Granted Patent
Utility
US 6,822,945
· Confirmation No. 9912
METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
Inventor:
Yevgeniy Petrovykh
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⬇ PDF
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2004-09-20 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2004-09-20 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2004-09-20 | IFEE |
Issue Fee Payment (PTO-85B) | 2 | View | |
| 2004-07-12 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 4 | View | |
| 2004-07-12 | 892 |
List of references cited by examiner | 1 | View | |
| 2004-04-29 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2004-04-29 | CLM |
Claims | 7 | View | |
| 2004-04-29 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2004-04-29 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2004-04-29 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2004-02-11 | CTNF |
Non-Final Rejection | 4 | View | |
| 2004-02-11 | 892 |
List of references cited by examiner | 1 | View | |
| 2003-11-05 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2002-10-27 | PEFR |
Applicant Response to Pre-Exam Formalities Notice | 1 | View | |
| 2002-10-27 | OATH |
Oath or Declaration filed | 2 | View | |
| 2002-10-27 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2002-10-27 | TRAN.LET |
Transmittal Letter | 1 | View | |
| 2002-09-25 | PEFN |
Pre-Exam Formalities Notice | 1 | View | |
| 2002-08-27 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 1 | View | |
| 2002-08-27 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 2 | View | |
| 2002-08-27 | FWCLM |
Index of Claims | 1 | View | |
| 2002-08-27 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2002-08-27 | TRNA |
Transmittal of New Application | 4 | View | |
| 2002-08-27 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2002-08-27 | SPEC |
Specification | 79 | View | |
| 2002-08-27 | CLM |
Claims | 7 | View | |
| 2002-08-27 | ABST |
Abstract | 1 | View | |
| 2002-08-27 | OATH |
Oath or Declaration filed | 1 | View | |
| 2002-08-27 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2002-08-27 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2002-08-27 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2002-08-27 | TRNA |
Transmittal of New Application | 3 | View | |
| 2002-08-27 | SPEC |
Specification | 79 | View | |
| 2002-08-27 | CLM |
Claims | 7 | View | |
| 2002-08-27 | ABST |
Abstract | 1 | View | |
| 2002-08-27 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2002-08-27 | OATH |
Oath or Declaration filed | 1 | View |
Inventors
Yevgeniy Petrovykh
Walnut Creek, CA
Attorneys & Agents of Record
Classification
USPC
370/395.4
H04M3/5191
H04L65/401
H04L67/54
H04L41/18
H04L43/06
H04L43/0817
H04L51/04
H04L63/0281
H04L65/1016
H04L67/02
H04L67/04
H04L67/142
H04M3/2218
H04M3/36
H04M3/42093
H04M3/42365
H04M3/5175
H04M3/5183
H04M3/5231
H04M3/5232
H04M3/5238
H04M7/003
H04M7/006
H04M7/12
H04M2203/2011
H04M2203/402
H04M2203/4536
H04Q3/64
H04Q2213/1305
H04Q2213/13072
H04Q2213/13103
H04Q2213/13164
H04Q2213/13335
H04Q2213/13349
H04L65/1101
H04L51/00
Prosecution
- Examiner
- VANDERPUYE, KENNETH N
- Art Unit
- 2661
- Customer No.
- 24739
- Docket No.
- P5150
- Confirmation No.
- 9912
Publication
- Pub. No.
- US20030037113A1
- Pub. Date
- 2003-02-20
Patent Term Adjustment
0days
Parent
is a Continuation in-part of
→
App. 09/766,271
Filed 2001-01-18
· Abandoned -- Failure to Respond to an Office Action
Parent
is a Continuation in-part of
→
App. 09/710,042
Filed 2000-11-08
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation in-part of
→
App. 14/479,215
Filed 2014-09-05
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation of
→
App. 14/931,832
· US RE46,853
Filed 2015-11-03
· Patented Case
Child
is a Continuation in-part of
→
App. 13/673,873
Filed 2012-11-09
· Abandoned -- Failure to Respond to an Office Action
Child
is a Continuation in-part of
→
App. 10/440,348
· US 7,929,562
Filed 2003-05-16
· Patented Case
Child
is a Continuation in-part of
→
App. 14/995,160
· US 9,648,168
Filed 2016-01-13
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
Child
PCT
is a Continuation of
→
PCT/US2003/026935
Filed 2003-08-27
· RO PROCESSING COMPLETED-PLACED IN STORAGE
Child
is a Continuation of
→
App. 10/945,585
· US 7,929,464
Filed 2004-09-20
· Patented Case
Child
is a Continuation of
→
App. 14/931,820
· US RE46,852
Filed 2015-11-03
· Patent Expired Due to NonPayment of Maintenance Fees Under 37 CFR 1.362
Child
is a Reissue of
→
App. 14/931,814
· US RE47,138
Filed 2015-11-03
· Patented Case
Child
is a Continuation in-part of
→
App. 13/090,205
· US 9,031,087
Filed 2011-04-19
· Patented Case
Child
is a Continuation of
→
App. 11/927,256
· US 7,586,859
Filed 2007-10-29
· Patented Case
Child
is a Continuation in-part of
→
App. 14/569,598
· US RE46,776
Filed 2014-12-12
· Patented Case
NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001
Recorded 2025-02-03
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
from
JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939)
Recorded 2017-02-27
from
BAY BRIDGE DECISION TECHNOLOGIES, INC.,
ECHOPASS CORPORATION,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
INTERACTIVE INTELLIGENCE GROUP, INC.
SECURITY AGREEMENT
Recorded 2016-12-05
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR,
ANGEL.COM INCORPORATED,
UTOPY, INC.,
SOUNDBITE COMMUNICATIONS, INC.
PATENT RELEASE (REEL:031644/FRAME:0814)
Recorded 2016-12-02
from
ANGEL.COM INCORPORATED,
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.,
SOUNDBITE COMMUNICATIONS, INC.,
UTOPY, INC.
SECURITY AGREEMENT
Recorded 2013-11-15
RELEASE OF SECURITY INTEREST
Recorded 2013-02-08
SECURITY AGREEMENT
Recorded 2013-02-08
from
ALCATEL LUCENT
ASSIGNMENT OF 50% INTEREST
Recorded 2012-02-10
SECURITY AGREEMENT
Recorded 2012-01-31
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2011-09-12
from
PETROVYKH, YEVGENIY
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2002-08-27
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Quick Facts
- Patent No.
- US 6,822,945
- App. No.
- 10/229,514
- Filed
- 2002-08-27
- Granted
- 2004-11-23
- Pub. No.
- US20030037113A1
- Examiner
- VANDERPUYE, KENNETH N
- Art Unit
- 2661
- PTA
- 0 days
External Links