Patent Assignment
Reel/Frame 067390/0332
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
System and Methods for Predicting Future Agent Readiness for Handling an Interaction in a Call Center
Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
System for Indicating Priority Levels for Transaction and Task Engagement in a Call Center
System and Method for Social Message Classification Based on Influence
Collaboration System and Method
Method and System for Propagating Statistics Between Federated Contact Center Sites for Use in Event Distribution
System and Method for Call and Data Matching in a Contact Center
Customer Care Mobile Application
Mobile Expert Desktop
System and Method for Access Number Distribution in a Contact Center
System and Method for Providing Interaction History via a Customer Application
Rich Personalized Communication Context
System and Method for Providing Contact Center Services in a Hybrid Operations Environment
System and Method for Handling Resource Failure in a Hybrid Contact Center Operations Environment
System and Method for Transmitting Signaling and Media from a Hybrid Contact Center Operations Environment
Logging in Multithreaded Application
Distributed Event Delivery
Intelligent Automated Agent and Interactive Voice Response for a Contact Center
Customer Portal of an Intelligent Automated Agent for a Contact Center
Back Office Services of an Intelligent Automated Agent for a Contact Center
Patent:
8,767,948 →
Application:
13/866,824 →
Fast Out-of-Vocabulary Search in Automatic Speech Recognition Systems
Graphical User Interface and Method for Testing and Visually Representing Telephony State
System for Analyzing Interactions and Reporting Analytic Results to Human Operated and System Interfaces in Real Time
Activities Assignment Optimization for Multi-Skill Contact Center
Rules-based compliance system
Related Assignments
(21)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement
Feb 8, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GOLDMAN SACHS BANK USA
Reel/Frame 029778/0939 →
Assignment of Assignor's Interest
Aug 5, 2013
From: KOLESOV, VICTOR; TIKIN, ALEXANDER
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 030941/0870 →
Assignment of Assignor's Interest
Aug 5, 2013
From: GLAGOLEV, ANATOLIY; TIKIN, ALEXANDER
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 030941/0930 →
Security Agreement
Nov 15, 2013
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 031644/0814 →
Assignment of Assignor's Interest
Nov 26, 2013
From: SHASHKOV, GEORGIY N.; KOLOMOYSKYY, OLEKSIY M.; ZGARDOVSKI, STANISLAV V.; KOROLEV, NIKOLAY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 031682/0768 →
Assignment of Assignor's Interest
Jun 10, 2014
From: BOOIJ, MERIJN TE; BARANOVSKY, VLADISLAV; MEZHIBOVSKY, VLADIMIR; BRAZHNYK, ANTON
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033067/0855 →
Assignment of Assignor's Interest
Jul 22, 2014
From: BARANOVSKY, VLADISLAV; MEZHIBOVSKY, VLADIMIR; BRAZHNYK, ANTON; DUCLOS, GREGORY JACOB
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033367/0760 →
Assignment of Assignor's Interest
Aug 14, 2014
From: MEZHIBOVSKY, VLADIMIR; BRAZHNYK, ANTON; SURAVARAPU, BHANU PRASAD; DUCLOS, GREGORY JACOB
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033541/0006 →
Assignment of Assignor's Interest
Aug 21, 2014
From: SAINT-MARC, JEROME
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 033584/0700 →
Assignment of Assignor's Interest
Mar 26, 2015
From: KHODORENKO, ALEX; PIMTCHENKOV, VLADIMIR; BELOV, SERGEY B.; PETROVYKH, YEVGENIY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 035268/0670 →
Assignment of Assignor's Interest
Dec 10, 2015
From: BISCHOFF, BRIAN; KERLIN, GREGG; LUM, HENRY; HUOVINEN, DONALD
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037265/0779 →
Assignment of Assignor's Interest
Dec 11, 2015
From: BISCHOFF, BRIAN; KERLIN, GREGG; LUM, HENRY; HUOVINEN, DONALD
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037276/0916 →
Assignment of Assignor's Interest
Dec 11, 2015
From: BISCHOFF, BRIAN; KERLIN, GREGG; LUM, HENRY; HUOVINEN, DONALD
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 037276/0895 →
Assignment of Assignor's Interest
Mar 23, 2016
From: ALEKSIN, SERGEY; KOCHARLAKOTA, VISWANATH; BABYAK, DENYS; FYLYPENKO, OLEG
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038086/0352 →
Assignment of Assignor's Interest
Mar 29, 2016
From: RISTOCK, HERBERT; MEZHIBOVSKY, VLADIMIR; KOROLEV, NIKOLAY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 038128/0945 →
Patent Release (Reel:031644/Frame:0814)
Dec 2, 2016
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 040798/0428 →
Security Agreement
Dec 5, 2016
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR; ECHOPASS CORPORATION; INTERACTIVE INTELLIGENCE GROUP, INC.; BAY BRIDGE DECISION TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 040815/0001 →
Corrective Release for Security Interest in Patents Originally Recorded at Reel/Frame (029778/0939)
Feb 27, 2017
From: JPMORGAN CHASE BANK, N.A., AS SUCCESSOR TO THE ORIGINAL COLLATERAL AGENT GOLDMAN SACHS BANK USA
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ANGEL.COM INCORPORATED; UTOPY, INC.; SOUNDBITE COMMUNICATIONS, INC.
Reel/Frame 041821/0209 →
Security Agreement
Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
Notice of Succession of Security Interests at Reel/Frame 040815/0001
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070498/0001 →
Notice of Succession of Security Interests at Reel/Frame 04814/0387
Feb 5, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070115/0445 →