Patent Assignment
Reel/Frame 027687/0686
Assignment of Assignor's Interest
Recorded: 2012-02-10
Pages: 8
Assignor
ALCATEL LUCENT
Executed: 2012-01-30
Assignee
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
2001 JUNIPERO SERRA BLVD., DALY CITY, CALIFORNIA, 94014
Covered Properties
(41)
Telephony call-center scripting by petri net principles and techniques
Patent:
6,178,239 →
Application:
09/506,113 →
Personal Communication Center Performance Display and Status Alert System
Patent:
6,748,072 →
Application:
09/527,905 →
Method and Apparatus for Recording and Automated Playback of Personal Agent Greetings in a Communication-Center Environment
Patent:
6,442,247 →
Application:
09/538,112 →
Integrated Communication Center Functionality for Wap Devices
Patent:
6,418,146 →
Application:
09/549,449 →
Method for Predicting and Managing Call Load by Determining the Optimum Frequency of Outbound Call Generation During an Out-Bound Calling Campaign from a Call Center
Patent:
6,449,358 →
Application:
09/550,006 →
Method and Apparatus for Summarizing Previous Threads in a Communication-Center Chat Session
Patent:
6,346,952 →
Application:
09/551,259 →
Method and apparatus for distributing computer integrated telephony (CTI) scrips using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
Patent:
6,286,033 →
Application:
09/561,139 →
Fuzzy-Logic Routing System for Call Routing with-in Communication Centers and in Other Telephony Environments
Patent:
6,556,671 →
Application:
09/587,091 →
Computer-Implemented Voice Application Indexing Web Site
Computer-Implemented Voice Markup Language-Based Server
Dynamic Translation Between Data Network-Based Protocol in a Data-Packet-Network and Interactive Voice Response Functions of a Telephony Network
Using Xml Expressed Primitives for Platform and System-Independent Call Modeling
Method and Apparatus for Routing Calls by Proxy Using Virtual Transaction Servers in a Multi-Tennant Communication Center
Integrating Sip Control Messaging into Existing Communication Center Routing Infrastructure
Method and Apparatus for Intelligent Routing of Instant Messaging Presence Protocol (Impp) Events Among a Group of Customer Service Representatives
Method and Apparatus for Building Communication Between Agent Desktop Scripting Applications and an Outbound Call Software Suite Within a Telecommunications Center
Queue Prioritization Based on Competitive User Input
Computer-Implemented Voice Markup System and Method
Method for Improving Temporal Consistency and Snapshot Recency in a Monitored Real-Time Software-Reporting-Application Architecture
Method and Apparatus for Recording and Automated Playback of Personal Agent Greetings in a Communication-Center Environment
Call Transfer Using Session Initiation Protocol (Sip)
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
Method and Apparatus for Multimedia Interaction Routing According to Agent Capacity Sets
System and Method for Integrated Resource Scheduling and Agent Work Management
System and Method for Integrated Resource Scheduling and Task Allocation
System and Method for Integrated Resource Scheduling, Task Allocation and Agent Work Management
Method and Apparatus Enabling Voice-Based Management of State and Interaction of a Remote Knowledge Worker in a Contact Center Environment
Method and System for Providing Adaptive and Proactive Interaction Management for Multiple Types of Business Interactions Occurring in a Multimedia Communications Environment
Personal Communication Center Performance Display and Status Alert System
Method and Apparatus for Routing Calls by Proxy Using Virtual Transaction Servers in a Multi-Tennant Communication Center
Method and Apparatus for Integrating Agent Status Between a Customer Relations Management System and a Multiple Channel Communications Center
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
Computer-Implemented Voice Markup Language-Based Server
Personal Communication Center Performance Display and Status Alert System
Computer Implemented Voice Markup System and Method
System and Method for Integrated Resource Scheduling, Task Allocation and Agent Work Management
Call Transfer Using Session Initiation Protocol (Sip)
Computer-Implemented Voice Application Indexing Web Site
Method and Apparatus for Multimedia Interaction Routing According to Agent Capacity Sets
Method for Improving Temporal Consistency and Snapshot Recency in a Monitored Real-Time Software-Reporting-Application Architecture
Computer-Implemented Voice Markup Language-Based Server
Related Assignments
(20)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Aug 17, 2001
From: PETROVYKH, YEVGENIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 012111/0441 →
Assignment of Assignor's Interest
Sep 21, 2001
From: KIKINIS, DAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 012197/0138 →
Assignment of Assignor's Interest
Sep 28, 2001
From: OSTAPCHUK, YURI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 012222/0730 →
Assignment of Assignor's Interest
Sep 12, 2011
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: ALCATEL LUCENT
Reel/Frame 026887/0371 →
Merger
Sep 14, 2011
From: GENESYS VG INC.; GENESYS LABORATORIES CANADA INC.
To: GENESYS LABORATORIES CANADA INC.
Reel/Frame 026900/0847 →
Change of Name
Sep 14, 2011
From: VOICEGENIE TECHNOLOGIES INC.
To: GENESYS VG INC.
Reel/Frame 026900/0914 →
Assignment of Assignor's Interest
Jan 12, 2012
From: GENESYS VG INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 027521/0451 →
Assignment of Assignor's Interest
Jan 13, 2012
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: ALCATEL LUCENT
Reel/Frame 027529/0292 →
Assignment of Assignor's Interest
Jan 20, 2012
From: GARCIA, GUSTAVO MANUEL MARIN DAMIL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 027566/0278 →
Security Agreement
Jan 31, 2012
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS LENDING PARTNERS LLC
Reel/Frame 027623/0096 →
Assignment of Assignor's Interest
Jan 31, 2012
From: KISHINSKY, KONSTATIN; ANISIMOV, NIKOLAY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 027621/0300 →
Security Agreement
Feb 8, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS BANK USA
Reel/Frame 029778/0939 →
Release of Security Interest
Feb 8, 2013
From: GOLDMAN SACHS LENDING PARTNERS LLC
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 029778/0060 →
Security Agreement
Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
Corrective Assignment to Correct the Assignors Listed on the Recordation. Inventor Vadim Zyarko Was Inadvertently Not Listed as an Assignor on the Recordation Previously Recorded at Reel: 011144 Frame: 0040. Assignor(S) Hereby Confirms the Assignment.
Dec 8, 2014
From: ANISIMOV, NIKOLAY; KISHINSKY, KONSTANTIN; KOROLEV, NIKOLAY; POGOSSIANTS, GREGORY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 034539/0974 →
Patent Release (Reel:031644/Frame:0814)
Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Corrective Release for Security Interest in Patents Originally Recorded at Reel/Frame (029778/0939)
Feb 27, 2017
From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041821/0209 →
Change of Name
Jun 7, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067651/0814 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →