Patent Assignment
Reel/Frame 067390/0336
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
System and Method for Controlling Lifespan of Interaction Requests
Patent:
8,824,664 →
Application:
13/917,550 →
System and Method for Discovering and Exploring Concepts
System and Method for Discovering and Exploring Concepts and Root Causes of Events
System and Method for Web-Based Real Time Communication with Optimized Transcoding
Interaction Request Processing According to Client Pre-Configured Schedule
Call Event Tagging and Call Recording Stitching for Contact Center Call Recordings
Network Recording and Speech Analytics System and Method
System and Method for Handling Call Recording Failures for a Contact Center
System and Method for Geo-Location Based Media Recording for a Contact Center
System and Method for Encrypting and Recording Media for a Contact Center
System and Method for Monitoring Health of Deployment States for a Contact Center
Method for Automated Handling of Outbound Contacts Requiring Assured Connection to a Live Agent
Predicting Recognition Quality of a Phrase in Automatic Speech Recognition Systems
System and Method for Performance-Based Routing of Interactions in a Contact Center
System and Method for Dynamically Selecting a Dial Plan
Hybrid Cloud Architecture with Optimized Local Delivery
System and Method for Customer Experience Management
System for Determining Presence of and Authorizing a Quorum to Transact Business Over a Network
Local Survivability in a Distributed Contact Center Environment
Low Latency Distributed Aggregation for Contact Center Agent-Groups on Sliding Interval
Connecting Transaction Entities to One Another Securely and Privately, with Interaction Recording
Managing interactive communications campaigns
System and Method for Managing Customer Feedback
System and Method for Case-Based Routing for a Contact
Customer Controlled Interaction Management
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Aug 7, 2013
From: RISTOCK, HERBERT WILLI ARTUR; PETROVYKH, YEVGENIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 030964/0984 →
Assignment of Assignor's Interest
Oct 18, 2013
From: ZGARDOVSKI, STANISLAV V.; KOLOMOYSKYY, OLEKSIY M.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 031439/0560 →
Security Agreement
Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
Assignment of Assignor's Interest
Nov 15, 2013
From: LUM, HENRY; LAM, ANTHONY; SAYKO, VYACHESLAV
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 031616/0808 →
Assignment of Assignor's Interest
Nov 22, 2013
From: LEV-TOV, AMIR; FAIZAKOF, AVRAHAM
To: UTOPY, INC.
Reel/Frame 031718/0738 →
Assignment of Assignor's Interest
Nov 22, 2013
From: LEV-TOV, AMIR; FAIZAKOF, AVRAHAM
To: UTOPY, INC.
Reel/Frame 031718/0760 →
Assignment of Assignor's Interest
Nov 22, 2013
From: KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 031663/0089 →
Assignment of Assignor's Interest
Nov 22, 2013
From: OLLINGER, DAVID; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 031662/0649 →
Assignment of Assignor's Interest
Dec 6, 2013
From: KONIG, YOCHAI; OLLINGER, DAVID
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 031736/0012 →
Assignment of Assignor's Interest
Dec 6, 2013
From: LEV-TOV, AMIR; FAIZAKOF, AVRAHAM
To: UTOPY, INC.
Reel/Frame 031770/0598 →
Assignment of Assignor's Interest
Jan 25, 2014
From: UTOPY, INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032045/0750 →
Assignment of Assignor's Interest
May 1, 2014
From: RISTOCK, HERBERT WILLI ARTUR; ZHAKOV, VYACHESLAV; MAKAGON, PETR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 032805/0213 →
Corrective Assignment to Correct the Street Address of the Receiving Party from 2001 Junipero Blvd., Daly City, California 94014 Previously Recorded on Reel 032045 Frame 0750. Assignor(S) Hereby Confirms the Street Address of the Receiving Party Is 2001 Junipero Serra Blvd., Daly City, California 94014.
Sep 12, 2014
From: UTOPY, INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033735/0887 →
Assignment of Assignor's Interest
Jan 14, 2015
From: TAMBLYN, ERIC; LUM, HENRY; FILONOV, VLADIMIR; CULBERT, JEFFREY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 034715/0459 →
Assignment of Assignor's Interest
Mar 19, 2015
From: LUM, HENRY; FILONOV, VLADIMIR; CULBERT, JEFFREY; BLANDER, DANIEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035210/0601 →
Assignment of Assignor's Interest
Mar 27, 2015
From: FILONOV, VLADIMIR; LUM, HENRY; CULBERT, JEFFREY; BLANDER, DANIEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035275/0788 →
Assignment of Assignor's Interest
Apr 28, 2015
From: LUM, HENRY; FILONOV, VLADIMIR; CULBERT, JEFFREY; BLANDER, DANIEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035520/0344 →
Assignment of Assignor's Interest
May 4, 2015
From: KONIG, YOCHAI; RISTOCK, HERBERT WILLI ARTUR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035560/0170 →
Assignment of Assignor's Interest
Jul 30, 2015
From: BISCHOFF, BRIAN; KERLIN, GREGG; LUM, HENRY; HUOVINEN, DONALD
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 036237/0353 →
Assignment of Assignor's Interest
Dec 9, 2015
From: BISCHOFF, BRIAN; HUOVINEN, DONALD; STOCKING, TERRY; ANDERSON, DAVID H.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037253/0792 →
Assignment of Assignor's Interest
Dec 10, 2015
From: LUM, HENRY; FILONOV, VLADIMIR; CULBERT, JEFFREY; BLANDER, DANIEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037268/0659 →
Assignment of Assignor's Interest
Mar 23, 2016
From: SURRIDGE, MATTHEW J.; VERRALL, ANDREW T.C.; SMITH, CAMERON DAVID; HEDGES, GREGORY J.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038086/0081 →
Assignment of Assignor's Interest
May 6, 2016
From: PETROVYKH, YEVGENIY; RISTOCK, HERBERT WILLI ARTUR; PLACIAKIS, VIDAS; PETROV, ALEX
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038490/0384 →
Patent Release (Reel:031644/Frame:0814)
Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →