Patent Assignment
Reel/Frame 070866/0614
Release and Termination of Patent Security Agreement
Recorded: 2025-04-16
Pages: 32
Assignor
VCP CAPITAL MARKETS, LLC
Executed: 2024-12-03
Assignee
AFINITI, LTD.
51 CHURCH STREET, ANDREW'S PLACE, 5TH FLOOR, HAMILTON, HM 12, BERMUDA
Covered Properties
(222)
User Customizable Reverse Ring Tone
Patent:
8,880,035 →
Application:
10/841,037 →
Selective Muting for Conference Call Participants
Patent:
7,843,486 →
Application:
11/402,120 →
Removal of Local Duplication Voice on Conference Calls
Patent:
7,835,774 →
Application:
11/520,146 →
System and Method of Synchronizing Multiple Microphone and Speaker-Equipped Devices to Create a Conferenced Area Network
Patent:
8,095,120 →
Application:
11/864,021 →
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Routing Methods and Systems Based on Multiple Variable Standardized Scoring
Agent Satisfaction Data for Call Routing Based on Pattern Matching Alogrithm
Shadow Queue for Callers in a Performance/Pattern Matching Based Call Routing System
System and Method of Managing Conference Calls Through The Use of Filtered Lists of Participants
Pooling Callers for Matching to Agents Based on Pattern Matching Algorithms
Selective Mapping of Callers in a Call Center Routing System
Balancing Multiple Computer Models in a Call Center Routing System
Separate Pattern Matching Algorithms and Computer Models Based on Available Caller Data
Separate Matching Models Based on Type of Phone Associated with a Caller
Jumping callers held in queue for a call center routing system
Routing callers from a set of callers based on caller data
Systems and Methods for Routing Callers to an Agent in a Contact Center
Selective Mapping of Callers in a Call-Center Routing System Based on Individual Agent Settings
Probability Multiplier Process for Call Center Routing
Estimating Agent Performance in a Call Routing Center System
Precalculated Caller-Agent Pairs for a Call Center Routing System
Latency Compensation Adjunct for Teleconference Voice Switches
Predicted Call Time as Routing Variable in a Call Routing Center System
Enhancing Conferencing User Experience via Components
Speaker Phone Noise Suppression Method and Apparatus
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Use of Abstracted Data in Pattern Matching System
Matching Using Agent/Caller Sensitivity to Performance
Matching Using Agent/Caller Sensitivity to Performance
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Selective Mapping of Callers in a Call Center Routing System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing a Contact to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Selective Mapping of Callers in a Call Center Routing System
Selective Mapping of Callers in a Call Center Routing System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent:
9,654,641 →
Application:
14/957,039 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,871,924 →
Application:
15/000,739 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,917,949 →
Application:
15/000,762 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
10,051,126 →
Application:
15/000,775 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
10,051,124 →
Application:
15/000,797 →
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent:
10,135,987 →
Application:
15/010,319 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,712,676 →
Application:
15/131,915 →
Techniques for Benchmarking Performance in a Contact Center System
Patent:
10,142,473 →
Application:
15/176,899 →
Matching Using Agent/Caller Sensitivity to Performance
Patent:
10,027,811 →
Application:
15/193,673 →
Matching Using Agent/Caller Sensitivity to Performance
Patent:
10,027,812 →
Application:
15/193,687 →
Techniques for Benchmarking Paring Strategies in a Contact Center System
Patent:
9,692,898 →
Application:
15/220,822 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,888,120 →
Application:
15/220,830 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,692,899 →
Application:
15/251,591 →
Techniques for Case Allocation
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Patent:
9,888,121 →
Application:
15/377,397 →
Techniques for L3 Pairing in a Contact Center System
Techniques for L3 Pairing in a Contact Center System
Techniques for L3 Pairing in a Contact Center System
Patent:
9,955,013 →
Application:
15/395,517 →
Techniques for Workforce Management in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Patent:
10,135,986 →
Application:
15/438,325 →
Techniques for Behavioral Pairing in a Dispatch Center System
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,930,180 →
Application:
15/582,223 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Patent:
10,122,860 →
Application:
15/645,277 →
Techniques for Estimating Expected Performance in a Task Assignment System
Patent:
10,116,795 →
Application:
15/648,788 →
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,942,405 →
Application:
15/691,106 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Patent:
10,110,746 →
Application:
15/807,227 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
10,165,123 →
Application:
15/808,337 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Data Matching in a Contact Center System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Case Allocation
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Selective Mapping of Callers in a Call Center Routing System
Matching Using Agent/Caller Sensitivity to Performance
Techniques for Workforce Management in a Task Assignment System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Adapting Behavioral Pairing to Runtime Conditions in a Task Assignment System
Patent:
10,496,438 →
Application:
16/146,783 →
Techniques for Estimating Expected Performance in a Task Assignment System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Techniques for Case Allocation
Techniques for Benchmarking Performance in a Contact Center System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Behavioral Pairing in a Multistage Task Assignment System
Techniques for Behavioral Pairing in a Task Assignment System
Matching Using Agent/Caller Sensitivity to Performance
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Workforce Management in a Contact Center System
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Pairing Contacts and Agents in a Contact Center System
Patent:
10,757,261 →
Application:
16/538,288 →
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Matching Using Agent/Caller Sensitivity to Performance
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Patent:
10,757,262 →
Application:
16/576,434 →
Techniques for Adapting Behavioral Pairing to Runtime Conditions in a Task Assignment System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Case Allocation
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Estimating Expected Performance in a Task Assignment System
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Patent:
10,917,526 →
Application:
16/990,184 →
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Pairing Contacts and Agents in a Contact Center System
Matching Using Agent/Caller Sensitivity to Performance
Techniques for Benchmarking Performance in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Multistage Task Assignment System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Error Handling in a Task Assignment System with an External Pairing System
Techniques for Behavioral Pairing in a Task Assignment System with an External Pairing System
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Patent:
11,050,886 →
Application:
17/167,920 →
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Techniques for Workforce Management in a Contact Center System
Techniques for Workforce Management in a Contact Center System
Techniques for Workforce Management in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Pairing Contacts and Agents in a Contact Center System
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Techniques for Benchmarking Performance in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Workforce Management in a Task Assignment System
Matching Using Agent/Caller Sensitivity to Performance
Techniques for Benchmarking Performance in a Contact Center System
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Techniques for Data Matching in a Contact Center System
Contact Center System
Techniques for Pairing Contacts and Agents in a Contact Center System
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Data Matching in a Contact Center System
Balancing Multiple Computer Models in a Call Center Routing System
Patent:
48,476 →
Application:
14/750,965 →
Balancing Multiple Computer Models in a Call Center Routing System
Patent:
48,412 →
Application:
14/788,469 →
Estimating Agent Performance in a Call Routing Center System
Patent:
48,846 →
Application:
15/153,553 →
Use of Abstracted Data in Pattern Matching System
Patent:
46,986 →
Application:
15/209,512 →
Estimating Agent Performance in a Call Routing Center System
Patent:
48,860 →
Application:
15/210,763 →
Estimating Agent Performance in a Call Routing Center System
Patent:
48,896 →
Application:
15/210,779 →
Use of Abstracted Data in Pattern Matching System
Patent:
47,201 →
Application:
15/216,931 →
Use of Abstracted Data in Pattern Matching System
Patent:
48,550 →
Application:
16/242,968 →
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Application:
17/163,668 →
Publication:
US US20210241201A1
Techniques for Pairing in a Task Assignment System with an External Pairing System
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Application:
17/198,541 →
Publication:
US US20210203783A1
Techniques for Workforce Management in a Contact Center System
Application:
17/208,740 →
Publication:
US US20210211540A1
Techniques for Behavioral Pairing in a Dispatch Center System
Application:
17/587,477 →
Publication:
US US20220156675A1
Techniques for Behavioral Pairing in a Task Assignment System
Techniques for Behavioral Pairing in a Task Assignment System with an External Pairing System
Application:
18/598,479 →
Publication:
US US20240289167A1
Techniques for Multistep Data Capture for Behavioral Pairing in a Task Assignment System
Application:
18/071,508 →
Publication:
US US20260141320A1
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Techniques for Benchmarking Performance in a Contact Center System
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Contact Routing System
Application:
18/222,049 →
Publication:
US US20240020714A1
Techniques for Pairing Contacts and Agents in a Contact Center System
Application:
18/240,723 →
Publication:
US US20240064240A1
Contact Center System
Matching Using Agent/Caller Sensitivity to Performance
Method and System for Teleconferencing Using Coordinated Mobile Devices
Techniques for Workforce Management in a Task Assignment System
Techniques for Data Matching in a Contact Center System
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Nov 30, 2009
From: CHISHTI, ZIA; SPOTTISWOODE, STUART J.P.; JONES, CHRISTOPHER W.
To: THE RESOURCE GROUP INTERNATIONAL LTD
Reel/Frame 023581/0532 →
Security Agreement
Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0539 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0636 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0247 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0695 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0491 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0371 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0719 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031530/0076 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0833 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0214 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0046 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031581/0778 →
Assignment of Assignor's Interest
Dec 3, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031705/0498 →
Release of Security Interest in Patents
Feb 18, 2014
From: PLATINUM CAPITAL PARTNERS INC.
To: CATAPHORA, INC.
Reel/Frame 032271/0582 →
Assignment of Assignor's Interest
Nov 11, 2014
From: OPTICAL RESOURCES, INC.
To: EMAGIN CORPORATION
Reel/Frame 034142/0112 →
Security Interest
Oct 29, 2015
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 036917/0627 →
Change of Name
May 11, 2016
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: AFINITI INTERNATIONAL HOLDINGS, LTD.
Reel/Frame 038664/0965 →
Security Interest
Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
Assignment of Assignor's Interest
Apr 18, 2017
From: AFINITI INTERNATIONAL HOLDINGS, LTD.
To: AFINITI EUROPE TECHNOLOGIES LIMITED
Reel/Frame 042043/0838 →
Corrective Assignment to Correct to Remove Patent Number 6996948 Previously Recorded at Reel: 036917 Frame: 0627. Assignor(S) Hereby Confirms the Security Interest.
Jul 28, 2017
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 043452/0193 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 030083/0639
Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 029608/0256
Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 025863/0535
Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →