IP Library › Granted Patent US 9,852,732
Granted Patent B2
US 9,852,732 · App. 12/899,683 · Granted Dec 26, 2017

System and method for near real-time identification and definition query

Inventors: David L. Chavez (Broomfield, CO); Larry J. Hardouin (Broomfield, CO)
Assignee: Avaya Inc.
G10L15/26G06F17/2735G06F17/2795G06F17/3064
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Quick Facts
Patent No.
US 9,852,732
App. No.
12/899,683
Filed
Oct 7, 2010
Granted
Dec 26, 2017
Kind
B2
Examiner
HE, JIALONG
Art Unit
2659
USPC
704/235
Abstract

A method of operating a communication system includes generating a transcript of at least a portion of a conversation between a plurality of users. The transcript includes a plurality of subsets of characters. The method further includes displaying the transcript on a plurality of communication devices, identifying an occurrence of at least one selected subset of characters from the plurality of subsets of characters, and querying a definition source for at least one definition for the selected subset of characters. The definition for the selected subset of characters is displayed on the plurality of communication devices.

Claims (47)

1. A method of operating a communication system, comprising:

generating a transcript of at least a portion of a conversation between a plurality of users, the transcript including a plurality of subsets of characters;

displaying the transcript on a plurality of communication devices;

identifying an occurrence of at least one selected subset of characters from the plurality of subsets of characters;

determining a context of the conversation from subsets of the plurality of subsets of characters other than the at least one selected subset;

selecting a definition source from a plurality of definition sources based at least in part on the determined context, wherein the plurality of definition sources each comprise one or more databases;

in response to selecting the definition source, querying the definition source for to obtain definitions for the selected subset of characters;

identifying adjacent subsets of characters occurring in proximity with the selected subset of characters in the transcript;

determining a frequency of occurrences of the adjacent subsets of the characters within each of the definitions;

organizing the definitions based on the frequency of occurrences of the adjacent subsets of characters; and

displaying the organized definitions for the selected subset of characters on the plurality of communication devices.

2. The method of claim 1 , wherein identifying the at least one selected subset of characters includes receiving user input to identify the at least one selected subset of characters.

3. The method of claim 1 , wherein identifying the at least one selected subset of characters includes comparing the plurality of subsets of characters in the conversation to the definition source to identify subsets of characters not defined in the definition source.

4. The method of claim 3 , further comprising querying a database external to the definition source for definitions of the subsets of characters not defined in the definition source.

5. The method of claim 4 , further comprising adding to the definition source definitions returned by querying the database external to the definition source.

6. The method of claim 3 , wherein the conversation occurs within a social network.

7. The method of claim 1 , wherein identifying the occurrence of the selected subset of characters includes identifying an acronym.

8. The method of claim 1 , wherein the definition source includes at least one of an electronic dictionary, an electronic lexicon, a local document depository system, a centralized document depository system, an internet search, or a viral discovery search of products.

9. The method of claim 1 , wherein identifying the occurrence of at least one selected subset of characters from the plurality of subsets of characters and querying the definition source for the definitions for the selected subset of characters occurs prior to the step of displaying the organized definitions for the selected subset of characters on the plurality of communication devices.

10. The method of claim 1 , further comprising determining if the selected subset of characters has been identified by more than one user, and responsive to determining that the selected subset of characters has been identified by more than one user, sending a notification to a user who originated the selected subset of characters.

11. The method of claim 10 , wherein sending the notification to the user who originated the selected subset of characters includes sending the notification through non-disruptive means.

12. A communication system, comprising:

a server configured to generate a transcript of at least a portion of a conversation between a plurality of users over a network, the transcript including a plurality of subsets of characters; and

a plurality of communication devices configured to receive the transcript from the server and to display the transcript, wherein at least one of the communication devices is configured to receive input to identify an occurrence of at least one selected subset of characters from the plurality of subsets of characters;

wherein the server is further configured to determine a context of the conversation from subsets of the plurality of subsets of characters other than the at least one selected subset;

wherein the server is further configured to select a definition source from a plurality of definition sources based at least in part on the determined context, wherein the plurality of definition sources each comprise one or more databases;

wherein the server is further configured to, in response to selecting the definition source, query the definition source to obtain definitions for the selected subset of characters;

wherein the server is further configured to identify adjacent subsets of characters occurring in proximity with the selected subset of characters in the transcript;

wherein the server is further configured to determine a frequency of occurrences of the adjacent subsets of the characters within each of the definitions;

wherein the server is further configured to organize the definitions based on the frequency of occurrences of the adjacent subsets of characters; and

wherein the plurality of communication devices are configured to display the organized definitions for the selected subset of characters.

13. The system of claim 12 , wherein the definition source includes an internal definition source associated with the server.

14. The system of claim 13 , wherein the server is further configured to query an external definition source for the definition for the selected subset of characters.

15. The system of claim 13 , wherein the server queries the definition source for the definitions for the selected subset of characters prior to the communication devices displaying the organized definitions for the selected subset of characters on the plurality of communication devices.

16. A non-transitory computer readable medium having instructions stored thereon, that when executed perform a method, the method comprising the steps of:

generating a transcript of at least a portion of a conversation between a plurality of users, the transcript including a plurality of subsets of characters;

displaying the transcript on a plurality of communication devices;

identifying an occurrence of at least one selected subset of characters from the plurality of subsets of characters;

determining a context of the conversation from subsets of the plurality of subsets of characters other than the at least one selected subset;

selecting a definition source from a plurality of definition sources based at least in part on the determined context, wherein the plurality of definition sources each comprise one or more databases;

in response to selecting the definition source, querying the definition source for to obtain definitions for the selected subset of characters;

identifying adjacent subsets of characters occurring in proximity with the selected subset of characters in the transcript;

determining a frequency of occurrences of the adjacent subsets of the characters within each of the definitions;

organizing the definitions based on the frequency of occurrences of the adjacent subsets of characters; and

displaying the organized definitions for the selected subset of characters on the plurality of communication devices.

17. The computer readable medium of claim of claim 16 , further comprising instructions which cause a processing device to determine if the selected subset of characters has been identified by more than one user, and responsive to determining that the selected subset of characters has been identified by more than one user, sending a notification to a user who originated the selected subset of characters.

18. The system of claim 12 , wherein the server is further configured to determine if the selected subset of characters has been identified by more than one user, and responsive to determining that the selected subset of characters has been identified by more than one user, sending a notification to a user who originated the selected subset of characters.

Assignments (23)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 4, 2024
From: AVAYA LLC
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 067022/0780 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 7, 2010
From: CHAVEZ, DAVID L.; HARDOUIN, LARRY J.
To: AVAYA INC.
Reel/Frame 025106/0061 →
Continuity (1)
Related Publication 20120089395A1 · Apr 12, 2012