IP Library Granted Patent US 8,391,455
Granted Patent B2
US 8,391,455 · App. 12/818,385 · Granted Mar 5, 2013

Method and system for live collaborative tagging of audio conferences

Inventors: Shreeharsh Arvind Kelkar (Summit, NJ); Ajita John (Holmdel, NJ); Doree Duncan Seligmann (New York, NY)
Assignee: Avaya Inc.
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Quick Facts
Patent No.
US 8,391,455
App. No.
12/818,385
Filed
Jun 18, 2010
Granted
Mar 5, 2013
Kind
B2
Art Unit
2652
USPC
379/202.01
Abstract

Methods are disclosed in which participants in a communication session contribute tags—during the course of the communication session—such that the tags are visible to at least some of the participants as the communication session progresses. This creates a “live” collaborative tagging environment. Tags are contributed by some or all the participants on the communication session. The tags are displayed as they are generated. Moreover, one who declines to speak on the communication session can still actively tag. In this way, a tagger can participate and contribute in a collaborative live manner while the communication session is in progress. This approach departs from traditional “after the fact” or “note-taking” techniques in the prior art. The tags, according to some illustrative embodiments of the present invention, can be associated in a variety of ways, including but not limited to: a tag that is associated with an instance in time of the recording of the communication session; a tag that is associated with the recording as a whole; a tag that is associated with a period of time of the recording of the communication session, wherein the period of time is of a predetermined duration; a tag that is associated with a period of time of the recording of the communication session, wherein the period of time is under the control of the person contributing the tag. The tags are searchable and browsable and can be classified.

Claims (44)

1. A method comprising:

generating, via a processor, a first tag comprising a first remark from a first user, wherein the first tag is associated with a communication session between the first user and a second user, and wherein the first tag is generated during the communication session;

transmitting a first signal to a first terminal associated with the first user and a second terminal associated with the second user, wherein the first signal instructs the first terminal and the second terminal to display the first tag during the communication session;

transmitting a second signal to the first terminal and the second terminal, wherein the second signal instructs the first terminal and the second terminal to display a second tag during the course of the communication session, and wherein the second tag comprises a second remark associated with the communication session and at least one of the first user and the second user;

generating, during the communication session, a first association between the first tag and a first identity associated with the first user, and a second association between the second tag and a second identity associated with at least one of the first user and the second user; and

transmitting, during the communication session, the first identity and the second identity for display at the first terminal and the second terminal.

2. The method of claim 1 , wherein the first tag is associated with a time in the recording, wherein the time is selected by the first user.

3. The method of claim 1 , wherein the first tag is associated with a first portion of a recording of the communication session, wherein a start time of the first portion of the recording is selected by the first user, and wherein a duration of the first portion of the recording is predetermined.

4. The method of claim 1 , wherein the first tag is associated with a first portion of a recording of the communication session, wherein a start time of the first portion of the recording is selected by the first user, and wherein an end time of the first portion of the recording is selected by the first user.

5. The method of claim 4 , wherein the second tag is associated with a second portion of the recording, wherein a second start time of the second portion of the recording is selected by the second user, wherein a second end time of the second portion of the recording is selected by the second user, and wherein the first portion of the recording overlaps at least some of the second portion of the recording.

6. The method of claim 1 , wherein the first tag is associated with an entire recording of the communication session.

7. The method of claim 1 , further comprising:

in response to a third signal that is based on the first tag, transmitting, during the communication session, a first portion of a recording of the communication session to at least one of the first terminal, the second terminal and a third terminal, wherein the first portion of the recording is associated with the first tag.

8. The method of claim 1 , further comprising:

in response to a third signal that is based on an identity of the first user, retrieving all tags that are associated with the identity of the first user, wherein the first tag is associated with the identity of the first user, and wherein the third signal is received from at least one of the first terminal, the second terminal, and a third terminal.

9. The method of claim 1 , further comprising:

generating, during the communication session, an analysis of a plurality of tags, wherein the plurality of tags comprises the first tag and the second tag; and

transmitting during the communication session a third signal to the first terminal and the second terminal, wherein the third signal instructs the first terminal and the second terminal to display at least a portion of the analysis.

10. A method comprising:

receiving, from a first terminal, a first signal associated with a start time of a first portion of a recording, and a second signal comprising a first remark from a first user, wherein the recording comprises audio output of a communication session between the first user and a second user;

generating a first tag based on the first signal and the second signal, wherein the first tag is associated with the first portion of the recording and comprises the first remark from the first user; and

transmitting, via a processor, a third signal instructing the first terminal and a second terminal associated with the second user to display the first tag during the communication session;

generating, during the communication session, a second tag associated with a second portion of the recording, the second tag comprising a second remark from at least one of the first user and the second user; and

transmitting, during the communication session, a fourth signal to the first terminal and the second terminal, wherein the fourth signal instructs the first terminal and the second terminal to display the second tag.

11. The method of claim 10 wherein the first portion of the recording overlaps with at least some of the second portion of the recording.

12. The method of claim 10 wherein the first tag is generated by the first terminal.

13. The method of claim 10 wherein the first tag is generated by the processor.

14. The method of claim 10 , wherein an end time for the first portion of the recording is selected by the first user.

15. The method of claim 14 , wherein at least one of the start time, the end time, and a duration of the first portion of the recording is edited by at least one of the first user, the second user, and a third user.

16. The method of claim 10 , wherein the first portion of the recording comprises substantially an entire recording regardless of the start time.

17. The method of claim 10 , further comprising:

generating an analysis of a plurality of tags, wherein the plurality of tags comprises the first tag; and

transmitting a fifth signal to the first terminal and the second terminal, wherein the fifth signal instructs the first terminal and the second terminal to display at least a portion of the analysis.

18. The method of claim 17 , further comprising:

receiving, from the second terminal, a sixth signal associated with the first tag, and a seventh signal comprising a second remark from the second user; and

generating, based on the sixth signal and the seventh signal, a second tag that comprises the first tag and the second remark.

19. The method of claim 10 wherein the first portion of the recording has a predetermined duration.

20. A method comprising:

generating, via a processor and during a communication session between a first user and a second user, an analysis of a plurality of tags associated with a recording comprising an audio output of the communication session, wherein at least one of the plurality of tags comprises a remark from at least one of the first user and the second user, and wherein the at least one of the plurality of tags is associated with a portion of the recording; and

transmitting, during the communication session, a first signal to a first terminal associated with the first user and a second terminal associated with the second user, wherein the first signal instructs the first terminal and the second terminal to display at least a portion of the analysis during the communication session and concurrently with at least a second portion of the plurality of tags.

21. The method of claim 20 , further comprising:

in response to a second signal that is based on a first tag from the plurality of tags, transmitting a second portion of the recording that is associated with the first tag, wherein the second signal is received from at least one of the first terminal, the second terminal, and a third terminal.

22. The method of claim 20 further comprising:

in response to a second signal that is based on an identity of the first user, retrieving, from the plurality of tags, all tags that are associated with the identity of the first user, wherein the second signal is received from at least one of the first terminal, the second terminal, and a third terminal.

Assignments (20)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 21, 2010
From: SINGH, AJITA JOHN, PH.D; KELKAR, SHREEHARSH ARVIND; SELIGMANN, DOREE DUNCAN
To: AVAYA, INC.
Reel/Frame 024564/0927 →
Continuity (2)
Provisional Application 61314738 · Mar 17, 2010
Related Publication 20110228921A1 · Sep 22, 2011