, 2015
From: CHISHTI, ZIA; SPOTTISWOODE, STUART J.; JONES, CHRIS W.
To: THE RESOURCE GROUP INTERNATIONAL LIMITED
Reel/Frame 036488/0355 →
Security Interest
Oct 29, 2015
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 036917/0627 →