Granted Patent B2

US 9,294,515 · App. 13/672,625 · Granted Mar 22, 2016

Inventor: Slava Sayko (Walnut Creek, CA)

Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

H04L65/1006H04L65/105

Abstract

Claims (77)

1. A method, comprising:

receiving a Session Initiation Protocol (SIP) request;

initiating by a computing device having a processor, a first SIP session as a result of receiving the SIP request;

executing, by the processor, a state chart implemented in a SIP server;

communicating events by the computing device to the state chart, as the events occur in the first SIP session;

changing states in the first SIP session by the computing device, as the states are defined in the state chart, to completion of the first SIP session;

coordinating, by the processor, processing of the first SIP session and a second SIP session, wherein the first and second SIP sessions are concurrently running SIP sessions and the coordinating invokes the state chart for sending events between the first SIP session and the second SIP session;

storing, by the processor, data exchanged between the first SIP session and the second SIP session; and

using, by the processor, the data as context for subsequent processing of the first SIP session.

2. The method of claim 1 further comprising:

implementing the state chart in an extensible markup language (XML).

3. The method of claim 2 , further comprising:

accessing, by the state chart, data from individual events;

using the data in preparing input parameters invoking state chart extensions; and

manipulating and storing the data using scripting capabilities.

4. The method of claim 3 further comprising:

creating, by a Proxy Request extension, a client transaction and a proxy request to a specified destination;

creating, by a Proxy Response extension, a proxy response from the client transaction to a server transaction;

cancelling, by a Cancel extension, the client transaction; and

sending, by a Response extension, a specified response in the server transaction.

5. The method of claim 1 , further comprising:

invoking, by the state chart, an additional action in course of the first SIP session.

6. The method of claim 1 further comprising:

invoking an additional action querying an external data source; and

calling external services via an application programming interface (API).

7. The method of claim 6 further comprising:

utilizing Representational State Transfer (REST) for the API.

8. The method of claim 1 further comprising:

continuing operation of the state chart after the first SIP Session is finished, performing post-processing tasks.

9. An apparatus, comprising:

a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to:

receive a Session Initiation Protocol (SIP) request;

initiate a first SIP session as a result of receiving the SIP request;

execute a state chart implemented in a SIP server;

communicate events to the state chart, as the events occur in the first SIP session;

change states in the first SIP session, as the states are defined in the state chart, to completion of the first SIP session;

coordinate processing of the first SIP session and a second SIP session, wherein the first and second SIP sessions are concurrently running SIP sessions and the coordinating invokes the state chart for sending events between the first SIP session and the second SIP session;

store data exchanged between the first SIP session and the second SIP session; and

use the data as context for subsequent processing of the first SIP session.

10. The apparatus of claim 9 wherein the state chart is implemented in an extensible markup language (XML).

11. The apparatus of claim 9 wherein the instructions further cause the processor to:

access data from events;

use the data in preparing input parameters for invoking extensions; and

manipulate and store the data using scripting capabilities.

12. The apparatus of claim 11 wherein the instructions further cause the processor to:

create a client transaction and a proxy request to specified destination using a PROXY REQUEST extension;

create a proxy response from the client transaction to a server transaction using a PROXY RESPONSE extension;

cancel the client transaction using a CANCEL extension; and

send a specified response using a RESPONSE extension.

13. The apparatus of claim 9 wherein the instructions cause the processor to invoke an additional action in course of SIP session processing.

14. The apparatus of claim 13 wherein the instructions cause the processor to:

invoke additional actions comprising querying an external data source or calling other services via an application programming interface (API).

15. The apparatus of claim 14 wherein the API comprises Representational State Transfer (REST).

16. The apparatus of claim 9 wherein the instructions cause the processor to:

continue operation of the state chart after the first SIP Session is finished, performing post-processing tasks.

17. The apparatus of claim 9 , wherein:

the instructions, when executed by the processor, further cause the processor to:

receive the Session Initiation Protocol (SIP) request from an origination;

determine a primary destination and transmit the SIP request to the primary destination;

receive a successful response from the primary destination;

propagate the successful response back to the origination;

receive an acknowledgement from the origination;

propagate the acknowledgement to the primary destination; and

connect the origination and the destination.

18. The apparatus of claim 17 wherein the instructions cause the processor to:

in the event of an error in sending the request to the primary destination, or a busy signal at the primary destination, determine an alternative destination and send the request to the alternative destination;

receive a successful response from the alternative destination;

propagate the successful response back to the origination;

receive an acknowledgement from the origination;

propagate the acknowledgement to the primary destination; and

connect the origination and the alternative destination.

19. The apparatus of claim 18 wherein the instructions cause the processor to:

receive an error response from the alternative destination; and

terminate activity of the apparatus for the SIP request.

20. The apparatus of claim 17 wherein the instructions cause the processor to:

implement call control functions with a first software-implemented state chart coded in an extensible markup language (SCXML); and

implement specific functionality beyond basic call-control functions with a second SCXML state chart.

Assignments (8)

Continuity (1)