IP Library › Granted Patent US 7,797,630
Granted Patent B2
US 7,797,630 · App. 11/221,100 · Granted Sep 14, 2010

Method for storing and retrieving digital ink call logs

Assignee: Avaya Inc.
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Quick Facts
Patent No.
US 7,797,630
App. No.
11/221,100
Granted
Sep 14, 2010
Kind
B2
Abstract

Digital ink is captured using either a digitizer attached to the serial port of the computer or by a tablet computer having a stylus during the detection, capture, storage and association of ink with particular types of information. An ink log stores handwritten notes that are generated during a phone call. Whenever a call is made or received via a regular telephone or an IP Softphone, the number being dialed or that the call is being received from is used in a search to locate a file associated with this number within an ink log. If a file associated with the called or dialed number exists, then the file is retrieved and all prior ink notes associated with this number, including their time stamps, are displayed in a window that is opened. If a file corresponding to the called or dialed number is not present in the ink log, then a new file is created along with an associated blank window, whereby the user can begin “inking” into this file. Alternatively, a user may highlight a phone number and view the InkLog for the particular number. Upon a user selecting a View Ink Log category, the ink log is accessed and all notes, drawings, etc. that a user generated in all previous calls that where either made to the number or calls received from this number are displayed.

Claims (35)

1. A method for capturing, storing, streaming and associating ink in a predetermined source using digital ink, comprising the steps of:

obtaining digital data from the predetermined source;

accessing an InkLog to locate all digital ink data that is stored in the InkLog;

determining whether any located digital ink data are associated with the digital data from the predetermined source; and

opening a graphical user interface window for inking, said window including the digital data from the predetermined source and the located digital ink data if the located digital ink data are associated with the digital data from the predetermined source.

2. The method of claim 1 , further comprising the step of:

opening a new graphical user interface window if ink data associated with the digital data are not located in the InkLog.

3. The method of claim 2 , wherein communication is established between multiple parties.

4. The method of claim 3 , wherein multiple users communicate simultaneously by writing on a new screen that is opened for inking upon establishment of the communication.

5. The method of claim 4 , wherein voice, documents and ink are enabled simultaneously during the communication between the multiple users.

6. The method of claim 4 , wherein ink generated at one location is available for streaming to a second, remote ink enabled location.

7. The method of claim 6 , wherein ink streaming is terminated if communication between the multiple parties is terminated.

8. The method of claim 1 , wherein the digital data is a telephone number.

9. The method of claim 1 , wherein the predetermined source is at least one of an IP SoftPhone or a web document.

10. The method of claim 9 , wherein the IP SoftPhone alerted with respect to an occurrence of outgoing or incoming calls.

11. The method of claim 1 , further comprising the step of:

performing a request for a url via the IP SoftPhone based on the digital data.

12. The method of claim 11 , wherein the IP SoftPhone is operable to open the InkLog from either a web-page click or a call received or placed from the IP SoftPhone or a regular phone.

13. The method of claim 12 , wherein a number that is being dialed or that the call is being received from is used in a search which is performed to determine whether a file associated with the number exists within the file associated with the InkLog.

14. The method of claim 13 , wherein if a file associated with the called or dialed number exists, the file associated with the InkLog is retrieved and all prior ink notes associated with the number are displayed in a window that is opened.

15. The method of claim 14 , wherein the file associated with the InkLog includes time stamps of the prior ink notes.

16. The method of claim 13 , wherein if a file corresponding to the called or dialed number is not present in the file associated with the InkLog, a new file is created along with an associated blank window which is configured to permit inking into the new file.

17. The method of claim 1 , wherein a file associated with the InkLog stores handwritten notes that are generated during a phone call via an IP SoftPhone.

18. The method of claim 1 , further comprising the step of:

highlighting a phone number and viewing a file associated with the InkLog for the particular number;

wherein a pull down menu with a View InkLog category is highlighted for user access.

19. The method of claim 18 , wherein upon selection of the View Inklog category, the InkLog is accessed and all ink notes which were generated in all previous calls made to a specific number or previous calls received from the specific number are displayed.

20. The method of claim 1 , further comprising the step of:

performing a right-click on a mouse button to view the InkLog.

21. The method of claim 20 , wherein said right-click creates a url.

22. The method of claim 21 , further comprising the step of capturing the url by way of a Browser Helper Object (BHO) so as to display files associated with InkLogs associated with a phone number.

23. The method of claim 1 , wherein said accessing step comprises automatically parsing the predetermined source to any instance of a telephone number using a Dynamic Linked Library (DLL).

24. The method of claim 23 , wherein the DLL is at least one of a Browser Helper Object (BHO), a Component Object Model (COM) Plug-in, and a COM Add-in.

25. The method of claim 23 , wherein the DLL comprises an Event Handler which detects events generated by an Object Model of a web page.

26. The method of claim 1 , wherein the method is implemented on at least one of a desktop computer, a laptop computer, a Personal Digital Assistant (PDA) or other hand-held computer, a cellular telephone, and any device configured to run a markup language document browser.

Assignments (27)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149 Recorded Jul 25, 2022
From: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
To: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES
Reel/Frame 060953/0412 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
RELEASE OF SECURITY INTEREST Recorded Jan 9, 2018
From: CITICORP USA, INC.
To: AVAYA, INC.; SIERRA HOLDINGS CORP.; AVAYA TECHNOLOGY, LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
Reel/Frame 045032/0213 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
CONVERSION FROM CORP TO LLC Recorded May 12, 2009
From: AVAYA TECHNOLOGY CORP.
To: AVAYA TECHNOLOGY LLC
Reel/Frame 022677/0550 →
REASSIGNMENT Recorded Jun 26, 2008
From: AVAYA TECHNOLOGY LLC; AVAYA LICENSING LLC
To: AVAYA INC
Reel/Frame 021156/0287 →
SECURITY AGREEMENT Recorded Nov 28, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITICORP USA, INC., AS ADMINISTRATIVE AGENT
Reel/Frame 020166/0705 →
SECURITY AGREEMENT Recorded Nov 27, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 020156/0149 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 7, 2005
From: KASHI, RAMANUJAN
To: AVAYA TECHNOLOGY CORP.
Reel/Frame 016971/0215 →
Continuity (2)
Continuation In Part 1087700400 · Jun 24, 2004
Related Publication 20060010368A1 · Jan 12, 2006