Number normalization and display
Methods, devices, and systems are provided such that enterprise network administrators may create and display a dial plan management arrangement using enterprise canonical format and number normalization and friendly display tables. A solution is provided for creating and managing call routing simply and graphically using enterprise canonical format rather than through a legacy routing scheme using of a series of tables with no graphic depiction and multiple formats. By using a single format with a graphical representation when administering dial planning, implementation and management are significantly simpler and more efficient.
1. A method, comprising:
maintaining a dial plan on a communication server in an enterprise network, the dial plan having a hierarchical structure where nodes in the dial plan comprise members which meet a common set of dial plan rules, wherein the hierarchical structure of nodes in the dial plan comprises a hierarchy of location levels;
using the dial plan during call processing to normalize numbers dialed by users of the enterprise network, wherein normalizing the numbers dialed by the users is based on progressing from a node in the dial plan at a location level of a caller toward a root node; and
using the normalized numbers to complete calls.
2. The method of claim 1 , wherein the dialed numbers are normalized by the dial plan irrespective of a location from which the user dials the number.
3. The method of claim 1 , further comprising:
assigning a plurality of patterns for call flow in an enterprise canonical format;
linking, by the communication server, the hierarchical structure of nodes based on the plurality of patterns; and
displaying, based on the dial plan, a plurality of linked tables representing the dial plan.
4. The method of claim 1 , wherein members of a first node in the hierarchical structure comprise at least one of a common location, organization, and business function.
5. The method of claim 1 , wherein a first rule in the dial plan specifies a first pattern in a plurality of patterns based on a first rule set in the enterprise network.
6. The method of claim 5 , wherein a second rule in the dial plan specifies a second pattern in the plurality of patterns based on a second rule set in the enterprise network.
7. The method of claim 6 , wherein the first pattern is executed prior to execution of the second pattern.
8. The method of claim 1 , wherein the progression from the node in the dial plan at the location level of the caller toward the root node is based a non-match of a dial pattern for a dial plan rule for a current node in the progression.
9. The method of claim 1 , further comprising sending instructions to an endpoint to insert a secondary dial tone.
10. An enterprise network, comprising:
a communication server configured to maintain a dial plan having a hierarchical structure where nodes in the dial plan comprise members which meet a common set of dial plan rules, wherein the hierarchical structure of nodes in the dial plan comprises a hierarchy of location levels and use the dial plan during call processing to normalize numbers dialed by users of the enterprise network, wherein normalizing the numbers dialed by the users is based on progressing from a node in the dial plan at a location level of a caller toward a root node.
11. The enterprise network of claim 10 , wherein members of a first node in the hierarchical structure comprise at least one of a common location, organization, and business function.
12. The enterprise network of claim 10 , wherein a first rule in the dial plan specifies a first pattern in a plurality of patterns based on a first rule set in the enterprise network.
13. The enterprise network of claim 11 , wherein the communication server causes a display to be rendered of a graphic representation in an administrative user interface of the nodes in the hierarchical structure.
14. The enterprise network of claim 12 , wherein a second rule in the dial plan specifies a second pattern in the plurality of patterns based on a second rule set in the enterprise network.
15. The enterprise network of claim 13 , wherein the first pattern is executed prior to execution of the second pattern.
16. A non-transitory computer-readable medium comprising processor-executable instructions, the instruction comprising:
instructions configured to maintain a dial plan for an enterprise network, the dial plan having a hierarchical structure where nodes in the dial plan comprise members which meet a common set of dial plan rules, wherein the hierarchical structure of nodes in the dial plan comprises a hierarchy of location levels;
instructions configured to enforce the dial plan during call routing to normalize numbers dialed by users of the enterprise network, wherein normalizing the numbers dialed by the users is based on progressing from a node in the dial plan at a location level of a caller toward a root node; and
instructions to use the normalized numbers to complete calls.
17. The computer-readable medium of claim 16 , further comprising:
instructions configured to assign a plurality of patterns for call flow in an enterprise canonical format;
instructions configured to link the hierarchical structure of nodes based on the plurality of patterns; and instructions configured to display, based on the dial plan, a plurality of linked tables representing the dial plan.
18. The computer-readable medium of claim 17 , wherein the dialed numbers are normalized by the dial plan irrespective of a location from which the user dials the number.
19. The computer-readable medium of claim 18 , wherein a rule in the dial plan specifies a first pattern in a plurality of patterns based on a first rule set in the enterprise network.
20. The computer-readable medium of claim 19 , wherein a second rule in the dial plan specifies a second pattern in the plurality of patterns based on a second rule set in the enterprise network.