Computer-implemented voice markup language-based server

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Quick Facts

Patent No.: US 7,558,252
App. No.: 11/366,122
Granted: Jul 7, 2009
Kind: B2

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Abstract

A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.

Claims (6)

1. A computer-implemented method for a telephony server to provide services based upon a call from a user, comprising the steps of:

receiving an incoming call from a user;

using a first voice application, conducting a speech-based conversation with the user, obtaining a request for service;

based on the request for service, retrieving over a computer network a second voice application from a remote web site;

using the retrieved voice application to perform the requested service; and

after performing the requested service, removing the retrieved voice application and the service request from the telephony server.

Assignments (14)

NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 040815/0001 Recorded Feb 3, 2025

From: BANK OF AMERICA, N.A., AS RESIGNING AGENT

To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT

Reel/Frame 070498/0001 →

CORRECTIVE RELEASE FOR SECURITY INTEREST IN PATENTS ORIGINALLY RECORDED AT REEL/FRAME (029778/0939) Recorded Feb 27, 2017

From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA

To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.

Reel/Frame 041821/0209 →

SECURITY AGREEMENT Recorded Dec 5, 2016

From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.

To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT

Reel/Frame 040815/0001 →

PATENT RELEASE (REEL:031644/FRAME:0814) Recorded Dec 2, 2016

From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT

To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.

Reel/Frame 040798/0428 →

CORRECTIVE ASSIGNMENT TO CORRECT THE ASSIGNOR'S NAME PREVIOUSLY RECORDED ON REEL 033971 FRAME 0522. ASSIGNOR(S) HEREBY CONFIRMS THE ASSIGNOR'S NAME SHOULD READ VOICEGENIE TECHNOLOGIES INC. Recorded Feb 10, 2015

From: VOICEGENIE TECHNOLOGIES INC.

To: GENESYS VG INC.

Reel/Frame 034934/0005 →

INTELLECTUAL PROPERTY TRANSFER AGREEMENT Recorded Oct 10, 2014

From: GENESYS VG INC.

To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Reel/Frame 034141/0839 →

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 10, 2014

From: SHEN, LIANG; SHUMAGANATHAN, UMAKANTHAN

To: VOICEGENIE TECHNOLOGIES INC.

Reel/Frame 033932/0992 →

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 10, 2014