Patent Application

App. No. 11/964,991

Abstract

Claims (13)

1 . A method for enhancing connect probability in outbound calling, comprising steps of:

(a) collecting presence data related to web activity over time for a plurality of persons and storing the presence data for each person associated with at least one contact address for the person;

(b) selecting a person or address for an outbound call; and

(c) consulting the stored presence data, and upon finding presence data associated with the person or address selected, considering the presence data in making the call.

2 . The method of claim 1 wherein in steps (b) and (c) outbound calling is conducted by an outbound dialer following a list of addresses, and calls are placed or skipped depending on presence data found.

3 . The method of claim 1 further comprising a step for performing statistical analysis on the stored presence data, and using the result of the statistical analysis in planning outbound call campaigns.

4 . A system for outbound calling, comprising:

stored presence data related to web activity collected from a plurality of persons;

a mechanism for selecting at least one person or address for an outgoing call; and

a dialing mechanism for placing the outgoing call;

wherein the dialing mechanism consults the stored presence data in making a call, and upon finding presence data associated with the person or address selected for the call, considers the presence data in making the call.

5 . The system of claim 4 wherein the dialing mechanism is an automatic outbound dialer following a list of addresses, and calls are placed or skipped based on presence data found.

6 . The system of claim 4 further comprising a mechanism for performing statistical analysis on the stored presence data, and wherein the result of the analysis is used in planning outbound call campaigns.

Assignments (9)