IP Library › Granted Patent US 10,110,523
Granted Patent B2
US 10,110,523 · App. 14/622,668 · Granted Oct 23, 2018

System and method for topic based segregation in instant messaging

Inventors: Gaurav Badge (Pune, IN); Ramanujan Kashi (Bangalore, IN); Thirunavukkarasu Arjunan (Bangalore, IN)
Assignee: Avaya Inc.
H04L51/046
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Quick Facts
Patent No.
US 10,110,523
App. No.
14/622,668
Granted
Oct 23, 2018
Kind
B2
Abstract

In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Claims (31)

1. A system for managing an electronic chat session comprising:

a microprocessor; and

a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that cause the microprocessor to execute:

a chat server that establishes, via a communication network, the electronic chat session between a plurality of communication devices of a plurality of participants, end creates a plurality of separate electronic sub-chat sessions between the plurality of communication devices of the plurality of participants for a plurality of topics, wherein the plurality of separate electronic sub-chat sessions are text sessions, transfers the plurality of separate electronic sub-chat sessions to a voice device of an individual participant, and converts voice into text and text into voice for the plurality of separate electronic sub-chat sessions, wherein the individual participant can switch between the plurality of separate electronic sub-chat sessions based on a voice command or menu selection;

and

a network interface that sends information associated with the plurality of separate electronic sub-chat sessions to the plurality of communication devices of the plurality of participants via the communication network.

2. The system of claim 1 , wherein a request to discuss one of the plurality of topics is based on detecting a word or phrase in the electronic chat session sent by a moderator of the chat session.

3. The system of claim 1 , wherein a request to discuss one of the plurality of topics is based on a request sent from the individual participant in the electronic chat session to a moderator of the electronic chat session.

4. The system of claim 1 , wherein the chat server adds the plurality of participants to the plurality of separate electronic sub-chat sessions.

5. The system of claim 4 , wherein the chat server adds an additional participant to an individual one of the plurality of separate electronic sub-chat sessions.

6. The system of claim 1 , wherein a chat monitor attaches a document to an individual one of the plurality of separate electronic sub-chat sessions.

7. The system of claim 1 wherein the chat server merges at least two or more of the plurality of separate electronic sub-chat sessions into a single separate electronic sub-chat session.

8. A method for managing an electronic chat session comprising:

establishing, by a processor and via a communication network, the electronic chat session between a plurality of communication devices of a plurality of participants;

creating, by the processor, a plurality of separate electronic sub-chat sessions between the plurality of communication devices of the plurality of participants for a plurality of topics, wherein the plurality of separate electronic sub-chat sessions are text sessions;

transferring, by the processor, the plurality of separate electronic sub-chat sessions to a voice device of an individual participant;

converting, by the processor, voice into text and text into voice for the plurality of separate electronic sub-chat sessions, wherein the individual participant can switch between the plurality of separate electronic sub-chat sessions based on a voice command or a menu selection;

and

sending, by the processor, information associated with the plurality of separate electronic sub-chat sessions to the plurality of communication devices of the plurality of participants via the communication network.

9. The method of claim 8 , wherein a request to discuss one of the plurality of topics is based on detecting a word or phrase in the electronic chat session sent by a moderator of the chat session.

10. The method of claim 8 , wherein a request to discuss one of the plurality of topics is based on a request sent from the individual participant in the electronic chat session to a moderator of the electronic chat session.

11. The method of claim 8 , further comprising: adding the plurality of participants to the plurality of separate electronic sub-chat sessions.

12. The method of claim 11 , further comprising: adding an additional participant to an individual one of the plurality of separate electronic sub-chat sessions.

13. The method of claim 8 , further comprising: attaching a document to an individual one of the plurality of separate electronic sub-chat sessions.

14. The method of claim 8 , further comprising: merging at least two or more of the plurality of separate electronic sub-chat sessions into a single separate electronic sub-chat session.

15. The method of claim 8 , wherein when the individual participant switches from a first separate electronic sub-chat session to a second separate electronic sub-chat session, the processor plays, as a voice message, any missed texts that were sent in the second separate electronic sub-chat session while the individual participant was in other ones of the plurality of separate electronic sub-chat sessions.

16. The method of claim 15 , wherein the individual participant switches from the first separate electronic sub-chat session to the second separate electronic sub-chat session using Dual Tone Multifunction (DTMF) tones to indicate a particular separate electronic sub-chat session.

17. The method of claim 14 , wherein the merged at least two or more of the plurality of separate electronic sub-chat sessions are merged in a serial manner.

18. The method of claim 14 , wherein the merged at least two or more of the plurality of separate electronic sub-chat sessions are merged based on a time of individual messages within the merged at least two or more of the plurality of separate electronic sub-chat sessions.

19. The method of claim 8 , further comprising: receiving a request to unmute the individual participant from the individual one of the plurality of separate electronic sub-chat sessions and unmuting the individual participant from the individual one of the plurality of separate electronic sub-chat sessions.

20. The system of claim 1 , wherein when the individual participant switches from a first separate electronic sub-chat session to a second separate electronic sub-chat session, the chat server plays, as a voice message, any missed texts that were sent in the second separate electronic sub-chat session while the individual participant was in other ones of the plurality of separate electronic sub-chat sessions.

Assignments (14)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063705/0023 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Sep 25, 2020
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 053955/0436 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 13, 2015
From: BADGE, GAURAV; KASHI, RAMANUJAN; ARJUNAN, THIRUNAVUKKARASU
To: AVAYA INC.
Reel/Frame 034963/0642 →
Continuity (1)
Related Publication 20160241494A1 · Aug 18, 2016
Cited By (3)
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