Computer implemented voice markup system and method
A computer-implemented method and system for processing a service request received from a telephone communication device. The telephony system and method utilizes a call management server and a voice interpreter server. The call management server receives an incoming call from a user, and the voice interpreter server processes the service request contained in the incoming call. Data communication encapsulation is used to communicate data between the call management server and the voice interpreter platform in order to process the service request.
1. A method for interactive voice response in a telephony system, comprising steps of:
(a) receiving a call at a server, the call including a destination telephone number;
(b) determining a destination to which the call is directed from the destination telephone number;
(c) determining a voice interpreter application used at the destination;
(d) selecting from a pre-stored list a call management platform type for the call, compatible with the voice interpreter application determined in (c), and initiating that platform type;
(e) establishing communication with the voice interpreter application at the destination; and
(f) processing the call using the voice interpreter application.
2. The method of claim 1 wherein the server executes the voice interpreter application by communication with the destination.
3. A system for interactive voice response, comprising:
a server having access to a plurality of call-management platform types and to a plurality of voice interpreter applications, the call-management platform types compatible with one or more of the voice interpreter applications;
wherein the server, in response to a call comprising a service request, determines the destination for the call based on a destination telephone number included with the call and a voice interpreter application used at the destination, initiates a call-management platform type compatible with the voice interpreter application at the destination, accesses the voice interpreter application at the destination needed to service the request, and services the request by executing the voice interpreter application.