System and method to identify visitors and provide contextual services
System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.
1. A method to provide contextual services, the method comprising:
capturing, by a surveillance device, a potentially identifying characteristic of a first person within a predetermined distance of a monitored space, wherein the monitored space corresponds to a location of a second person affiliated with an enterprise;
matching, by an analysis engine, using at least one recognition algorithm, the potentially identifying characteristic with at least one of a plurality of different identifying characteristics stored in a database, the database comprising at least one respective identifying characteristic for each of a plurality of potential visitors to the monitored space;
identifying, by the analysis engine, an identity of the first person based on the potentially identifying characteristic matching one of the respective identifying characteristics in the database, to produce an identified visitor;
based on the identity of the identified visitor, providing, to a communication device associated with the second person, contextual information related to the identified visitor;
capturing, by the surveillance device, aspects of a conversation between the second person and the identified visitor;
based on the identity of the identified visitor and the contextual information, analyzing, by the analysis engine, the captured aspects of the conversation; and
providing, to the communication device associated with the second person, based on analysis of the captured aspects of the conversation by the analysis engine, real-time guidance for conducting the conversation, wherein the real-time guidance comprises at least one of visual or audio feedback.
2. The method of claim 1 , wherein the monitored space comprises a passageway and an adjacent area not used as a passageway.
3. The method of claim 1 , wherein the contextual information related to the identified visitor comprises an expected interest of the identified visitor.
4. The method of claim 1 , wherein the real-time guidance comprises one or more of a warning to be less candid or a color code associated with the identified visitor.
5. The method of claim 1 , wherein capturing the potentially identifying characteristic of the first person comprises capturing a voiceprint.
6. The method of claim 1 , wherein capturing the potentially identifying characteristic of the first person comprises capturing an image.
7. The method of claim 1 , wherein capturing the potentially identifying characteristic of the first person comprises capturing a radio-frequency identification (RFID) identifier.
8. The method of claim 1 , wherein capturing the potentially identifying characteristic of the first person is controlled by a configurable policy that is based, at least in part, on privacy concerns.
9. The method of claim 1 , wherein capturing the potentially identifying characteristic is performed when the first person is within a predetermined distance and angle from the second person.
10. A system to provide contextual services, the system comprising;
a database storing a plurality of different identifying characteristics comprising at least one respective identifying characteristic for each of a plurality of potential visitors to a monitored space;
a memory storing executable instructions;
a processor in communication with the memory, wherein the executable instructions when executed by the processor cause the processor to:
receive, from a surveillance device, a potentially identifying characteristic of a first person, the surveillance device configured to capture the potentially identifying characteristic of the first person within a predetermined distance of the monitored space, wherein the monitored space corresponds to a location of a second person affiliated with an enterprise;
match, by an analysis engine of the system, using at least one recognition algorithm, the potentially identifying characteristic with at least one of the plurality of different identifying characteristics;
identify, by the analysis engine, an identity of the first person based on the potentially identifying characteristic matching one of the respective identifying characteristics, to produce an identified visitor;
based on the identity of the identified visitor, transmit, to a communication device associated with the second person, contextual information related to the identified visitor;
receive, from the surveillance device, aspects of a conversation between the second person and the identified visitor;
based on the identity of the identified visitor and the contextual information, analyze, by the analysis engine, the captured aspects of the conversation; and
transmit, to the communication device associated with the second person, based on analysis of the captured aspects of the conversation by the analysis engine, real-time guidance for conducting the conversation, wherein the real-time guidance comprises at least one of visual or audio feedback.
11. The system of claim 10 , wherein the contextual information related to the identified visitor comprises an expected interest of the identified visitor.
12. The system of claim 10 , wherein the real-time guidance comprises one or more of a warning to be less candid or a color code associated with the identified visitor.
13. The system of claim 10 , wherein operation of the surveillance device is controlled by a configurable policy that is based, at least in part, on privacy concerns.
14. The system of claim 10 , wherein the potentially identifying characteristic of a first person is received when the first person is within a predetermined distance and angle from the second person.
15. The system of claim 10 , wherein the surveillance device comprises a radio-frequency identification (RFID) detector.
16. The method of claim 1 , wherein the contextual information related to the identified visitor comprises at least one of an organizational affiliation of the identified visitor or a role of the identified visitor.
17. The system of claim 10 , wherein the contextual information related to the identified visitor comprises at least one of an organizational affiliation of the identified visitor or a role of the identified visitor.
18. The system of claim 10 , wherein the potentially identifying characteristic of the first person comprises at least one of a voiceprint, an image, or a radio-frequency identification (RFID) identifier.