Patent Assignment
Reel/Frame 011102/0892
Assignment of Assignor's Interest
Recorded: 2000-09-14
Pages: 10
Assignors
BECK, CHRISTOPHER CLEMMETT MACLEOD
Executed: 2000-07-09
BERKE, JONATHAN MICHAEL
Executed: 2000-08-07
JOHNSTONE, JOEL A.
Executed: 2000-08-07
MITCHELL, ROBIN MARIE
Executed: 2000-08-04
POWERS, JAMES KARL
Executed: 2000-08-04
SIDEL, MARK FRANKLIN
Executed: 2000-08-08
KNUFF, CHARLES DAZLER
Executed: 2000-08-21
Assignee
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
1155 MARKET STREET, 11TH FLOOR, SAN FRANCISCO, CALIFORNIA, 94013
Covered Properties
(11)
Pen Type Code Reader
Patent:
6,305,608 →
Application:
09/141,429 →
An Operating System Having External Media Layer, Workflow Layer, Internal Media Layer, and Knowledge Base for Routing Media Events Between Transactions
Patent:
6,108,711 →
Application:
09/151,564 →
Method and Apparatus for Selectively Presenting Media-Options to Clients of a Multimedia Call Center
Patent:
6,212,178 →
Application:
09/151,710 →
Method and Apparatus for Building Multimedia Applications Using Interactive Multimedia Viewers
Method and Apparatus for Supporting Diverse Interaction Paths Within a Multimedia Communication Center
Patent:
6,138,139 →
Application:
09/182,937 →
Method and Apparatus for Creating Specialized Multimedia Threads in a Multimedia Communication Center
Patent:
6,167,395 →
Application:
09/183,390 →
Interface Engine for Managing Business Processes Within a Multimedia Communication-Center
Stored-Media Interface Engine Providing an Abstract Record of Stored Multimedia Files Within a Multimedia Communication Center
Method and Apparatus for Determining and Initiating Interaction Directionality Within a Multimedia Communication Center
Patent:
6,170,011 →
Application:
09/190,960 →
Method and Apparatus for Automated Personalization and Presentation of Workload Assignments to Agents Within a Multimedia Communication Center
Patent:
6,381,640 →
Application:
09/253,277 →
Method and Apparatus for Providing Media-Independent Self-Help Modules Within a Multimedia Communication-Center Customer Interface
Related Assignments
(11)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Aug 27, 1998
From: NADA, YOSHIYUKI; MEGURO, CHIKAYOSHI
To: OLYMPUS OPTICAL CO., LTD.
Reel/Frame 009418/0105 →
Security Agreement
Jan 31, 2012
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS LENDING PARTNERS LLC
Reel/Frame 027623/0096 →
Assignment of 50% Interest
Feb 16, 2012
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: ALCATEL LUCENT
Reel/Frame 027714/0838 →
Release of Security Interest
Feb 8, 2013
From: GOLDMAN SACHS LENDING PARTNERS LLC
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 029778/0060 →
Security Agreement
Feb 8, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS BANK USA
Reel/Frame 029778/0939 →
Security Agreement
Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
Release of Security Interest
Sep 30, 2014
From: CREDIT SUISSE AG
To: ALCATEL LUCENT
Reel/Frame 033868/0001 →
Patent Release (Reel:031644/Frame:0814)
Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Corrective Release for Security Interest in Patents Originally Recorded at Reel/Frame (029778/0939)
Feb 27, 2017
From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041821/0209 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →