IP Library › Granted Patent US 9,569,069
Granted Patent B2
US 9,569,069 · App. 13/248,605 · Granted Feb 14, 2017

System and method for adaptive communication user interface

Inventors: Mehmet Balasaygun (Freehold, NJ); Rajeshwari Edamadaka (Allentown, NJ); Venkatesh Krishnaswamy (Holmdel, NJ)
Assignee: Avaya Inc.
G06F3/0482G06F3/0481G06F3/0484
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Quick Facts
Patent No.
US 9,569,069
App. No.
13/248,605
Filed
Sep 29, 2011
Granted
Feb 14, 2017
Kind
B2
Art Unit
2172
USPC
715/745
Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for implementing, via a communication device, a set of algorithms to learn about user's usage of the device and provide automated customization to the device's user interface to improve ease of use and productivity of the end-user. This approach does not require the user's involvement by manually customizing the user interface, such as by setting up a speed dial list or a screen layout. The system automates rendering decisions and the content that is rendered based on the usage information. For example, if a user consistently calls a number every Tuesday and Wednesday morning regardless of scheduled calendar information, the communication device can provide a dynamic widget in the user interface for easy access to that number every Tuesday and Wednesday morning. The user can dial the number easily via the widget without the dial pad or a contacts application.

Claims (41)

1. A method comprising:

receiving, by a processor, interface usage data associated with a user and a user interface for a first communication device;

identifying, by the processor, application usage patterns based on an analysis of the interface usage data; and

modifying, by the processor, the user interface for the first communication device based on the application usage patterns and a communication context associated with a communication session between the first communication device and a second communication device, the communication context comprising a communications pattern exhibited by the user during a previous communication session and an identity of a participant in the communication session associated with the second communication device, wherein modifying the user interface comprises presenting different applications in a foreground of the user interface based on the application usage patterns.

2. The method of claim 1 , further comprising:

identifying, by the processor, custom content relevant to the usage patterns and the communication context, wherein the custom content comprises an application feature; and

modifying, by the processor, the user interface to present the custom content.

3. The method of claim 1 , wherein modifying, by the processor, the user interface further comprises at least one of providing, by the processor, custom content, rearranging, by the processor, user interface elements, changing, by the processor, appearance of user interface elements, introducing, by the processor, a dynamic widget, or moving, by the processor, a user interface element to foreground.

4. The method of claim 1 , further comprising:

receiving, by the processor, user feedback in response to modifying the user interface, wherein the user feedback indicates one of an approval or a rejection to modifications to the user interface for a given communication context.

5. The method of claim 1 , wherein the identity of the participant in the communication session associated with the second communication device comprises a caller ID.

6. The method of claim 1 , wherein the communications pattern comprises data regarding multiple communication sessions, wherein at least one of the multiple communication sessions is associated with the first communication device.

7. The method of claim 1 , wherein the communication context is an anticipated communication context.

8. The method of claim 1 , wherein modifying, by the processor, the user interface further comprises proportionally adjusting, by the processor, each of a plurality of user interface elements based on a usage frequency of the plurality of user interface elements.

9. The method of claim 1 , wherein modifying, by the processor, the user interface further comprises splitting at least one icon into multiple icons.

10. A system comprising:

a processor; and

a memory coupled to the processor that includes instructions that cause the processor to:

receive interface usage data associated with a user interface;

identify application usage patterns based on an analysis of the interface usage data; and

send instructions to modify the user interface based on the application usage patterns and a communication context associated with a communication session between the first communication device and a second communication device, the communication context comprising a communications pattern exhibited by a previous communication session and an identity of a participant in the communication session associated with the second communication device, wherein the instructions to modify the user interface comprise instructions to present different applications in a foreground of the user interface based on the application usage patterns.

11. The system of claim 10 , further comprising instructions that causes the processor to:

identify custom content relevant to the usage patterns and the communication context, wherein the custom content comprises an application feature; and

modify the user interface to present the custom content.

12. The system of claim 10 , wherein the instructions cause the processor to modify the user interface by splitting an icon into multiple icons.

13. The system of claim 10 , further comprising instructions that causes the processor to:

receive user feedback in response to modifying the user interface, wherein the user feedback indicates one of an approval or a rejection to modifications to the user interface for a given communication context.

14. The system of claim 10 , further comprising instructions that causes the processor to:

send instructions to the first communication device to display at least one reason why the user interface was modified in a particular way.

15. The system of claim 10 , wherein the communications pattern comprises data regarding multiple communication sessions, wherein at least one of the multiple communication sessions includes the system and at least one other of the communication session does not include the system.

16. The system of claim 10 , wherein the communication context is an anticipated communication context.

17. The system of claim 10 , wherein modifying the user interface further comprises proportionally adjusting each of a plurality of user interface elements based on a usage frequency of the plurality of user interface elements.

18. The system of claim 10 , wherein the interface usage data comprises data spanning multiple communication devices used by a single user.

19. A method:

receiving, via a network-based server, interface usage data associated with a user interface for a remote communication device;

identifying, via the network-based server, application usage patterns based on an analysis of the interface usage data;

storing, via the network-based server, the application usage patterns in a database;

transmitting, via the network-based server, an instruction to the remote communication device for modifying the user interface for the remote communication device based on the application usage patterns and a communication context associated with a communication session between the remote communication device and a second remote communication device, the communication context comprising a communications pattern exhibited during a previous communication session and an identity of a participant in the communication session associated with the second remote communication device, wherein the instructions to modify the user interface comprise instructions to present different applications in a foreground of the user interface based on the application usage patterns.

20. The method of claim 19 , further comprising:

identifying custom content relevant to the usage patterns and the communication context, wherein the custom content comprises a resource; and

modifying the user interface to present the custom content.

Assignments (21)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 29, 2011
From: BALASAYGUN, MEHMET; EDAMADAKA, RAJESHWARI; KRISHNASWAMY, VENKATESH
To: AVAYA INC.
Reel/Frame 026991/0675 →
Continuity (1)
Related Publication 20130086481A1 · Apr 4, 2013