Patent Assignment
Reel/Frame 041286/0418
Security Interest
Recorded: 2017-02-17
Pages: 9
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2017-01-16
Assignee
BANK OF AMERICA, N.A., AS COLLATERAL AGENT
101 N. TRYON STREET, CHARLOTTE, NORTH CAROLINA, 28255
Covered Properties
(15)
Method and Apparatus for Determining and Using Multiple Object States in an Intelligent Internet Protocol Telephony Network
Internet Protocol Call-in Centers and Establishing Remote Agents
Apparatus and Methods for Coordinating Internet Protocol Telephone and Data Communications
Apparatus and Methods in Routing Internet Protocol Network Telephony Calls in a Centrally-Managed Call Center System
Patent:
6,373,836 →
Application:
09/012,044 →
Apparatus and Methods for Routing Electronic Mail in a Processing Center
In-Band Signaling for Routing
Methods and Apparatus for Enhancing Wireless Data Network Telephony, Including Quality of Service Monitoring and Control
Method and Apparatus Enabling Voice-Based Management of State and Interaction of a Remote Knowledge Worker in a Contact Center Environment
Method and System for Providing Adaptive and Proactive Interaction Management for Multiple Types of Business Interactions Occurring in a Multimedia Communications Environment
Method and System for Enabling Automated and Real-Time Discovery of Skills Available to Agents and Systems in a Multimedia Communications Network
Call and Data Correspondence in a Call-in Center Employing Virtual Restructuring for Computer Telephony Integrated Functionality
Methods and Apparatus for Enhancing Wireless Data Network Telephony, Including Quality of Service Monitoring and Control
Method and Apparatus for Intelligent Routing of Instant Messaging Presence Protocol (Impp) Events Among a Group of Customer Service Representatives
Method for Improving Temporal Consistency and Snapshot Recency in a Monitored Real-Time Software-Reporting-Application Architecture
Method and Apparatus for Providing Enhanced Communication Capability for Mobile Devices on a Virtual Private Network
Related Assignments
(14)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jun 23, 2003
From: MONZA, JOSEPH VINCENT; MCCORD, ALAN WAYNE; ANDERSON, DAVID HOYER
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 014202/0814 →
Assignment of Assignor's Interest
Jun 30, 2003
From: MCCORD, ALAN WAYNE; LEONARD, COLIN MICHAEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 014221/0497 →
Assignment of Assignor's Interest
Sep 12, 2011
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: ALCATEL LUCENT
Reel/Frame 026887/0371 →
Security Agreement
Jan 31, 2012
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS LENDING PARTNERS LLC
Reel/Frame 027623/0096 →
Assignment of Assignor's Interest
Feb 10, 2012
From: ALCATEL LUCENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 027687/0686 →
Release of Security Interest
Feb 8, 2013
From: GOLDMAN SACHS LENDING PARTNERS LLC
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 029778/0060 →
Security Agreement
Feb 8, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS BANK USA
Reel/Frame 029778/0939 →
Assignment of Assignor's Interest
Mar 7, 2013
From: KIKINIS, DAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 029943/0436 →
Confirmatory Assignment
Mar 15, 2013
From: KIKINIS, DAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 030020/0094 →
Security Agreement
Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
Patent Release (Reel:031644/Frame:0814)
Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
Corrective Release for Security Interest in Patents Originally Recorded at Reel/Frame (029778/0939)
Feb 27, 2017
From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041821/0209 →
Change of Name
Jun 7, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067651/0814 →
Notice of Succession of Security Interests at Reel/Frame 041286/0418
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070096/0154 →